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View Full Version : Great experience with service at Stevens Creek BMW in Santa Clara

CARVER
04-04-2004, 02:45 PM
I sent my mom (70+ yrs. old sorry mom :) ) over to Stevens Creek BMW to have her first service on her new 325i because I had heard the service department was friendly there. I was really surprised that Roel Vela (service advisor) and the crew there exceeded my already high expectations and treated her with kindness and respect. The car was done quickly, efficiently and with obvious care. Highly recommended!
Tuscan
04-04-2004, 08:20 PM
they are 5 min drive from me, they are building a huge new place.
sullyz
04-05-2004, 11:33 AM
I'm happy to hear that your mom had a good experience. Stevens Creek's service is usually terrible. I've dealt with them on many occasions and have had many problems with them. They're really arrogant. The only reason I take my cars there for service is because one of my friends is a tech there.
I will say though, Roel is by far the nicest and most respectful service advisor I've dealt with so far... and I've dealt with a few there.
krispykreme
04-05-2004, 01:11 PM
I sent my mom (70+ yrs. old sorry mom :) ) over to Stevens Creek BMW to have her first service on her new 325i because I had heard the service department was friendly there. I was really surprised that Roel Vela (service advisor) and the crew there exceeded my already high expectations and treated her with kindness and respect. The car was done quickly, efficiently and with obvious care. Highly recommended!

you are lucky. Steven Creek service is beyond sucks. They were going to charge me $150 to re-program my LCM. A brand new LCM is actually less than that. My advisor was Roel.

I will never go to steven creek for service.
s4play
04-05-2004, 03:34 PM
you are lucky. Steven Creek service is beyond sucks. They were going to charge me $150 to re-program my LCM. A brand new LCM is actually less than that. My advisor was Roel.

I will never go to steven creek for service.

Always good to hear a positive experience at a dealership but in all honesty, this is something BMW owners should "expect" and not be surprised about...haha

I always take my car to Claridges and they are TOP NOTCH. See Rich Deeds there...my M3 is a bit modified to say the least and just a bit lower than normal M3's...hahahah, but I trust them 100% with my car.

late,
rick
blackbmw330
04-05-2004, 03:37 PM
Always good to hear a positive experience at a dealership but in all honesty, this is something BMW owners should "expect" and not be surprised about...haha

I always take my car to Claridges and they are TOP NOTCH. See Rich Deeds there...my M3 is a bit modified to say the least and just a bit lower than normal M3's...hahahah, but I trust them 100% with my car.

late,
rick

Rich Deeds is no longer there. They have changed all of their service reps.
a s u r a 0 s 9
04-05-2004, 08:38 PM
Rich Deeds is no longer there. They have changed all of their service reps.

yup...

all the familiar faces were gone when i took my car in last week =(
MrMotorwerk
04-05-2004, 09:00 PM
yup...

all the familiar faces were gone when i took my car in last week =(

:werd:

I was there this morning. The new guys there aren't that bad either, just missing the familiar faces.
CARVER
04-05-2004, 09:20 PM
Re Stevens Creek, I think they're trying to get their act together because Roel was overly helpful and explanatory with my mom about how they are building the new dealership and want to make sure everything is done right and everyone is happy. It seems like something happened to make these guys really be on their best behavior and do the best work possible.
Tuscan
04-06-2004, 10:58 AM
Usually stevens creek is very arrogent and wont give you the time of day at least in the sales department on "the floor"
doughsun
04-06-2004, 06:32 PM
Their parts department is very cool. I work with those guys a lot :)
CARVER
04-06-2004, 07:05 PM
I agree about the sales dept., that's why i bought my mom's car at Allison. Their parts and service guys are separate and seem much better.
Alexander
04-10-2004, 07:50 AM
Joe DeFreitas at Claridge's (well, now it's "BMW of Fremont", actually) is awesome. They told me that Rich Deeds is at East Bay now, which I've also heard good things about, but it's a bit far for me.

I've been to Allison a few times in the past. No problems with the quality of service or treatment of my car, but they're slooooow.
rAyZ
04-12-2004, 01:04 PM
i have to bring my car into Claridge's soon ... Does Brian still works there?
Do Claridge still give out BMW loaners?!?!
Alexander
04-12-2004, 07:10 PM
My experience with Claridge's/Fremont has always been that you get an Enterprise rental for the first 24 hours, then if they need your car longer than that, you can bring it back and get a 325 loaner. (They do have a couple of Z4s in the loaner fleet, but....)
blackbmw330
04-12-2004, 07:12 PM
i have to bring my car into Claridge's soon ... Does Brian still works there?
Do Claridge still give out BMW loaners?!?!

Brian is no longer there.
rAyZ
04-12-2004, 08:50 PM
Brian is no longer there.
Where did he go? Anybody knows?
desslok
04-13-2004, 12:20 AM
I went there right after my 1200 service with the loose bumper TSB and they (Roel Vela and the service manager) claimed that it was due to impact and wanted to charge me to re-hing the bumper, even though there was no paint damage at all and even after I mentioned the TSB.

They even said that it could take hours to re-hing it just right. I didn't even ask how much they charge for labor. During the course of our conversation they mentioned that they would have done it out of courtesy if I had purchased my car there. Very unprofessional. Before I left Roel told me to take my car someone else next time. I replied that I would take my business there too. When I picked up my car the bumper was re-hinged :dunno: .

My sister was with me at the time. She had just purchased her car there and was so shocked at their treatment that she opted not to buy my dad's 5 series there, let alone return for service.

I went to Fremont for my next service. The service there is EXCELLENT!
Alexander
04-13-2004, 12:26 AM
"they would have done it out of courtesy if I had purchased my car there"

I should hope so, given the $5k markup you would have paid....lol

Anyway, yeah, that's pretty bad. Wow. I would tell BMWNA that they told you not to come back. Someone should get spanked for that.
a s u r a 0 s 9
04-13-2004, 12:27 AM
ray....i was always told there were no BMW loaners at Claridge's....


and last time i went....i asked for one cuz there was a 325i with "customer courtesy car" sticker on it sitting outside...but the service ppl told me they dont have BMW loaners :sad:
Alexander
04-13-2004, 12:48 AM
Well, that's a lie. I've seen the list of loaner cars, they have about 30-ish. (Most are out at any given time.) They do only seem to be willing to give you one if your car is there for more than a day of warranty-related service (again, 24 hour Enterprise rental comes first), but I haven't really pushed this.

In fact, I have a 325xi loaner from them right now.
rAyZ
04-18-2004, 12:46 AM
ray....i was always told there were no BMW loaners at Claridge's....


and last time i went....i asked for one cuz there was a 325i with "customer courtesy car" sticker on it sitting outside...but the service ppl told me they dont have BMW loaners :sad:
hrM~ interesting
last time i went, which was almost a year ago i think, they gave me a 325Xi loaner cuz I was under 21, so they couldnt' gimme a enterprise loaner car. I was gonna their shuttle back to school, but 5 mins before shuttle came, my service advisor offered me one .. :thumbup: that's y i wanna go back there agian but my service advisor guy left already ...