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-   -   UUC & Rob = Excellent Customer Service (http://forum.e46fanatics.com/showthread.php?t=378)

BimmerBong330ci 04-12-2002 05:04 PM

UUC & Rob = Excellent Customer Service
Excellent customer service is getting more and more rare these days. But luckily for me it's not so with Rob and UUC Motorwerks! Had this annoying gear whine in the cabin of my 330ci after installing the SSK that my mechanic couldn't figure out. We called Rob at his home at 9:30pm (his time) and he did his best to help us out.

Turns out that the rubber bushing inside the shift lever had unseated itself. A very rare problem. To make me happy Rob agreed to send out a new shift lever 3 day express.

Thanks Rob! You've got a lifetime customer here!

Banjo 04-12-2002 05:20 PM

Does Rob check his email? I've tried email him but never got a response :dunno:

Keeferno 04-12-2002 05:36 PM

For some reason sometimes emails don't get through on their server. Try sending it again

vinnymac 04-12-2002 06:01 PM

Agreed, Rob @ UUC is a class act...
he's a pleasure to deal with.

Krix330cic(NJ) 04-12-2002 06:05 PM

Call 'em!
Rob is a very easy person to talk with.. sometimes emails get lost, as he gets SO MANY everyday!

Give 'em a call, he don't bite.:thumbup:

stanmo 04-12-2002 08:59 PM

Excellent customer service + excellent products = nothing can be better! :D

e46maje$ty 04-12-2002 09:33 PM

i'll have to agree... My uuc ssk was delayed for a few days, and Rob made up for it by removing the shipping price. Great customer service will always get you satisfied and loyal customers :D :thumbup:

Keeferno 04-12-2002 09:58 PM

Yep and they always get stuff out quickly

JACOB NJ 04-13-2002 12:08 AM

yeah Robs good guy.. and business man..
dont hear alot of complaints on his products or service..hes a busy man though.. ive left him a couple im waiting on too.. just me patient im sure he'll reply and make it worth the wait :thumbup:

e46boy 04-13-2002 04:26 AM

yup yup..rob is the best :thumbup: there are reasons why i can't say what he did... :D but ROB is awesome :pimpin: :D

traumamc 04-13-2002 10:04 AM

UUC has the best products and the best service. Nothing beats that combination. Can't wait to see what Rob has up his sleeve for us :D

B 04-13-2002 03:38 PM

mos def! UUC and Rob are both awesome!

Rob Levinson * UUC Motorwerks 04-13-2002 10:39 PM

Aw, shucks...
Thanks a bunch guys, it's always great to hear feedback from you.

Pretty soon we're going to have "Fanatics Day" at the new shop and we can all get to meet each other.

- Rob

deejm 04-13-2002 11:56 PM

dealing with rob has gone pretty well..highly recommend UUC...will continue to support them both.

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