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-   -   angel eye problems (http://forum.e46fanatics.com/showthread.php?t=444623)

pf330ci 02-14-2007 03:09 PM

angel eye problems
 
alright guys here is my problem, i bought some predator chromium angel eyes from modbargains and recieved them but one of the bulbs was broken in one of the lights i got. so i emailed them about the problem and they quickly sent me a new bulb for the damaged piece. well when i went to try to put the bulb in the old housing ofcourse it wouldnt fit properly and it broke. so then i sent another email asking if they could send me and new ring, plastic and all, if i sent back the damaged pieces? and they told me no, i would have to pay 35 dollars to get a whole new piece. what should i do? in my opinion i shouldnt have to pay for this because the original piece was damaged in shipping. i also offered to pay half of the 35 dollars. am i being a bad customer or do they have bad customer service?

Da Jemster 02-14-2007 03:17 PM

They fulfilled their part by replacing a DEFECTIVE/DAMAGED piece. The 2nd time around, you owned up that you inadvertently damaged it. So sponsor shouldn't send u a free replacement because the accident was caused by the end-user. They do have good customer svc.

Philbert 02-14-2007 04:36 PM

Quote:

Originally Posted by pf330ci (Post 5533009)
in my opinion i shouldnt have to pay for this because the original piece was damaged in shipping.

AND THEY DID SEND YOU A REPLACEMENT FREE.

AND THEN YOU BROKE IT.

Sorry you're having issues, but they did what they should have, and you should pay up for breaking it - not them.

\

tdevil 02-14-2007 04:37 PM

Mod should move this to the DDE forum.



its your fault really.. if the ring didnt fit why'd ya try to cram it in? you shoulda sent it back and ask for the proper one.

also is the ring 35$, that sounds more like ring + the housing?

i was surprised modbargins actually sent you a replacement ring. most DDE vendors i dealt with charge me no matter whose fault that is and usually blame it something else.

PhillyKatBMW 02-14-2007 04:40 PM

damn...this really makes me iffy on gettin DDEs...

320de46m47 02-14-2007 04:44 PM

i disagree. if it didnt fit it wasnt your fault ...they should pay and even if it wasnt their fault it wont do them any harm in terms of good publicity and public relations for something that costs them cents

patchp009 02-14-2007 05:02 PM

+1

Philbert 02-14-2007 05:02 PM

Quote:

Originally Posted by 320de46m47 (Post 5533405)
i disagree. if it didnt fit it wasnt your fault ...they should pay and even if it wasnt their fault it wont do them any harm in terms of good publicity and public relations for something that costs them cents

No offense to the OP, but do we know for certain that it didn't fit right, or he just made a mistake and broke something? The install is tediuos and takes a long time your first time doing the DIY (I had to take things apart twice).

Before we slam ModBargains, we should know more about the second broken one.

And here's a question: If he was sent the improper size, wouldn't he have broken TWO rings instead of the one replacement?

Smells like user error, but that's just from his one post - no offense - I've broken things too :-)

BiGGm3 02-14-2007 05:05 PM

they should just send a new ring...it's a fcuking piece of plastic.

Mike@Modbargains 02-14-2007 05:34 PM

The first ring cost us $10 to send out in shipping costs.

The next ring costs us $35 in cost of the ring from our supplier plus $10 shipping cost.

So even sending you the new ring for $35, we are losing $20 total by replacing these. We send replacement rings (without housings) to our customers all the time and rarely does anybody have a problem putting the new ring in the housing.

We're sorry for the trouble you are having but I can't lose $55 total because you're breaking the rings when replacing them. If you came to a point in the replacement of the ring where you thought there might be a problem, you should have stopped, e-mailed us, and we would have helped you out with suggestions on how not to break it.

We have to draw the line somewhere on when free parts are given out, otherwise we won't be around in the long term to serve everyone here on E46Fanatics.

russ330 02-14-2007 05:49 PM

I agree with the majority here: You broke the second ring due to your own actions, if you didn't know what you were doing you should have asked the vendor for help.

Quote:

Originally Posted by tdevil (Post 5533361)
Mod should move this to the DDE forum.

Member should report a post in the wrong forum so that a Mod can move it sooner. ;)

320de46m47 02-15-2007 02:02 AM

were you trying to squeeze it into the lamp dome or something? its supposed to just hang in front

Philbert 02-15-2007 03:20 PM

Quote:

Originally Posted by BiGGm3 (Post 5533493)
they should just send a new ring...it's a fcuking piece of plastic.

And shipping....

It's not just the cost of the materials - it's the R&D and manufacturing costs that go into the value of something.

For an extreme example, a $1,000 high end Intel CPU *costs* less than $100 to make - closer to $50 really - but the R&D to design that thing is in probably closer to $1 Billion - so they have to charge more to pay for the R&D and production. Again, extreme example, but like Mike says, he's a business and can't justify sending repeated free replacements and paying for the parts and shipping each time.

Sounds like the OP broke it. Since he hasn't chimed in here after all these comments, it's a safe bet he knows he screwed the pooch on the second install and has no right to demand a(nother) free replacement.

320de46m47 02-15-2007 03:41 PM

have you ever heard of marks and spencer in the uk? ...you take anything youve bought there back for any reason (broken , dont like it, wrong colour you broke the zip doing up the fly etc etc) and theyll give you a refund. in fact you dont need a reason you dont even need a receipt. as a consequence they are one of the most successful retailers in the uk

Philbert 02-16-2007 08:14 PM

Quote:

Originally Posted by 320de46m47 (Post 5537838)
have you ever heard of marks and spencer in the uk? ...you take anything youve bought there back for any reason (broken , dont like it, wrong colour you broke the zip doing up the fly etc etc) and theyll give you a refund. in fact you dont need a reason you dont even need a receipt. as a consequence they are one of the most successful retailers in the uk

Have you heard of apples? They're JUST like oranges!

umnitza 02-16-2007 08:49 PM

Quote:

Originally Posted by 320de46m47 (Post 5537838)
have you ever heard of marks and spencer in the uk? ...you take anything youve bought there back for any reason (broken , dont like it, wrong colour you broke the zip doing up the fly etc etc) and theyll give you a refund. in fact you dont need a reason you dont even need a receipt. as a consequence they are one of the most successful retailers in the uk

Quote:

Originally Posted by Philbert (Post 5543873)
Have you heard of apples? They're JUST like oranges!

:hi:


Quote:

Originally Posted by Mike@Modbargains (Post 5533624)
The first ring cost us $10 to send out in shipping costs.

The next ring costs us $35 in cost of the ring from our supplier plus $10 shipping cost.

So even sending you the new ring for $35, we are losing $20 total by replacing these. We send replacement rings (without housings) to our customers all the time and rarely does anybody have a problem putting the new ring in the housing.

We're sorry for the trouble you are having but I can't lose $55 total because you're breaking the rings when replacing them. If you came to a point in the replacement of the ring where you thought there might be a problem, you should have stopped, e-mailed us, and we would have helped you out with suggestions on how not to break it.

We have to draw the line somewhere on when free parts are given out, otherwise we won't be around in the long term to serve everyone here on E46Fanatics.

A ring gets sent to you automatically if something is broken during the initial shipment.

100% in agreement here.


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