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-   Australia (http://forum.e46fanatics.com/forumdisplay.php?f=48)
-   -   ecs tuning? (http://forum.e46fanatics.com/showthread.php?t=941949)

vwikit 08-31-2012 11:15 AM

ecs tuning?
 
hi guys,

just wondering if anybody has gone though a warranty claim with ecs before? i am currently having a hard time with there useless customer service reps.

anyone else have issues or is this a one off?

thanks

nick

E46 Coupe 08-31-2012 11:46 AM

I've had decent responses from their CS keep in mind the time difference so you won't get instant responses.

My issue was for wrong parts sent, not warranty though.

vwikit 09-01-2012 01:38 AM

Its been just over a month so far.

Sent from my X10a using Bimmer App

Chewy 09-01-2012 02:34 AM

They are usually pretty good. You can try pm someone from ecs on here

Sent from my GT-I9100 using Bimmer App

ECSTuning 09-04-2012 09:05 AM

Nick - Just sent you a PM.

James

Chewy 09-11-2012 08:04 AM

How did you go with this nick? I just received my smg gear cover but they sent me the lhd version... This is the second thine they did this now. You would think they know to send rhd items for Australia:screwy:

my 335 09-11-2012 04:52 PM

I have dealt with ECS for years and are excellent but sell only LHand drive parts you have to check your part numbers and if there is a difference in the part number you have to get from a Country which has RH drive cars.
Toby at BMMINIPARTS.COM in the UK only sell OEM are excellent as well as small parts can be delivered as low as $13 aus and same price and in most cases cheaper than the big OEM parts mobs in the USA

Chewy 09-11-2012 07:51 PM

^ooo good info. Well keep that site in mind now.

dan_1337 09-11-2012 11:18 PM

Was shipped two left disc brakes and ECS took care of it quite promptly by sending me the corresponding right side.

vwikit 09-12-2012 08:50 AM

it has all been sorted now and very quickly. im a little disapointed that it took the forum rep to get it done(thankyou by the way) but the end result was a good one.
i will still be buying from ecs despite this incident because they are still the best as far as im concerned, i have worked in almost every position in the same feild as these guys so i do understand mistakes happen, i just hope they will be a little more on the ball next time.

thankyou

ECSTuning 09-12-2012 08:55 AM

Nick,
Glad we got that straighten out.

James

rodsfromday 09-12-2012 08:33 PM

Yeah they are quite good. Got my parcel today after just one week wait!! I have never had any dramas with them :thumbup::thumbup:

Sent from my GT-I9300 using Bimmer App


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