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-   -   Beware Khoalty (http://forum.e46fanatics.com/showthread.php?t=960715)

hotwilzz 12-13-2012 09:34 PM

Beware Khoalty
 
Just want to warn any others that might consider them the customer service does not even rate terrible, it's non existent. I ordered a set of their piano black grilles for my e46; shipped timley, looked great but upon install one side of the 2 piece grille would not stay attached properly leaving a gap between the grille and hood.

I sent my first notice to them requesting help in 12/1. Met all their requests for photos and ensuring I installed per instructions which I had. Then the communication started getting less and less.

On 12/11 I sent the email copied beliow and now nearly 3 days later they have not responded in any form. I strongly encourage you to seek another vendor and avoid these guys at all costs

"Kevin

I continue to try and resolve my issue amicably and I donít believe I have asked for anything unreasonable. With regard to the driverís side piano black grille I received from you I have only ever asked for a replacement after ensuring I had tried all the steps you suggested to resolve fitment issue; which has all be done and as you know I even sent pictures on two occasions illustrating the poor fitment due to the 2 pieces separating.

That all laid out I ask again will you please send me a replacement for the driverís side. I am happy to return the defective pieces in your box if you send me a return label."


Cheers,

David

Dean | KHOALTY, Inc 12-23-2012 09:24 PM

We were unable to see any issues from the photos you sent us, if you are able to take a picture of the problem, where the fitment is incorrect, please send them our way.


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