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-   -   Khoalty is a shady vendor (http://forum.e46fanatics.com/showthread.php?t=993701)

Cruzader 06-24-2013 07:59 AM

Khoalty is a shady vendor
 
I have ordered khoalty's interior LED light kit and LED front turn signal bulbs for my e46.

Minutes after placing my order I sent a message to them trying to switch my LED light panel option from 18 to 12. They NEVER responded and proceeded to mail me the 18 LED compass light panel that I barely wanted.

Now after installing the LED front turn signals with 50watt 6 ohm resistors they don't function. I emailed Khoalty via their website days ago to no avail.

HOW ARE YOU STILL A SPONSOR OF THIS FORUM IN LIGHT OF YOUR CUSTOMER SERVICE VALUES :tsk:

I guess that's what I deserve for ordering from a vendor that doesn't even have a phone number :facepalm:

UPDATE: I have received an email from a Khoalty rep about fixing the problem. It was more than a week after I emailed them and went to my spam box. Still annoyed that they don't have a phone or an actual email address besides their on-website email. I will post the result of any remedies.
Thanks

wasp9166 06-24-2013 08:09 AM

never had a problem with khoalty

they are light years ahead of umnitza imo

jgold47 06-24-2013 08:26 AM

Quote:

Originally Posted by wasp9166 (Post 15523478)
never had a problem with khoalty

they are light years ahead of umnitza imo

this exactly

Stinger9 06-24-2013 08:48 AM

Quote:

Originally Posted by wasp9166 (Post 15523478)
never had a problem with khoalty

they are light years ahead of umnitza imo

Almost the definition of 'damning with faint praise'

For shame

ChrisRedmon 06-24-2013 08:55 AM

So you ordered the wrong thing..

Khoaltys fault.


They have bigger priorities than spending man hours on someone who ordered the wrong 20$ LED strip.


Khoaltys fault.


I understand your frustration with the customer service....but srs. Come on.

ac_2007 06-24-2013 08:57 AM

Making a thread here usually gets their attention, however you catch more flies with honey than vinegar.

I've never had an issue (that didn't get professionaly resolved) with Khoalty.

Stinger9 06-24-2013 09:03 AM

Hmmmm........
These two vendors keep motivating threads. Insignificant?

Dozens of other vendors we discuss never get close to the hall of shame.



www.furiousmethod.com

wasp9166 06-24-2013 09:10 AM

Quote:

Originally Posted by Stinger9 (Post 15523550)
Hmmmm........
These two vendors keep motivating threads. Insignificant?

Dozens of other vendors we discuss never get close to the hall of shame.



www.furiousmethod.com



who created this site?

Stinger9 06-24-2013 09:12 AM

Quote:

Originally Posted by wasp9166 (Post 15523554)
who created this site?

Guy on this forum

saxual328ci 06-24-2013 09:28 AM

Did you try contacting them here?

Cruzader 06-24-2013 09:44 AM

Update
 
Quote:

Originally Posted by wasp9166 (Post 15523478)
never had a problem with khoalty

they are light years ahead of umnitza imo

I don't disagree with this statement because I have also dealt with Umnitza a few years ago


UPDATE: I received an email to my spam box on 6/20 that I have just opened. I am still disappointed in the amount of time it has taken for them to get back to me, but at least they want to help fix the problem.


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