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Old 06-25-2010, 01:52 PM   #1
Bkm6231
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Join Date: Feb 2006
Location: Nashville/Memphis
Posts: 815
My Ride: Black 330ci
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Thumbs down Euro-Spec Customer Service

I have bought many items in the past from several vendors on this site, one being Euro Spec. Although I had great service on the front end, afterwards it has not been so great. I bought a front bumper from them over 2 year ago and about 3 months ago when I was having my car towed the towing company lost the piece that covers up the tow hook. I have called Euro Spec a dozen different times, left messages and never got a return phone call. The one time I got a person to speak with they told me they would check on the piece and give me a return phone call yet I never heard back from them. I have sent emails that I am not getting a response from and I am starting to get extremely frustrated. When I am making a thousand dollar purchase from their company they are at my service but once I need a 5 dollar piece they will not return my calls. I think this is horrible service and cannot believe they will not help me. Just wanted to let everyone know that although they may seem helpful, in my experience after the sales customer service is way below par.
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