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Old 01-27-2012, 05:44 PM   #7
John@Impressive AutoWerk
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Join Date: Mar 2009
Posts: 493
We are very sorry to hear that you were not satisfied with any of the work which was provided to you. I realize you spent a lot of time writing this thread but it is not completely accurate, and extremely over dramatized.
1) You initial complaint was that we did not update you at all during the long wait for your crank shaft. This is not true since I personally put you and the dealership on a three way conversation over the phone and they explained to you that the part is delayed and i asked them to provide you a tracking number which they did for your part so you could be up to date on its status.

2)You claim we damaged your wheels at the shop, there is not proof that this ever happened nor was the car ever near a curb that this could have happened but since you were doing so much work to your car at our shop and your car was in very good shape we offered to pay for its repairs, as a professional curtesy. Saying the wheels looked like Garbage its a huge dramatization as the damage was not extensive nor our fault.

3) You claim that we were trying to cover our tracks by firing a previous mechanic that rebuilt your engine and hired a new mechanic to fix his problems. There is literally no truth behind this, our head mechanic took his annual vacation which he takes every year to spend time with his family that lives outside the country and we hired a BMW tech to take his place for the time being.

4)You had a complaint that we damaged your rear bumper, yes this was an unfortunate incident i do not know when this happened but we extended our apologize and fixed everything with no charge to you, You started saying that you did not get to inspect that paint job well that day due to the rain, its has been several weeks and there has been no complaint from you about the paint quality so i see no reason to question our painting.

5) You had so many complaints as to you constantly traveling to come pick up and drop off your car, you failed to mention that several times you did not come during business hours, since we close at 5:30pm every day and we waited till after 7:00pm several times just so that you could pick your car up. Besides those incidents we usually went out of our way to make due for any special requests that you had for us which we always honored, although every time you always asked for another request, and always every time it was free of charge, such as free clock springs, the gumbo was for free, smoke test was for free, dye test was free, vanos gasket free, valve cover gasket was free, and several other free parts.

6) You also failed to mention that your car was originally brought to us from another shop, a shop which did not want to work on your car any longer due to your demanding attitude and never being satisfied with any work due to blaming all issues with your car on mechanics working on it.

7) The link you provided about charging for credit cards contradicted your own question. We do offer a discount for customers paying with cash, we also do not usually except credit cards, and at the bottom of that page you attached a link to it stated that a business is allowed to charge a fee if they do not make credit card payments a regular part of their business. We did speak with your credit card company and they told us you have no substance to your claim since we did work on your car and the issues which we were payed to fix we did.


8) We usually consider that customers are always right and you always had complaints that you wanted us to fix as well such as she you had an error code for lighting which you stressed was a big issue we needed to fix which was just a bulb that was out.

Your entire post was just slander towards our business and had little truth to it and the truth that was there was Extremely unappreciative of all the trim and work we put into your car and over dramatization of any issues. We still had someone speak with you today and offered to work with you in anyway you wanted to, even if you were not satisfied with our shops work we offered to give you pointers on what to tell the next shop you wanted to take your car to, but you did not want anything from us. You claim there is so many unsatisfied customers from our shop this is not true, we have worked with hundreds of people and rarely get complaints and not to the quality of our work, if anything it would be for time constraints as we are usually very busy because people trust us with their cars, because they know we will take car of them. If you are interested in taking care of anything with us we are always willing to help.
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