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Old 07-25-2012, 01:18 PM   #878
VaderDave's Avatar
Join Date: Aug 2004
Location: El Dorado Hills, CA
Posts: 12,032
My Ride: 330CiC ZHP
Originally Posted by dwass325 View Post
I ordered a pair of Alden Indy boots on 6/26. The website didn't say anything about being fulfilled from the manufacturer or being out-of-stock. I got an order confirmation immediately and it said they'd ship shortly. They charged my card on 6/26 for the full amount.

A week passed with no ship confirmation. I contacted NRO, who said Alden had closed for two weeks. The boots would arrive in eight business days and they'd overnight them to me.

After eleven business days, I contacted NRO again. They said the boots arrived that afternoon and that they'd ship them and send me shipping confirmation.

Now it's been almost a week past that. No boots. No shipping confirmation.

I'm a reasonable guy and I know that things don't always go according to plan. But their site has this elaborate "policies" page about how they notify anybody when items are out of stock or delayed, shipping with 48 hours, etc. NRO has made NO effort to notify me of any of the three delays on my order, has not shipped the order within 48 hours of their receipt, etc. I wouldn't be so upset about this if they had made ANY effort to pretend they cared about customer service.

So now I've contacted the BBB to try to force them to deliver the product. That's all I want...them to deliver the product they said they'd deliver.
There have been a few times over the years when I've had to write letters to vendors of all kinds (on my legal letterhead, obvs) letting them know that I was exercising my right under the UCC to cancel their order for non-performance and demand a full refund. That usually tends to get them to perform.
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