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Old 09-10-2012, 05:51 AM   #12
Edog323
Registered User
 
Join Date: Dec 2010
Location: New York
Posts: 119
My Ride: 323i
Quote:
Originally Posted by RG5384 View Post
I WAS very impressed with FCP, it is a shame that a simple return has changed my mind. Even a bigger shame, the return was being done as a goodwill gesture by them, so their intentions were good, but now I can't seem to get anyone to return my emails or to find out what is going on with my return. At this point i'm unsure about purchasing from them in the future, a company is only as good as their word.
I stopped ordering from them, for this same exact reason. I placed an order with them one time, nothing crazy expensive a drivers side window regulator and a quart of oil order total was 75-80 bucks. UPS delivers the package some dipshit where I live decides to steal the package. I call FCP and ask if they can resend the same order they tell me I have to pay for those items again or file a claim with UPS and wait to get my money back from UPS and then FCP will redeliver the same items at no cost again. I have spent hundreds of dollars with these guys, placing orders almost every week and instead of FCP sending the items back to me as a gesture of good faith business with good customers, they rather you go through the process of trying to get your money back on your own. So here is the kicker, 1 month went by, because FCP wouldn't redeliver the order and UPS wouldn't give me any info on the claim, they always tell me to contact FCP. So back and forth with this nonsense over a 75-80 dollar order, so I call them and ask what's the status of the claim......they say oh that claim was paid on (a week prior), would you like us to redeliver the order? Mind you FCP should have called me and asked me if I wanted my money back or reship the stolen items. The moral is had I not called back and followed up they would've just kept the claim money and the original purchase. I told them yes I want those reshipped and consider that my last order with you guys, thanks. I order my stuff from ECS or Eeuroparts customer service is 100 percent better and although the prices are slightly higher than FCP, customer service to me goes a long way, those FCP guys need a lot of that.

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Last edited by Edog323; 09-10-2012 at 06:14 AM.
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