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Old 11-07-2012, 04:56 PM   #6
Dean | KHOALTY, Inc
Dean | KHOALTY, Inc's Avatar
Join Date: Sep 2010
Location: San Diego, CA
Posts: 586
My Ride: BMWs
Oh - and, although we can't quite yet take inbound calls, we just bought handsets at the office, and re-opened live chat, you can see it on the top left of every page on the site, and we will be on it pretty much 14 hours a day, considering that's what we've accustomed ourselves to working. The phone we will start taking voicemails and figuring out who and how we need to adjust things to get inbound calls up and running.

Honestly we feel as customers and employees that livechat is the fastest and best way to handle business, we both get a record of the chat, we can send links and make sure you're on the right pages that we are discussing, and can help more than one person at a time. Look at zappos and other 'big' ecommerce sites, if you've ever needed assistance, the livechat button is there, and as long as the employee (which we hope to be!) is competent, your issue is handled faster than the hold time on the lines
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