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Old 11-14-2012, 10:38 AM   #16
avincent52
Registered User
 
Join Date: Jun 2006
Location: New Jersey
Posts: 381
My Ride: 325iT 5 speed/Sport
Seven more words for you: Please Let Me Speak To Your Supervisor

Your tone is important. Don't get angry or frustrated. Stay professional, and be *nice* to the adjuster.
He or she is just doing a job, so by being polite you can get them on your side.
(I say this having won a $5000 battle with my insurance company by being polite, and lost a $50 one by getting frustrated and annoyed.)

If that doesn't work (and so far it hasn't) politely ask to speak to their supervisor and be nice to the supervisor, while making a clear argument.
The headlight was fully functioning before the accident, despite the repair. But isn't fully functional now and it should be replaced.

Last edited by avincent52; 11-14-2012 at 10:39 AM.
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