E46Fanatics - View Single Post - k Khoalty - Re-evaluation, company status, and the BMW E46.
View Single Post
Old 11-17-2012, 05:04 PM   #50
Registered User
Join Date: Nov 2012
Location: Bel air,md
Posts: 6
My Ride: 330ci
I never got a response to any of the emails or phone calls but I did just recently get a tracking number. But there is no excuse for not responding to the customers. I have been in management for 13 years now. Both commercial and retail. Good communication with all customers is a key to success....... Customer satisfaction is the other key. Customers should not have to ask for a resolution. They should be presented with an apologizing act before they have to ask. Every business has problems. But if you way to be successful you need to MAKE time to promptly respond to every question and or complaint immediately. Not days later on a public forum. It should have not been allowed to get to this level...
Mikedig is offline   Reply With Quote