If you truly believe replying to a customer in a open forum after they have sent you numerous emails is the proper way to conduct business then all I can say is its only a matter of time before the Khoalty ship sinks.
Customers like to be treated like preferred customers. They like one on one interaction and speedy response time. In the future if a customer emails you know that they will be checking their email not a public forum for a response.
Sent from my N860 using Bimmer App
DON'T GET CAUGHT IN THE SMOKE!!!