Ok. I hear ya. And I agree 100%. How long ago was this?
Reason I ask, is that for the last year or so DeltaV has been under new ownership. This sounds much like the kind of thing that the old owner was known for. This place really had its ass drug thru the mud by that guy.
While I am friends with the new owner and do have my cars serviced there, I just would like to make sure we are placing blame on the right people and give them the chance to right the wrong.