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Old 12-05-2012, 05:57 PM   #16
annalisa
Registered User
 
Join Date: Dec 2012
Location: Netherlands
Posts: 0
My Ride: E82 135i
Quote:
Originally Posted by ECSTuning View Post
annalisa,
Situation:
• Action: After you purchased and received your order of ECS GEOMET® Rotors and ECS Tuning 2-Piece Rotors you contacted multiple departments here at ECS Tuning asking the same questions concerning specific details regarding our rotor manufacturing.
o Result: ECS Tuning responded to all inquiries in a timely and professional manner.
Absolutely true; the efficiency of your customer service is not under question

Quote:
Originally Posted by ECSTuning View Post
• Action: You brought to ECS Tuning’s attention that you were given incorrect information about the Country of Origin of a product.
o Result: We quickly clarified to you that not all ECS rotors are manufactured in the United States. Additional training has since been performed with our staff to address any further confusion on this topic.
Very good, there is always room for improvement

Quote:
Originally Posted by ECSTuning View Post
• Action: You contacted our Customer Service department expressing your unhappiness with your purchase.
o Result: Our Customer Service department offered you a refund if you are not satisfied with the product in which you received.
§ Result: You declined
To return the set at my own expenses doesn't sound a real solution to me; may I recall that I paid 225 USD for the shipping?

Quote:
Originally Posted by ECSTuning View Post
and threatened to go on the forums with this information. In our opinion we have nothing to hide so here we are….
Not true, dear. The scope is not threaten anybody, but to exchange opinions with other users, inform and being informed. I don't have anything to hide as well.

Quote:
Originally Posted by ECSTuning View Post
Summary:
We do apologize that the rotors do not meet your Country of Origin expectations but we can assure you that you would be more than pleased with their performance. We sell our rotors all over the world and have received a lot of praise and positive reviews on both their performance and cosmetics
Maybe you missed it, but there isn't a single word here (and elsewhere) about the performance of your rotors. Simply this is not the topic. The issue is the level of information and the quality control.

Quote:
Originally Posted by ECSTuning View Post
ECS GEOMET® Rotors
Our ECS GEOMET® Rotor blanks are sourced domestically from vendors who have worldwide manufacturing operations. A majority of our rotor blanks originate from Italy, Turkey, Brazil, Asia, Mexico among others, but each part number may have a different country of origin. The rotors are designed in house by our Research & Development department and machine work / GEOMET® coating are preformed to our specification in the United States through our preferred manufacturing partners.
ECS Tuning 2-Piece Rotors
Our ECS Tuning 2-Piece Rotors are engineered by our Research & Development department and manufactured to our specifications in both the United States (95% of our applications) and Taiwan (5% of our applications) depending on the application. We have designed our ECS Tuning 2-Piece rotor line to include the features of a much more expensive multi-piece rotor at an affordable price point. Countless hours of engineering, testing and quality control measures were invested into this product line to ensure the ECS Tuning product goals were accomplished.
This is already a bit more specific than what is currently in your description; if you really are going to include what you list in the following lines (Country of Origin of Website), I think this would solve the issue, from my point of view.
Thanks for your contribution, it is always good to have both the points of view in the same place.
Happy machining, drilling and coating...

Quote:
Originally Posted by ECSTuning View Post
Country of Origin of Website
In response to your request that we list the Country of Origin on all products, we will definitely take this suggestion into consideration. However, we are in compliance with all Federal Trade Commission regulations and take this topic very seriously. If any customers would like additional information on the origins of a product, please contact our Sales Department at 800.924.5172.
Any further questions can be directed to us via PM or contact our Customer Service Department at 800.924.5172.
Happy Braking!
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