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Old 12-19-2013, 11:12 AM   #34
SamDoe1
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Join Date: Oct 2010
Location: Minnesnowta
Posts: 3,486
My Ride: Clubs baby seals
Quote:
Originally Posted by Busy View Post
I appreciate the offer of your personal experience. I'd like to offer mine, if you'd hear it.

1. Lifetime warranty from NAPA, at least here, means if you ever have a problem, you get another new one, free. I'm able to get labor comped as well. Those of us that cannot get labor for free means that we spend another few hours under a car hammering an axle out of the hub rather than doing something much more enjoyable. If you get free labor then by all means install whatever you want. If I got free labor, I'd put in the cheapest axle possible and let the shop deal with replacing it on a yearly basis for free.

2. My experience has been totally uneventful while selling, installing and following up on new axles from Napa. I've been in the business for a few months short of a decade. Is this statement directed specifically at E46 Xi front axles or NAPA parts in general? While I appreciate your experience in selling these parts, if you read on this forum you will find that many, many people have had issues with them. I suspect that the reason for this is that the people on here pay far more attention to their cars and any issues than the average consumer. The random Peggy Sue out there with her E46 Xi would blow out her front diff long before she ever realized that it was leaking from the seal. She might also not even notice the grease splattered all over from the torn boot until after the labor warranty was over.

3. My Napa sales rep recommended buying from the Dealership before buying a re-manufactured axle from him, as he has nothing but claims and problems with them. Then why continue to sell them? Selling parts that have considerable warranty claims with a lifetime warranty seems like a poor business choice. Also, if there are this many issues with them then maybe the rebuild process needs to be revised?
See above. Not making a jab, just throwing my opinion out there.
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