E46Fanatics - View Single Post - Anyone else waiting too long for there DPEs?
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Old 07-26-2004, 09:50 AM   #9
aural iNK
Registered User
Join Date: Aug 2003
Location: Brooklyn
Posts: 51
My Ride: Nike
Originally Posted by lilherc79
Keep in mind due to privacy issues we do not have all customer's contact information. Therefore certain customers we can not be in direct contact with unless specified. Certain retailers insist they be in direct contact, in that case we relay the information to them and leave the customer service to the end retailer.
Lets just say that DPE has been given my telephone #, and two emails from one of your distributors to inquire about my wheels that are now in their 11th week, with no response. I understand the whole custom wheel thing, but don't you think the "bottom line" should be to keep your end retailer/customers informed of when they should be expecting their order, especially when running 5-7 weeks late?

Half the reason I ordered DPE was because of the great customer service this board spoke of. Why have you not extended this service to me?
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