07-29-2004, 08:41 PM
Join Date: Dec 1969
My Ride: 328is
Originally Posted by aural iNK
Well, the saga continues.
To bring you up to speed, after 3-4 weeks had passed after ordering the wheels I asked my retailer if it was too late to make a color change. He checked with DPE and they said it would be fine. I made it clear that I would not change the order if it would delay me getting the wheels, and they said it would not. Around that time I was given a June 25th completion date.
8 weeks later, I finally hear that my wheels will be ready by the end of the week, and that, to no surprise, DPE insisted that the change of color from black to brushed caused the delay. GO DPE!
So "whatever" I say, we'll see if they are done as promised.
So, today my retailer then calls me and explained to me that the wheels have arrived! I could hardly believe my ears. 12 weeks and they are done.
Not so soon. The retailer tells me there was a problem. He remembered I changed to brushed, but oddly, the wheels are black. It turns out the delay was blamed on something that didn't even exist to DPE, a color change that never happened. DPE has F'd me hard on this one. Thanks guys!
I'll be sure to let the large group of potential DPE customers on this board know how they choose to remedy this situation (if at all).
I spoke to you today from SPP, I totally understand your frustration. After Eric had spoken to you about getting a discount I spoke to DPE and there is a set of R06s in brushed with your name on it coming in tommorow, as soon as I found out I tried calling your home and your phone was busy again so I guess I'll deliver you your good news on this forum. As I said before your frustration with the wait is warranted and understood by both DPE and SPP, for when mistakes are made everyone is unsatisfied in their work. We all understand that this is a great place to vent frustrations and share experiences with one another about the many companies and products out there for us fanatics, and therefore I ask you all to be patient with DPE for every new business has its growing pains and problems. I also would like to say that DPE is working with everyone, customers and retailers, to correct the recent errors so they do not occur again. So I guess all the potential DPE customers now know the remedy to your situation, and belive me we cant wait to send those rims out to you.
Last edited by EuRoPrOjEkTzE46; 07-29-2004 at 09:33 PM.