I frequent VOB BMW for repairs and maintence for my CPO. My service advisor Gint is curteous and respectful (after I dropped some names). First time I went in to see him he was ignoring me for the first couple of minutes while I stood by the foot of his desk. However, after putting my info and dropping my father and his buisness partner (both cars are under him), he treats me like a customer. I guess a 17 y/o kid walking in doesn't seemed right to him.
Anyway, out of the two times I had my service appointments, everything was fixed. I had a broken corner signal light with condensation buildup, I dropped it off at 3pm, expected to pick it up the next day, and Gint ended up calling me telling me the car was ready by 6pm. Not bad.
My personal verdict?
SALES DEPARTMENT = A+
SERVICE DEPARTMENT = B-/C+