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Old 04-29-2009, 05:00 PM   #1
Registered User
Join Date: Mar 2007
Location: greenville, sc
Posts: 1,742
My Ride: '16 X6 50i
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For anybody on the fence re the V1

definitely dont let their customer service hold you back. i got my unit a couple months ago to replace my rx65 (speaking of which, reception is no better, you just get the arrows), and i couldn't get it to switch modes.

i figured it was something i was doing wrong so today i finally decided to read up on it, and it says it may be caused by a faulty power cord. well i switch around all my cords, no help. switch cards, no help. call around 3:30, phone picked up by a PERSON within 2 rings. shes knows exactly what shes talking about and helps me troubleshoot.

she finds out there is something wrong with the unit, double checks with a technician, and tells me to ship it out asap, she has a file set up under my name (no rma, personalized enough to use a name) and address. she also said don't worry about shipping, for me just to call after they get it and they'll refund whatever the shipping cost is to my card. they'll also fix it the day they get it and have it shipped out by the time ups gets there.

now THAT is customer service.

i shall add them to my list of great CS:
Valentine Reasearch
Elemental Designs

no other sponsors have been worth mentioning in my cases

Last edited by chris98891; 04-29-2009 at 05:03 PM.
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