bahaha, they got it today, i called to check the status of it not 10 mins ago, and she informs me "lets see, it looks like its already on the way, they got it, replaced all the computer guts entirely, and shipped it out 2 day air. should be there on tuesday." so i asked her about what i needed to file for refunding shipping, and she said "oh don't worry about it, we already refunded it to your card."
seriously. some sponsors need to take lessons from these guys.