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Mid Atlantic
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Old 07-20-2005, 06:23 PM   #1
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Exclamation ** Mid-Atlantic BMW Service Experiences**

By popular demand, this is a place where you can voice both good and bad experiences with local BMW service locations (dealers, private shops, individuals perhaps).

So post up your experiences, and maybe we can help local Fanatics find good salsepeople and mechanics (and avoid the bad ones!).


Last edited by Solidjake; 09-23-2012 at 02:47 AM.
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Old 07-20-2005, 09:52 PM   #2
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Just wanted to give Peyton at BMW of Fairfax a He was very helpful, and had no issues with my recent service on the Touring....
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Old 07-21-2005, 10:31 PM   #3
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crap.. i forgot which one i went to... i think it was *****... where i got my mtech.. and the no front lisense strip and my fogs... and some other stuff.. and he gave me the sweetest discount.. it was almost at cost cuz iw as talkin' to him so much about bimmers w00t

edit it was BMW SILVER SPRING!!!!!!!! i just got my receipt cuz curtis yelled at me

Last edited by kevmo; 07-21-2005 at 10:36 PM.
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Old 07-21-2005, 10:33 PM   #4
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Old 07-21-2005, 10:53 PM   #5
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Bmw of Fairfax is good They replaced a clutch in my E34 fast and did a great job. Didn't give me any BS either.
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Old 07-22-2005, 09:59 AM   #6
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Russell BMW has always treated me very well! their service department is excellent except for the fact you have to call 2+ times before anyone will pick up and you cant leave a message because they wont call you back but the car is done when they promise and the service people are friendly

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Old 10-15-2005, 10:57 PM   #7
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Good Service at Russell BMW, Pro-Imports in Maryland

I recently purchased a pre-owned 2002 BMW 330i (sport package, premium package, 5 speed, titanium silver/black leather) from Advantage Certified in Manassas, Virginia. The car (13K miles) appears as new. The purchase was painless and straight-forward. They seem to know BMW's very well and have a nice stock of clean cars available. I was able to find just what I wanted. If they were closer to home, I might choose to have my car serviced there.

I took my car to Russell BMW (west side of Baltimore) for the iPod interface installation. Service advisor Cindy Hahn was friendly and helpful, as was everyone else at the dealership. Pricing was more than fair. Communication was outstanding and I felt I was treated well. There was a glitch with the installation and I had to return a second time to get it straightened out, but was given a BMW loaner while the work was done. I would not hesitate to return to Russell BMW.

By the way, I first called VOB BMW in Rockville, MD (closer to home) about the iPod interface install. I gave them the VIN number of my car and they said the interface would not work on my car. This is incorrect. Based on that call and a previous visit to the dealership while car shopping, VOB is not on my "preferred list."

I also should mention a positive experience at Northwest BMW in Reisterstown, Maryland. I went there a few weeks ago to test drive a pre-owned 330ci coupe. The sales staff was helpful and friendly and gave me plenty of time to drive the CI as well as a pre-owned 330i. The test drives helped me with the decision to look for the perfect 330i. As much as I wanted the coupe, I learned that the sedan, with a bit more headroom, was a better fit for me.

Finally, I'd like to put in a plug for Pro Imports, an independent shop in Gaithersburg, MD. I've had my VW Passat (1.8 Turbo, chipped) serviced there for the past few years and have always been impressed. The folks are friendly, honest, and knowlegeable. They specialize in BMW's, Audi's and VW's, but also work on Japanese imports. You will usually see a number of high performance cars in the shop - BMW's, VW GTI's, Audi S4's and so on. They do performance mods as well as regular service.
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Old 10-17-2005, 04:42 PM   #8
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kudos to Towson BMW

Bought my car there, CPO 330ci..i get free car washes for life, bmw loaners, very nice clean waiting room with free goodies..kinda pricey but for a little bit extra its worth it. plus if you bought your car there, you get priority service
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Old 11-14-2005, 09:46 PM   #9
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My service advisor at BMW of Sterling is Jim Eddy, good guy but the service manager is Brad he was a real nice guy and really knew his stuff i would def. recommend him the guy knew more than the mechanics did.
My dad took his car to arlington (5er in sig) a couple times for a drive shaft prob. His advisor (alex i think) was a good guy the mechanic was the rudest mother Fer i had ever met. The headlight assembly on his 5 was replaced with a brand new one and they forgot to put the little peice underneath it back on (good thing i went with my dad to pick it up, he wouldve never noticed something so little) I pointed it out to the mechanic and he was like its supposed to be like that, i was like really then y does the passenger side have it, hes like ok ill be right back. He gets in the car starts flooring it around the parking lot and all most hits another BMW which is leaving (god i wished he wouldve hit), he slammed on the brakes in the nick of time. Guy was a jerk. Sorry for my ranting but in the end i would recommend sterling above all

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Old 11-14-2005, 09:48 PM   #10
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At BMW of Sterling the service manager there is a great guy, i had a prob with my LEDs and he came out to my car looked at it and told me he would personally take care of it. Very pleased with them, i take my car to them everytime and i am never going back to those crooks at fairfax. They charged me $130 to activate my alarm when it took them only 10 min.

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Old 10-31-2007, 08:12 AM   #11
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VOB is garbage......took my car there for bodywork. Did a less than mediocre job and had to leave it there for another 2 days (granted they rented me a chevy cobalt from enterprise to make up for their crappy workmanship). I consider VOB the most ghetto BMW dealorship on the east coast..and it has lived up to that expectation for me.
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Old 10-31-2009, 11:16 AM   #12
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Originally Posted by hangar9john View Post
I also should mention a positive experience at Northwest BMW in Reisterstown, Maryland. I went there a few weeks ago to test drive a pre-owned 330ci coupe. The sales staff was helpful and friendly and gave me plenty of time to drive the CI as well as a pre-owned 330i. The test drives helped me with the decision to look for the perfect 330i. As much as I wanted the coupe, I learned that the sedan, with a bit more headroom, was a better fit for me.
I bought my 325Ci from Northwest BMW. It turns out the car started life there as a lease, was serviced there, and bought back there. The buying experience went smoothly for an acceptable price for both sides although because it's the first car I actually bought I can't compare it to something else. There was no real BS haggling, just eventually agreeing on a price. The salesman was quiet during the drive unless I asked him some questions. They tried to push the BMW financing on me a couple times which I actually wanted because of the 0.9% APR they were running with BMW NA, but I didn't qualify because I didn't have any past big credit events (auto loan or mortgage).

A week after I bought it, I went back for some follow-up things, most notably getting the Bluetooth pin and pairing my phone which I was unable to do when I bought it. A guy there (sorry, forget his name) was very helpful and was successful in pairing my phone and answering some other questions.

And finally, just a few days ago, I noticed the clear coat on my front bumper was peeling, hopefully from a previous repaint gone wrong. I took the car in for a normal Inspection I (actually 1,500 miles premature according to the service indicator but they said it was close enough) and they performed the inspection for free as expected and also refinished the bumper for free under warranty. I brought it in on a Wednesday morning and it was done Friday morning--technically Thursday night but they were closed once they finished it. I also got a loaner for free, albeit a behemoth Honda Pilot, but still.

So all-around good experience. I have heard from others though that I might want to look around once my free service period expires because they can charge much more than others, even other dealers. A friend of mine with an E39 M5 recently needed a new clutch among other things and Northwest's quote was double the lowest quote (annoyingly, VOB).
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Old 11-18-2005, 04:02 PM   #13
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I was looking to get either a 02 M3 or a 05 330Ci this summer. I saw on BMW of Fairfax's website that they had a 02 Silver M3 with like 26k miles. The price they quoted on the website was $44k, which is priced way over kelly bluebook. I called and spoke with Judy Palmore in their "certified used" department. I told her that the price seemed a bit high for an 02 and she happened to agree with me. She further said that she could probably bring it down a bit but I would need to come down to the dealership. So I go to the dealership and they let me test drive it and everything. Finally when it came down to the price, she says the best she can do is 43k.

I told her no way in hell I was paying 43k for an 02 M3, so he pulls the old "Let me talk to my manager" trick on me. She finally comes back with an offer of $42.5k, I told her that the max I was going to pay was $41k. $41k was still over my limit, I only wanted to spend a max of $40k. So she goes to talk to her manager again and says that they cannot let go of it for $41k. So I end up leaving the dealership and ended up buying a 330CI at VOB BMW.

Long story short.....3 weeks later, one of my co-workers, who was also in the market for an M3 went to Fairfax BMW. The same lady offered him the car for $38k !!! WTF! Apparently they had got the car a day or two earlier to my visit and they figured that they could sell it for more than $41k.
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Old 11-20-2005, 11:34 PM   #14
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BMW of Arlington sucks donkey nutz. Their prices on parts are outrageous and their service advisors don't have a clue.
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Old 12-05-2005, 12:56 PM   #15
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It's interesting to see such good reviews about BMW of Sterling, because I've had nothing but bad experience with them.

First of all, I went there to pick up some parts to do the oil change service myself. One of the advisors (I think his name was Jay) asked me what I was doing, and then proceeded to explain that BMW would do it for me because I was still under warranty. I was sure that I wasn't under warranty, but Jay insisted that they would do the work free of charge.

Naturally, after having the service done, they worked up the bill. I was like excuse me, this was supposed to be covered according to Jay? Jay came out, realized his mistake, and asked me what I wanted to do. I was like what do you mean "What do I want to do?..I do NOT want to pay for this!" He finally let it go. However, I was charged for the clown-nose activation which many people have said they've gotten done for free at Sterling, and they also charged me like $2 per bulb for new bulbs in my front turn signals. I had asked them to replace my bulb sockets, and they claimed that my Silvervisions had caused the problem, which is why they were charging me. This was ridiculous, considering that there is nothing wrong with having Silvervisions, not to mention they SELL THEM at the dealer. I decided to just pay the $50 some that the bill came to, and also decided to never have work done at the dealer again.
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Old 12-12-2005, 11:00 AM   #16
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For anyone who goes to Virginia Tech they know that Valley BMW is the only dealer in the New River Valley. I took the car in for inspection 1 and the dealer was very curteous and also gave me an 06 330i as a loaner(sweet ride by the way). Everything was done well and in a timely fashion. The only problem was the 60mile round trip but thats not really their fault.

I bought the car in September at BMW of Arlington. I think i got a pretty good deal. The General Manager for Pre-Owned sales Alex Macatuno is the father of one of my fraternity brothers so he gave me a couple grand more than any other dealership offered for my trade and took the price from 32k(outrageous) to 27K. After reading this i prolly wont go there for service though.
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Old 12-22-2005, 02:02 PM   #17
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I frequent VOB BMW for repairs and maintence for my CPO. My service advisor Gint is curteous and respectful (after I dropped some names). First time I went in to see him he was ignoring me for the first couple of minutes while I stood by the foot of his desk. However, after putting my info and dropping my father and his buisness partner (both cars are under him), he treats me like a customer. I guess a 17 y/o kid walking in doesn't seemed right to him.

Anyway, out of the two times I had my service appointments, everything was fixed. I had a broken corner signal light with condensation buildup, I dropped it off at 3pm, expected to pick it up the next day, and Gint ended up calling me telling me the car was ready by 6pm. Not bad.

My personal verdict?

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Old 03-26-2007, 12:31 PM   #18
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Just wanted to let everyone know that if your thinking about putting your car for service at NORTWEST BMW in REISTERSTOWN , BEWARE!!! I work right next to them and from my back door there's a long bumpy road in front of the movie theaters with pot holes, and the service techs are always out there tearing up customers cars.... I seen them just doggin the hell out of cars back there !!! I called managers there several times and he assured it wouldn't happen again, and yet I come into work, and still see that s**t.. Be careful guys..
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Old 05-02-2007, 06:04 PM   #19
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^ Damn thats messed up.
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Old 02-18-2013, 07:10 AM   #20
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Strong Recommendation for 2 shops - Repair and Dent Removal

International Auto

First, if you are down near Fredericksburg, I highly recommend International Auto, I know the owner personally, and have had 4 BMWs serviced there. I would not take any BMW to any other shop if I had a choice. The critical thing to note is this shop has the hardware and software to connect directly to BMW NA, thus, there is almost nothing they can't do that a dealer can do. It is rare for a private shop to be able to connect to BMW NA.


I have had dents removed with flawless results by Don Mileson of DentMasters of Manassas (search for DENT on facebook) for years. His service is exemplary and his results speak for themselves. He's priced reasonably, and will give discounts for multiple dents, etc. in one trip.

Don has been to my house numerous times, but serves all of NOVA.

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