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Buyer/Seller Feedback Forum
Post your positive or negative feedback about transactions with members here.

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Old 08-25-2010, 03:12 PM   #1
RLara85
Registered User
 
Join Date: Sep 2009
Location: San Antonio
Posts: 81
My Ride: S2000
Thumbs down to Bimmian.com

Placed an order, order arrived with a part missing. Contacted them a few times about it, apparently they didn't receive some of my messages. Finally they send me the part (meanwhile I'm still complaining to them, since they didn't even bother to tell me they had sent the part, how was I to know?).
Going on two weeks now and still no part. I would assume since they messed up they would at least use some sort of rush delivery to make up for it.... hell, at least a tracking number would have been appreciated. I emailed them asking for a tracking number a week ago and no reply... at this point I don't even care to deal with them anymore so I've left it as is and will just wait.

I'm sure the part is on it's way, since the original item took forever to arrive as well, but the customer service experience was just terrible and the shipping time? I've purchased from plenty of individuals as far away as India that could get their items to me in less than a week.

Last edited by RLara85; 08-25-2010 at 03:13 PM.
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Old 08-25-2010, 04:55 PM   #2
Steve@Bimmian
Sales Manager
 
Join Date: Dec 2009
Location: bimmian.com
Posts: 22
My Ride: 18664233799 - ext 15
Hi RLara,

I do apologize that the part was left off of your order. To my knowledge, you ordered the backordered part on July 18 and it was shipped on July 30. When you checked out, you were given a 10% out of stock discount for your inconvenience of having to wait for the part. When you received the part, unfortunately, there was no wire tap included in the package. I am truly sorry about that. Upon correspondence with you, I suggested that you could buy one from a local hardware store and I would issue you a site credit for whatever you spent (in an attempt to expedite the process and cut down on the wait time) or we could send it through the postal service for you. You opted for the second choice. Yes, unfortunately, we did not receive some of your correspondence to us and I apologize for that as well. The replacement part was sent on August 19 through the postal service and it should arrive shortly. Again, I'm sorry that you have not received the missing part as yet.

For your inconvenience, I have sent you a 10% discount code that you can use towards your entire next order. Thanks Rlara.

Steve
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Old 08-25-2010, 05:05 PM   #3
RLara85
Registered User
 
Join Date: Sep 2009
Location: San Antonio
Posts: 81
My Ride: S2000
Quote:
Originally Posted by Steve@Bimmian View Post
Hi RLara,

I do apologize that the part was left off of your order. To my knowledge, you ordered the backordered part on July 18 and it was shipped on July 30. When you checked out, you were given a 10% out of stock discount for your inconvenience of having to wait for the part. When you received the part, unfortunately, there was no wire tap included in the package. I am truly sorry about that. Upon correspondence with you, I suggested that you could buy one from a local hardware store and I would issue you a site credit for whatever you spent (in an attempt to expedite the process and cut down on the wait time) or we could send it through the postal service for you. You opted for the second choice. Yes, unfortunately, we did not receive some of your correspondence to us and I apologize for that as well. The replacement part was sent on August 19 through the postal service and it should arrive shortly. Again, I'm sorry that you have not received the missing part as yet.

For your inconvenience, I have sent you a 10% discount code that you can use towards your entire next order. Thanks Rlara.

Steve
I am not counting the time it took to get the part in stock, the part was back-ordered and that is perfectly understandable. The time from when it was shipped to when it arrived is what I still found very slow compared to every other purchase I have placed out of the states, and I regularly order from countries known to have terrible customs issues.
Regardless, I certainly do appreciate your effort in trying to clear up the matter, perhaps we had a few too many communication issues with the emails not going through.
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