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General E46 Forum
This is the place to get answers, opinions and everything you need related to your E46 (sedan, coupe, convertible and wagon) BMW!

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Old 05-30-2011, 11:12 AM   #21
logical
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They are bearing the cost of stocking an expensive radiator to have it available if someone needs it. If they sell you part of it they now have an expensive item in stock that is unsaleable for the next 2-3 weeks. It would have been nice of them to do it but you should really not make such a big deal about them declining.

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Originally Posted by ac_2007 View Post
Have you ever served in an infantry unit? Ever served in a forward area?
I take it it's tough getting radiator drain valves in a hurry there too??

Last edited by logical; 05-30-2011 at 11:15 AM.
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Old 05-30-2011, 11:52 AM   #22
olinjohnston
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Maybe it's just me, but I probably wouldn't be burning bridges with the only BMW parts resource in GUAM over a part as stupid and small as this.
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Old 05-30-2011, 11:56 AM   #23
GoingNuts
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I like burning bridges.

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Old 05-30-2011, 12:14 PM   #24
Steven747
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I like burning bridges.

GN as long as your not a complete a-hole and you bring up some somewhat smart funny arguments i dont mind.. just no more of your stupid honda crap just put some thought into it like this thread and ill start looking forward to your posts
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Old 05-30-2011, 03:59 PM   #25
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Then you cant handle the truth

lol
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Old 05-30-2011, 04:11 PM   #26
BoogetyBoogety
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Originally Posted by ac_2007 View Post
If other customers walk in and need a radiator replacement, they would lose money by having an incomplete, unsellable unit. What you asked them was more of a favor.
Came to post this very thought. So you would want them to jeopardize a potential $1200 sale for a few weeks, just to sell you a <$10 part today? I mean, if it was your dealership, would you do it that way? No way in hell you would. You'd order the part for the customer (which they offered to do). And you're in f'ing Guam, for crying out loud, it probably takes three weeks just to bring in sunlight out there.

They may be dĄcks in a lot of ways for a dealership, but in this case, as you relate it, I'm with the parts manager...
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Old 06-07-2011, 05:34 AM   #27
lazyacevw
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If other customers walk in and need a radiator replacement, they would lose money by having an incomplete, unsellable unit. What you asked them was more of a favor.
True it's more of a favor but they said they have 8 radiators in stock and the last time they replaced one was over a year ago. I don't think they would be hurting much.

Since last talking to them, I have placed over $4000 worth of orders from pelicanparts.com. They have my buisness now, not the dealership. And pelicanparts only charged me $70 for shipping (6 packages) so that's not bad. Showed up at my door in 7 days. Not bad for overseas.

I asked the service advisor to see if they could check to see if my car was affected by the airbag recall (99 328i) but they said it was a long process and it took too much paperwork. At they end of our meeting, he said they didn't want to check. Touting that he had been a service advisor since the car was sold (early 2000), he assured me that there was never an airbag recall. I was going to bring the recall paperwork to him (www.nhtsa.gov) but I'm just going to wait until I get back to the states. When I mentioned the website to him and how easy it was to search for the recall, he didn't even budge towards his computer. I said we can look it up but he just shrugged and changed the subject.

I also asked for the service records of the car (it was sold at this dealership) so I can get an idea of what I should keep an eye out for and whats already been replaced, plus I can see if the airbag recall was accomplished. The service advisor said it would be a big pain to go upstairs and look through all the records and it wasn't worth the time. I have called a few times since then and he finally said he would look into doing it for me.

I guess I will see when I get back in the next couple of weeks....
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Old 06-07-2011, 10:15 AM   #28
rowdy lee
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haha

Must be the heat and humidity there makes everyone super-lazy at work?
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Old 06-07-2011, 10:34 AM   #29
dashoshot
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do u really need a car in Guam?
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Old 06-07-2011, 10:43 AM   #30
polychrome
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Maybe he just needs a little bit of palm grease...
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Old 06-07-2011, 10:51 AM   #31
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Originally Posted by lazyacevw View Post
Thanks Captain-Save-A-Dealership....

I don't think you understand how parts departments work. The plug has its own part number, they can and do order and sell parts with part numbers. It's not like I'm asking them to cut out a square of carpet for them to sell to me. I offered to pay retail for a part that they normally carry. They were just out. And on top of that, I offered to pay retail + shipping for the one they would order to put back in their radiator.

ECStuning sells the OE part for $5.75 so I will safely assume the dealership gets the part at or below this cost. The dealer here charges $8. I offered to pay it double equaling $16, netting them a 230% + profit (sounds about right for any service offered by the dealership).

Just last month I had spent $1600 getting the car serviced and then they tell me they won't sell me a part that they have, that I need.

Please don't comment on posts that you are confused about. You bring nothing but bull**** to the table.
They dont HAVE to sell you anything if they dont want to.

Also keep in mind, if they sold you that screw out of the radiator, and maybe 2 days later someone needed that radiator and it was the only one left, they couldn't sell it due to the missing screw. So they just lost out on a couple hundred bucks because they sold a $7 screw?

Gotta think reasonably my man.
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