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Old 10-17-2011, 12:05 AM   #1
01330cic
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Advice needed on poor dealer repairs

Hello all,

I've had auto body collision work recently done at a local Bridgeport CT dealer on my black 01 330 cic. Work was to be paid for by insurance of driver who hit me.

The first paint job was very poor and I did not accept it. The second paint/repair has several of the same issues - deep scratches, marks under clearcoat, hazing of certain areas (I guess you could say it looks "cloudy"). Some of these issues are tough to see depending on the sunlight and angle.

In addition, the dealer insisted on doing an alignment (car was fine). The car has now had three alignments, and still has a minor pull.

I'd appreciate any advice on how I should handle this going forward, whether it's giving them another chance to address the problems, notifying BMWNA, or going somewhere else...and the legal issues of taking the car somewhere else (ie- not paying this dealer for the poor work).

Thank you for your time and help, -Keith
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Old 10-17-2011, 12:21 AM   #2
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Not sure on your legal options, but BMW NA is useless. Whenever anyone complains about a dealership, they simply say that dealerships are independently owned and only the dealership can resolve the matter. You could also ask your insurance company to send someone to inspect the repairs. Do keep in mind that your car is almost 11 years old. Not to say that sloppy work is fine, but if you're noticing slight imperfections under close inspection in certain light conditions, you may be expecting too much from a repaint. Try going to a few bodyshops and ask for their opinion on the repairs.
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Old 10-17-2011, 12:21 AM   #3
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Burn said dealership to the ground
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Old 10-17-2011, 08:05 AM   #4
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Originally Posted by ptrcd003 View Post
Not sure on your legal options, but BMW NA is useless. Whenever anyone complains about a dealership, they simply say that dealerships are independently owned and only the dealership can resolve the matter. You could also ask your insurance company to send someone to inspect the repairs. Do keep in mind that your car is almost 11 years old. Not to say that sloppy work is fine, but if you're noticing slight imperfections under close inspection in certain light conditions, you may be expecting too much from a repaint. Try going to a few bodyshops and ask for their opinion on the repairs.
I'll have to disagree. Yes our cars are old, but that doesn't mean we are not entitled to quality repairs, when someone damages our cars. I recently had my hood replaced, new M3 rep bumper put on and the fenders blended due to someone reversing into me. I went to a friend who works at a shop and for $200 and the cost of the parts, my car looks perfect. Paint quality is spot on and perfectly matched. Can't even tell that there was anything wrong with it. Nothing like the original poster. I would say to talk to the insurance people, if that doesn't pan out refuse to pay until the quality of the job is perfect. There is no way they can expect you to accept a second rate repair job and be okay with it.
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Old 10-17-2011, 08:15 AM   #5
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@01330cic
Welcome to the forum.

I got some questions:
Did you take any photos of the work - repair/repaint 1 or 2 ?
What part(s) were damaged in the accident?

And, I'm playing devil's advocate here... Was there any previous damage or scratches to those said part(s)??
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Old 10-17-2011, 08:23 AM   #6
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Sell car and buy honda for its factory paint job.

If you think damage repair will be perfect and your insurance will save you, now you get to grow up.

Last edited by GoingNuts; 10-17-2011 at 08:24 AM.
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Old 10-17-2011, 09:32 AM   #7
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Dealer generally dont have in-house body shops and send out their work. Who gets the work can be hit or miss as they contract with several places. Some do better work than others and often tailor the repair work based upon the insurance payout.

A repainted car is never going to be the same. Thats just life.
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