E46 BMW Social Directory E46 FAQ 3-Series Discussion Forums BMW Photo Gallery BMW 3-Series Technical Information E46 Fanatics - The Ultimate BMW Resource BMW Vendors General E46 Forum The Tire Rack's Tire Wheel Forum Forced Induction Forum The Off-Topic The E46 BMW Showroom For Sale, For Trade or Wanting to Buy

Welcome to the E46Fanatics forums. E46Fanatics is the premiere website for BMW 3 series owners around the world with interactive forums, a geographical enthusiast directory, photo galleries, and technical information for BMW enthusiasts.

You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!

If you have any problems with the registration process or your account login, please contact contact us.

Go Back   E46Fanatics > Tuning & Tech > Suspension & Braking Forum by BimmerWorld

Suspension & Braking Forum by BimmerWorld
Have some questions about suspension or brake setups for your E46 BMW? Get all your answers here!
Sponsored by BimmerWorld

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
Old 07-24-2012, 12:24 PM   #61
ac_2007
Registered User
 
ac_2007's Avatar
 
Join Date: Apr 2010
Location: Toronto
Posts: 6,981
My Ride: F32 M4, E46 M3/325i
Quote:
Originally Posted by Kris@TSS View Post
You can talk to Phil ext 142. He's pretty helpful.
I think this is what I'll end up doing.


Warranty replacement products should be free of any customs charges, as were my first set of repalcement springs. The second set of springs I was sent carried a $45 fee, which I had to pay out of pocket.

I sent Adam @ KW my FedEx bill, to which he replied asking for my credit card information to issue a refund. I asked if PayPal was okay, since I'd feel safer proceeding with the transaction that way, to which he said "KW doesn't deal with PayPal"

Fine, so today I ask him exactly what CC info fields he needs to issue the refund and I get "You must of misunderstood my last few emails, use my manager as your contact from here on out". Here's the catch, within the last 5-6 weeks that I've been dealing with KW to fix this issue, not once have I been contacted by, or been able to contact the "manager" (who's name is Bob by the way).

It baffles me the amount of manhours and money pissed away on a simple issue which took over a month to notice. We trust this company to offer quality suspension solutions, yet they were unable to simply notice I was sent the wrong springs twice? To me this is a little ridiculous..
__________________

Last edited by ac_2007; 07-24-2012 at 12:27 PM.
ac_2007 is offline   Reply With Quote
Old 07-24-2012, 02:14 PM   #62
blksab65
Registered User
 
Join Date: Nov 2011
Location: CA, Bay Area
Posts: 532
My Ride: 1987 325 (i Swapped)
Quote:
Originally Posted by Kris@TSS View Post
Don't remove the helper spring. If your springs are incorrect you should call over the KW/ST to get it resolved.
ok and i had sonic motorsport install them cause i have no idea how does this mean i have to use my pocket money for there mistake and on top of it re align the car
blksab65 is offline   Reply With Quote
Old 07-24-2012, 03:16 PM   #63
Kris@TSS
Sponsor
 
Kris@TSS's Avatar
 
Join Date: May 2012
Location: Fresno, California
Posts: 575
My Ride: 2005 BMW 545i
I am not sure how KW's runs their payment system but I know when we refund people we have to use the original payment method. I'd assume you didn't purchase directly from KW/ST so you would need a check issued you. Sounds like the manager needs to approve your refund. Sounds fair enough.
__________________
Kristina "Kris" Ash
General Manager
The Suspension Source
1-888-230-1288
kristina@thesuspensionsource.com
www.thesuspensionsource.com
Kris@TSS is offline   Reply With Quote
Old 07-24-2012, 04:58 PM   #64
ac_2007
Registered User
 
ac_2007's Avatar
 
Join Date: Apr 2010
Location: Toronto
Posts: 6,981
My Ride: F32 M4, E46 M3/325i
Quote:
Originally Posted by blksab65 View Post
ok and i had sonic motorsport install them cause i have no idea how does this mean i have to use my pocket money for there mistake and on top of it re align the car
This is exactly what I've been saying to KW. If I didn't install the coilovers myself, who would be paying for 2 re-installations and another alignment?

Quote:
Originally Posted by Kris@TSS View Post
I am not sure how KW's runs their payment system but I know when we refund people we have to use the original payment method. I'd assume you didn't purchase directly from KW/ST so you would need a check issued you. Sounds like the manager needs to approve your refund. Sounds fair enough.
That's fine with me. My issue is Adam asked for credit card information in yesterday's email (probably because his manager was CC'd), now today he's pulling the rug from under me with "contact my manager, I can no longer help you out" as a response (manager not CC'd).
__________________

Last edited by ac_2007; 07-24-2012 at 06:51 PM.
ac_2007 is offline   Reply With Quote
Old 07-24-2012, 09:28 PM   #65
blksab65
Registered User
 
Join Date: Nov 2011
Location: CA, Bay Area
Posts: 532
My Ride: 1987 325 (i Swapped)
cant we all just get a group together and go to court lol, sooooo much easier then contacting back and forth i would think?
blksab65 is offline   Reply With Quote
Old 07-27-2012, 08:33 AM   #66
ac_2007
Registered User
 
ac_2007's Avatar
 
Join Date: Apr 2010
Location: Toronto
Posts: 6,981
My Ride: F32 M4, E46 M3/325i
Still waiting for my customs refund cheque from KW..
__________________
ac_2007 is offline   Reply With Quote
Old 07-27-2012, 10:34 AM   #67
Kris@TSS
Sponsor
 
Kris@TSS's Avatar
 
Join Date: May 2012
Location: Fresno, California
Posts: 575
My Ride: 2005 BMW 545i
Did those new springs work?
__________________
Kristina "Kris" Ash
General Manager
The Suspension Source
1-888-230-1288
kristina@thesuspensionsource.com
www.thesuspensionsource.com
Kris@TSS is offline   Reply With Quote
Old 07-27-2012, 11:51 PM   #68
ac_2007
Registered User
 
ac_2007's Avatar
 
Join Date: Apr 2010
Location: Toronto
Posts: 6,981
My Ride: F32 M4, E46 M3/325i
I'll update you guys this weekend.
__________________
ac_2007 is offline   Reply With Quote
Old 07-28-2012, 12:50 AM   #69
TrippinBimmer
Registered User
 
Join Date: Jan 2008
Location: Ridgeland, MS
Posts: 5,384
My Ride: ZHP Custom Stage 3.5
Send a message via AIM to TrippinBimmer Send a message via Yahoo to TrippinBimmer
The front spring rate is about 348...I am swapping my spring out to the 450.

I check the Part Number for the Front tomorrow.
TrippinBimmer is offline   Reply With Quote
Old 07-28-2012, 03:09 PM   #70
blksab65
Registered User
 
Join Date: Nov 2011
Location: CA, Bay Area
Posts: 532
My Ride: 1987 325 (i Swapped)
so they gave me the wrong springs too... aka the xi just ****in great. going to contact them soon, my iphone is sorta totaled right now so waiting for the new one but ill contact them asap so they still remember all of your calls, and for the future people that do this remember to say "what springs should i have" rather then "i have so in so springs, are these correct", because the customer service guy might lie so he has to do less work
blksab65 is offline   Reply With Quote
Old 07-29-2012, 10:58 PM   #71
ac_2007
Registered User
 
ac_2007's Avatar
 
Join Date: Apr 2010
Location: Toronto
Posts: 6,981
My Ride: F32 M4, E46 M3/325i
End result: Went a bit lower, wheel gap is gone. I'd call this the maximum practical drop. I'm satisfied, and installation took only about 2 hours.


As promised, some bad cell phone pics and a dirty car:











__________________
ac_2007 is offline   Reply With Quote
Old 07-30-2012, 10:49 AM   #72
Kris@TSS
Sponsor
 
Kris@TSS's Avatar
 
Join Date: May 2012
Location: Fresno, California
Posts: 575
My Ride: 2005 BMW 545i
Quote:
Originally Posted by blksab65 View Post
because the customer service guy might lie so he has to do less work
I doubt that.
__________________
Kristina "Kris" Ash
General Manager
The Suspension Source
1-888-230-1288
kristina@thesuspensionsource.com
www.thesuspensionsource.com
Kris@TSS is offline   Reply With Quote
Old 08-01-2012, 08:38 PM   #73
TrippinBimmer
Registered User
 
Join Date: Jan 2008
Location: Ridgeland, MS
Posts: 5,384
My Ride: ZHP Custom Stage 3.5
Send a message via AIM to TrippinBimmer Send a message via Yahoo to TrippinBimmer
Mine is lower at max drop. Almost Rim line in rear and front tire was tucked on 19's

Last edited by TrippinBimmer; 08-01-2012 at 08:41 PM.
TrippinBimmer is offline   Reply With Quote
Old 08-01-2012, 10:44 PM   #74
ac_2007
Registered User
 
ac_2007's Avatar
 
Join Date: Apr 2010
Location: Toronto
Posts: 6,981
My Ride: F32 M4, E46 M3/325i
I have 18's. Also added strut reinforcement plates, probably negligible in adding height but worth mentioning.

The front is maxed out, the rear is at about 2/3rds drop. Heavy sound system makes it lower.
__________________
ac_2007 is offline   Reply With Quote
Old 08-02-2012, 11:06 PM   #75
BMW2D4EVR
Registered User
 
Join Date: May 2011
Location: Seattle
Posts: 235
My Ride: 2002 325ci
AC, how much of a difference did the correct springs actually make? 1/2 inch? im curious cause im still stuck in the current situation, trying to get the correct springs to. Also did KW make the mistake of sending you different rear springs to? or just front?
__________________
Quote:
Originally Posted by ///M=Power View Post
Buisness, Money, Women... BMW
BMW2D4EVR is offline   Reply With Quote
Old 08-03-2012, 12:25 AM   #76
Kris@TSS
Sponsor
 
Kris@TSS's Avatar
 
Join Date: May 2012
Location: Fresno, California
Posts: 575
My Ride: 2005 BMW 545i
Has everyone checked to make sure the coilover housing is seated correctly down? We had a similar issue with a customer. Just ended up not being down all the way in the hub.
__________________
Kristina "Kris" Ash
General Manager
The Suspension Source
1-888-230-1288
kristina@thesuspensionsource.com
www.thesuspensionsource.com
Kris@TSS is offline   Reply With Quote
Old 08-03-2012, 07:03 AM   #77
ac_2007
Registered User
 
ac_2007's Avatar
 
Join Date: Apr 2010
Location: Toronto
Posts: 6,981
My Ride: F32 M4, E46 M3/325i
Quote:
Originally Posted by BMW2D4EVR View Post
AC, how much of a difference did the correct springs actually make? 1/2 inch? im curious cause im still stuck in the current situation, trying to get the correct springs to. Also did KW make the mistake of sending you different rear springs to? or just front?
Not that much, but the car sits noticeably lower. The front/back are even now and going any lower just isn't practical for me anyways.
I'd say the new springs gave it just under half an inch.

As for the rears, I don't know if I have the right/wrong set.
I'm assuming there is only one set since every E46 uses the rear as drive wheels regardless of being i,ci,xi, etc.

Remember, I had stock non-sport suspension before this install, so my expectations for the drop were taken right off of TireRack.com's advertisement for my specific car and suspension package. The advertisement said 2.8 inches max drop up front if I remember right, but you can feel free to see for yourself.

EDIT: 2.8 up front, 2.0 in the back http://www.tirerack.com/suspension/s...1&autoModClar=

Yeah, MAYBE 2.8" without the helper springs. Idk if that figure isn't accurate or what, but its nowhere close to 2.8.
For the rears, yes 2.0" drop is achievable.




Also Kris, I jacked up the control arm with the strut installed before tightening the pinch bolt. There is absolutely no doubt in my mind everything is seated right.. after all this is the third reinstallation.
__________________

Last edited by ac_2007; 08-03-2012 at 07:41 AM.
ac_2007 is offline   Reply With Quote
Old 08-03-2012, 01:10 PM   #78
Kris@TSS
Sponsor
 
Kris@TSS's Avatar
 
Join Date: May 2012
Location: Fresno, California
Posts: 575
My Ride: 2005 BMW 545i
Another thing I might mention is some of these cars are creeping up on 10 years old. Springs do tend to sag after time. The lowering range specs are from a NEW car with little to no miles on it. Some cars might not measure out at the full 2.8" if there springs were sagging to begin with.
__________________
Kristina "Kris" Ash
General Manager
The Suspension Source
1-888-230-1288
kristina@thesuspensionsource.com
www.thesuspensionsource.com
Kris@TSS is offline   Reply With Quote
Old 08-04-2012, 12:14 AM   #79
ac_2007
Registered User
 
ac_2007's Avatar
 
Join Date: Apr 2010
Location: Toronto
Posts: 6,981
My Ride: F32 M4, E46 M3/325i
My car has 59k miles.. and used to have the stance of a 4x4. You want HD pictures of my installation to confirm?

There is no excuse for a poorly engineered product.
I now have the infamous low-speed rear clunk after raising the car a bit, and the front is still not within the drop range.
__________________
ac_2007 is offline   Reply With Quote
Old 08-04-2012, 12:16 AM   #80
ac_2007
Registered User
 
ac_2007's Avatar
 
Join Date: Apr 2010
Location: Toronto
Posts: 6,981
My Ride: F32 M4, E46 M3/325i
This is how it looked on the old springs, max drop front, 2/3 way rear:












__________________
ac_2007 is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Censor is ON





All times are GMT -5. The time now is 03:14 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
(c) 1999 - 2011 performanceIX Inc - privacy policy - terms of use