•k• Khoalty - Re-evaluation, company status, and the BMW E46.

How this issue gets handled will determine if I continue to do business with them

Originally Posted by Mikedig

How this issue gets handled will determine if I continue to do business with them

According to the DIY on khoalty's website, you likely installed the corners wrong. In order for them to be properly inserted, one must remove the headlight, insert the corner lens, then reinstall the headlight. Please explain how you attempted to install the lenses.

Originally Posted by titans99

I hate to keep this one going, but one of my license plate LEDs is bad. Only two of the six SMDs light up. I sent an email from online and haven't received a response yet. I have also not yet received the supposed apology email explaining what happened for the week where everything seemed to not go right. What's up with that and how do I get a replacement LED for my license plate? Thanks.

Originally Posted by titans99

Two days now and still no response. I'm beginning to wonder about second chances.

I remember seeing this email, I flagged it, we will swap them out for you, but now I can't find the email, I went back pretty far so I don't know if I put it somewhere that it doesn't belong, all these hours are starting to melt my brain I think , but open a live chat if you have a chance so I can get your order info and get the replacement out to you right away

I don't see a live chat option on the website. I can send the email again.

Top right corner of the website I believe. Double checking nao.

Correction: top left, click the green bar that says live chat etc

I don't know what browser you are using, but I don't see a green bar or the live chat option. Oh well, we got it handled by email last night.

Originally Posted by titans99

I don't know what browser you are using, but I don't see a green bar or the live chat option. Oh well, we got it handled by email last night.

You must be blind. It's the same on iOS Safari, IE, Firefox & Chrome. Top left. Green bar. It's there.

20/20 vision. Still don't see it. Thanks for the compliment. Is it on one of the contact pages? I don't see it on the home page. I'm not an idiot and I don't feel like being treated like one. No smartass comments needed.

I ordered a bumper from them over a week ago...sent an email a few times asking for a tracking number, I have received a few responses but no tracking number. Last email when i asked for a tracking number, on nov 29, they simply said seko will be calling me. No idea who or what that is, but they have not called. So, no idea if my bumper has even shipped yet, so its buyer beware at this point with khoalty

Sorry to hear about your misfortune.

Sent from my N860 using Bimmer App

Seko is a really good, small LTL shipping company. Don't worry. Your bumper is in good hands.

Originally Posted by bikeaddict

I ordered a bumper from them over a week ago...sent an email a few times asking for a tracking number, I have received a few responses but no tracking number. Last email when i asked for a tracking number, on nov 29, they simply said seko will be calling me. No idea who or what that is, but they have not called. So, no idea if my bumper has even shipped yet, so its buyer beware at this point with khoalty

I remember talking with you but I can't remember your order number off hand, SEKO delivers to your door, so they will call you to schedule a time to drop it off, instead of having a few missed deliveries.

I feel as though if we've told you they will be calling oyu, you have received a tracking number, what's your order number and I'll get it to you, or open a live chat - i'll be on until about 5pm CST

After browsing their site, I won't order anything from them due to their false advertising schemes.

I figured I would write a positive response for Khoalty here since all I seem to find are negative. Ordered clear bumper reflectors for my coupe, they came on time, got tracking number the day after I ordered. One of the reflectors was broken/chipped up on the corner and top ridge. I emailed customer service, or an email address I found on the website and received an email the next day. After a few days, a new one was on the way. I was having my doubts about the quality of Khoalty's products, but they took care of it in the end. So thumbs up to Khoalty.

My biggest complaint is the shipping prices... They are way too much for small items.

Still looking for the e46 m3 race lip to come in stock? ??????

Sent from my SCH-I500 using Bimmer App

I'm hoping to write a positive review as well but getting a tracking number is proving to be difficult.. And only thing said in email is seko will call me... No tracking number

Have not ordered from khoalty (yet...few things on the list in the spring). But I appreciate the dedication to the community and excellent prices.

You mentioned that a few of your people have recently suffered some personal hardship; the best to you and everyone at khoalty thorough this holiday season :-)

Originally Posted by titans99

Seko is a really good, small LTL shipping company. Don't worry. Your bumper is in good hands.

Agreed.

Originally Posted by Dean | KHOALTY, Inc

I remember talking with you but I can't remember your order number off hand, SEKO delivers to your door, so they will call you to schedule a time to drop it off, instead of having a few missed deliveries.

I feel as though if we've told you they will be calling oyu, you have received a tracking number, what's your order number and I'll get it to you, or open a live chat - i'll be on until about 5pm CST

order number is 117726

I do not see the "live chat" option on my work computer. However, I do see it on my home computer. Both using google chrome. It sounds like this may be a common theme? Dean - I'd have whoever does your web development look into this asap.