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General E46 Forum
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Old 12-11-2012, 11:08 PM   #1
TFR330
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DPE situation.....HELP me!!!!

Sf

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Old 12-11-2012, 11:56 PM   #2
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You might try contacting one of the three owners of DPE Wheels, Jojo Cagungun. Here is his facebook acct -> http://www.facebook.com/jojax

You should layout the chronological timeline in summary and back it up with as much detail as possible so that he can fully appreciate your frustration/situation. The community can't solve the problem for you, that is up to DPE, but hopefully this helps.
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Old 12-12-2012, 12:09 AM   #3
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Quote:
Originally Posted by TFR330 View Post
I just need to cancel this order and get my refund back.....I just want this whole thing to be over with. Can someone help me or give me some advice on what I should do to get my refund back????
Have you tried calling your debit card company (bank) to see if they can help with getting you a credit? Did you receive any confirmation at all of the arrangement (mail or email)? That would help you state your case to your bank.

For situations like this, I always use a credit card because if something goes wrong, you can always ask the credit card company to perform a charge-back to the vendor since they didn't fulfill their end of the bargain.
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Old 12-12-2012, 12:18 AM   #4
TFR330
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St

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Old 12-12-2012, 12:35 AM   #5
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I think it's pretty obvious they don't want to give you the money back. Plus you can't possible know who is or is not telling the truth especially since they won't talk to you. I would get your bank involved; don't know if Visa/MasterCard gives you any rights but I would definitely check it out.
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Old 12-12-2012, 12:52 AM   #6
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Were you ever actually charged for the deposit? In the case of debit cards they are (usually) underwritten by visa/mastercard. Visa or Mastercard provide the insurance against fraud on the card on your behalf through the bank (they make it up on federally regulated service fees). The bank purchases the transaction service from the card company. You contact the bank, the bank turns it over to their internal fraud division, they research whether or not the fraud case is ligitmate, and they in turn work with the card company to insure the claim. The problem you may have with this is that there is a time limit to submit your claim, usually 30 days.

If the bank won't work with you because too much time has lapsed you might be stuck picking up the wheels and appealing to DPE to make things right through the vendor.
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