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Old 07-18-2013, 08:42 AM   #1
Boomdog
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Join Date: May 2010
Location: Australia
Posts: 190
My Ride: BMW 323i 1999 Sedan
Ripped off?

Hi all,

I have a 323i 4 door sedan 99. Had it for about 3-4 years now. A while back it started getting a rattling sound when idling and when I took to the local garage that do my service they said it was the drive belt tensioner (2 of them) and belts.

They charged me $690 for the replacement. After having originally quoted me around $400 for it. I just said do it as it needed to be done and really I just want to sell this car now anyway as it is getting old and I want it working properly before I sell it.

But, was I ripped off. I look at Pelican Parts pricing and I can't see anything that justifies this expense.

They just gave me the receipt from the Eftpos machine too, really I should get an itemized list of what they did. They said they used Continental parts...hmm.

I just want the car running nice, and yea ok I'm not a grease monkey, but it's not an easy job.
I can see it would be a bitch to get in there and replace the belts and pulleys.

So any advice would be nice...was I ripped off on this service.

cheers
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Old 07-18-2013, 12:14 PM   #2
CharlzO
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Join Date: Feb 2012
Location: Upstate NY
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It's actually not that hard to DIY. It takes a little time, more so if you have an automatic, but you basically paid labor and dealership rates. That's why it's advisable to DIY whenever possible. You could've done your whole cooling system along with the tensioner and belts, and still gone out to dinner afterwards. The definition of ripped off, is subjective. Was it expensive? Very. Was it what any other dealership would've charged? Probably. But you weigh the options of "do I do it myself for cheaper, or is it worth it to me to pay extra to have someone else do it instead". If you aren't comfortable doing it yourself, then you can't really say you got ripped off if you choose to have someone else do it. That said, I would've at least tried to find an indy shop that probably would've only charged you half of what you paid. but you do have the ability to list it as a selling point in your For Sale ad I guess -Tensioner and belts replaced by dealership.
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Old 07-18-2013, 12:23 PM   #3
Rajvosa
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would be handy to know what they charged you for labour on its own.

its not a very hard DIY i think, but of course if you cant do it on your own, then you gotta pay someone. try to get itemised receipt so you can see what they charged for parts and labour on their own
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Old 07-18-2013, 04:58 PM   #4
TurnersInOz
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You paid a lot more than you could have, there is no doubt.
This is an easy DIY, if you are inclined and prepared. For a shop that most certainly should be capable of doing this, it's a job that should take an hour to complete.
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Old 07-18-2013, 06:40 PM   #5
Mitch E46
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Pelican parts and in general, US sourced parts are going to be cheaper than Aus sourced parts. That's just how it is. I've got an indie mechanic who lets me supply parts, so it helps when I know what needs replacing.
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Old 07-18-2013, 07:39 PM   #6
spacemaster
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Those parts are cheap and can source from Clickable. Labour for replacing those are 2 hours max.
As above, would be good if itemize and you can see their ripoff item.
Best should check it here for DIY before sending to mechanic.
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Old 07-18-2013, 08:48 PM   #7
Davconelectric
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If they only changed the tensioners and belts then yes you got over charged.
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Old 07-18-2013, 09:07 PM   #8
LSM3
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Ripped off?

The only question i really have is the justification they gave regarding the price increase from $400 to $690. What was that due to?


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Old 07-18-2013, 09:13 PM   #9
CharlzO
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My guess is they said "hmm...I bet this guy doesn't know how much it's gonna take, let's just up it and see if he opens the wallet farther". If he's an auto, they probably just tacked on extra labor charges for their time, but man, if simply taking the fan off is a $290 bump in labor, for what really only adds what, 5 minutes to the job with the proper tools? eesh.

Yeah, an itemized list would be gobs more helpful to see where you were getting bent over...
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Old 07-19-2013, 07:22 PM   #10
Sherweeeny
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Ah man you probably didn't get super ripped off. Anyone else would've charged similar
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Old 07-20-2013, 09:07 AM   #11
KOpower
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Quote:
Originally Posted by Sherweeeny View Post
Ah man you probably didn't get super ripped off. Anyone else would've charged similar
I agree - Take a trip to bmw dealership for example
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Old 07-21-2013, 06:30 AM   #12
Boomdog
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Thanks for the responses, I'm going to ask him for an itemized receipt on Monday and check with a BMW dealer to see how much the parts are there. I check on an Aussie parts online for Continental parts and I couldn't see anything that justified that expense.
Anyway it's time to sell this car now.
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