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Buyer/Seller Feedback Forum
Post your positive or negative feedback about transactions with members here.

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Old 07-18-2014, 02:43 PM   #1
BadBlau325Ci
Registered User
 
Join Date: Apr 2012
Location: Renton, WA
Posts: 20
My Ride: 2002 325Ci
Khoalty sucks.

Hello everyone,

I know I'm not a terribly active member here, but thought I'd share my two cents anyway.

I first heard about Khoalty on this board, was looking for stealth (Chrome/orange) bulbs for my car, and ended up ordering front turn signal housings/corners and sidemarker lights, in addition to an air filter in order to get free shipping.

The air filter fits, that's fine. The bulbs all fit and work, they're fine. The corners I received were for a sedan, and the sidemarkers, I'm not sure what they're for. Khoalty said I ordered the wrong corner lights (for sedan, I own a coupe), and they may be correct, but my order history clearly shows that I ordered sidemarker lights for a 99-03 non-m3 coupe, and what i received is incorrect.

They have no customer service phone number, are very slow to respond to emails, and have been very unhelpful. When I reported the problems with the order, they said they could exchange the items. Since I already received the wrong stuff once, I described what I have and asked for options to replace. 29 hours later, they respond with "you can return or exchange the items." They refused to answer any questions and left me with two options:
1.)exchange the items for whatever mercilessly wrong crap they want to send me the next time, or
2.)return the items on my own dime and be subject to their 20% restocking fee.

Their customer service is atrocious (looking at you, "Kevin"), and the products are garbage. I wouldn't put these light housings on a lawnmower or a child's power wheel, let alone a BMW. The sidemarkers are equally cheap-looking crap.

Try a competitor, these guys aren't worth your time.

Also, note that they have an "F" rating though the Better Business Bureau. This is because they have failed to respond at all to two different customer complaints. No reputable company that cares about repeat business would be so negligent with a public-facing rating like that. All they have to do to keep an A is respond and explain their side, and they're too lazy to even do that. If only I had looked this information up before ordering.

Last edited by BadBlau325Ci; 07-18-2014 at 02:45 PM.
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