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Old 12-18-2015, 12:29 PM   #1
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Adobe Illustrator graphic question

For some reason when opening an .eps file with Illustrator (CS5) it opens Illustrator but nothing is there. There are no messages it just does not open the file. We have tried creating a new eps file and opening that and the same thing happens. The eps files do not open in Photoshop and acrobat so I don't think they are corrupt. This happens with all eps files not just a few in particular. The only change that was made to the system is that we loaded a new printer and drivers - Xerox ColorQube 8570DN. I don't see how that would affect it. This is a windows 7 machine. We have already tried reinstalling Illustrator.
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Old 12-20-2015, 06:01 AM   #2
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Place the damaged Illustrator file in a new Illustrator file due to short guide below >

In Illustrator, choose File > New.
Select the appropriate size and color mode, and then click OK.
Choose File > Place.
In the Place dialog box, choose All Formats from the Files of Type pop-up menu (Windows) or choose All Documents from the Show pop-up menu (Mac OS), choose the damaged file, and then click Place.
Name and save the file.

As alternative ways for handling, your issue drop in… Recovery Toolbox for Illustrator – software developed for restoring corrupted .ai files of all version Adobe Illustrator_nr_
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Old 12-20-2015, 02:12 PM   #3
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Not sure how to fix it but I found some info on the web.

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