E46 BMW Social Directory E46 FAQ 3-Series Discussion Forums BMW Photo Gallery BMW 3-Series Technical Information E46 Fanatics - The Ultimate BMW Resource BMW Vendors General E46 Forum The Tire Rack's Tire Wheel Forum Forced Induction Forum The Off-Topic The E46 BMW Showroom For Sale, For Trade or Wanting to Buy

Welcome to the E46Fanatics forums. E46Fanatics is the premiere website for BMW 3 series owners around the world with interactive forums, a geographical enthusiast directory, photo galleries, and technical information for BMW enthusiasts.

You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today!

If you have any problems with the registration process or your account login, please contact contact us.

Go Back   E46Fanatics > Tuning & Tech > Bavarian Soundwerks' Mobile Electronics Forum

Bavarian Soundwerks' Mobile Electronics Forum
Have all your A/V and electronics questions answered here. Ipods, A/V, Radar Detectors Oh My!
Sponsored by Bavarian Soundwerks

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
Old 04-29-2009, 05:00 PM   #1
chris98891
Registered User
 
Join Date: Mar 2007
Location: greenville, sc
Posts: 1,721
My Ride: '01 325i
Send a message via AIM to chris98891
For anybody on the fence re the V1

definitely dont let their customer service hold you back. i got my unit a couple months ago to replace my rx65 (speaking of which, reception is no better, you just get the arrows), and i couldn't get it to switch modes.

i figured it was something i was doing wrong so today i finally decided to read up on it, and it says it may be caused by a faulty power cord. well i switch around all my cords, no help. switch cards, no help. call around 3:30, phone picked up by a PERSON within 2 rings. shes knows exactly what shes talking about and helps me troubleshoot.

she finds out there is something wrong with the unit, double checks with a technician, and tells me to ship it out asap, she has a file set up under my name (no rma, personalized enough to use a name) and address. she also said don't worry about shipping, for me just to call after they get it and they'll refund whatever the shipping cost is to my card. they'll also fix it the day they get it and have it shipped out by the time ups gets there.

now THAT is customer service.

i shall add them to my list of great CS:
BSW
Bimmerworld
Valentine Reasearch
Elemental Designs
Sony
Tischer/getbmwparts

no other sponsors have been worth mentioning in my cases
__________________
-Chris





Last edited by chris98891; 04-29-2009 at 05:03 PM.
chris98891 is offline   Reply With Quote
Ads by Google

Guests, get your FREE E46Fanatics.com membership to remove this ad.
Old 04-29-2009, 05:02 PM   #2
JJR4884
Registered User
 
Join Date: Oct 2006
Location: Nowhere
Posts: 18,236
My Ride: BMW
not even bimmian???

__________________
JJR4884 is offline   Reply With Quote
Old 04-29-2009, 05:03 PM   #3
chris98891
Registered User
 
Join Date: Mar 2007
Location: greenville, sc
Posts: 1,721
My Ride: '01 325i
Send a message via AIM to chris98891
Quote:
Originally Posted by JJR4884 View Post
not even bimmian???

as far as customer service? luckily, never got to deal with them. haha
__________________
-Chris




chris98891 is offline   Reply With Quote
Old 04-29-2009, 05:18 PM   #4
sna77
OEM ///Member
 
sna77's Avatar
 
Join Date: Jan 2005
Location: MA
Posts: 7,704
My Ride: BMW
good customer service with Sony? Not their computer department...
sna77 is offline   Reply With Quote
Old 04-29-2009, 05:21 PM   #5
hoonpv
Registered User
 
Join Date: Aug 2008
Location: Sydney
Posts: 306
My Ride: Ford Falcon
I've been using the V1 for about 3 years now, and when I called them up about a year ago to check up on the hardware update, I even got to spoke with mr. Valentine
__________________
my name is James and I like to have fun!
hoonpv is offline   Reply With Quote
Old 04-29-2009, 05:22 PM   #6
hoonpv
Registered User
 
Join Date: Aug 2008
Location: Sydney
Posts: 306
My Ride: Ford Falcon
Quote:
Originally Posted by sna77 View Post
good customer service with Sony? Not their computer department...
Word.

Computer departments suck in general, but I've had good experience with Samsung.

The worst computer department I've had to deal with was with Toshiba.
__________________
my name is James and I like to have fun!
hoonpv is offline   Reply With Quote
Old 04-29-2009, 05:31 PM   #7
chris98891
Registered User
 
Join Date: Mar 2007
Location: greenville, sc
Posts: 1,721
My Ride: '01 325i
Send a message via AIM to chris98891
ive worked with their tv department, havent worked with their computer department. with tvs, somebody picked up within 5 mins and stayed with me throughout the whole thing. still on the fence about getting the warranty though, its surprisingly cheap in comparison to the tv
__________________
-Chris




chris98891 is offline   Reply With Quote
Old 04-29-2009, 05:34 PM   #8
sna77
OEM ///Member
 
sna77's Avatar
 
Join Date: Jan 2005
Location: MA
Posts: 7,704
My Ride: BMW
Quote:
Originally Posted by hoonpv View Post
Word.

Computer departments suck in general, but I've had good experience with Samsung.

The worst computer department I've had to deal with was with Toshiba.
I'd amend that to say "consumer" computer departments suck.. The business level support for Dell etc is fantastic. You basically pay more up front to speak with competent people.
sna77 is offline   Reply With Quote
Old 05-01-2009, 04:37 PM   #9
chris98891
Registered User
 
Join Date: Mar 2007
Location: greenville, sc
Posts: 1,721
My Ride: '01 325i
Send a message via AIM to chris98891
bahaha, they got it today, i called to check the status of it not 10 mins ago, and she informs me "lets see, it looks like its already on the way, they got it, replaced all the computer guts entirely, and shipped it out 2 day air. should be there on tuesday." so i asked her about what i needed to file for refunding shipping, and she said "oh don't worry about it, we already refunded it to your card."

seriously. some sponsors need to take lessons from these guys.
__________________
-Chris




chris98891 is offline   Reply With Quote
Old 05-01-2009, 05:58 PM   #10
sna77
OEM ///Member
 
sna77's Avatar
 
Join Date: Jan 2005
Location: MA
Posts: 7,704
My Ride: BMW
Quote:
Originally Posted by chris98891 View Post
bahaha, they got it today, i called to check the status of it not 10 mins ago, and she informs me "lets see, it looks like its already on the way, they got it, replaced all the computer guts entirely, and shipped it out 2 day air. should be there on tuesday." so i asked her about what i needed to file for refunding shipping, and she said "oh don't worry about it, we already refunded it to your card."

seriously. some sponsors need to take lessons from these guys.
you mean in selling quality products? haaa

but yes, for sure... I'd like all the shipping charges back from sending POS IceLink / Dice's back for service over and over and over again throughout the years...
sna77 is offline   Reply With Quote
Old 05-10-2009, 10:52 PM   #11
KtecR
Registered User
 
Join Date: Feb 2003
Location: Houston
Posts: 502
My Ride: ZHP, S2K, 4Runner
Send a message via AIM to KtecR
Hey, just wondering for you V1 owners: do you all reccomend leaving them in your car at all times (even if they're hardwired and tucked away)? I had a friend's get jacked from his E36 M3 but it was right in the middle of his windshield.
__________________

2008 S2000: Chicane Silver/Red; 6 spd
2007 KLR 650
2004 330i ZHP: AW/Gray Leather; 6spd
1996 4Runner SR5: White/Tan
1980 CB400T

Sold:
2000 328Ci: TiAg/Black Leather; 5spd
2004 M3: TiAg/Black Leather; SMG
1995 318i: Arctic Gray/Gray Leather; 5spd
1986 325es: Red/Black Cloth; 5spd
KtecR is offline   Reply With Quote
Old 05-10-2009, 10:55 PM   #12
xJustin
Registered User
 
Join Date: Oct 2007
Location: killa cali
Posts: 3,533
My Ride: '04 330ci
Send a message via AIM to xJustin
I have a valentine and i got a ticket, will they really pay for my ticket?
__________________

xJustin is offline   Reply With Quote
Old 05-10-2009, 10:58 PM   #13
chris98891
Registered User
 
Join Date: Mar 2007
Location: greenville, sc
Posts: 1,721
My Ride: '01 325i
Send a message via AIM to chris98891
Quote:
Originally Posted by sna77 View Post
you mean in selling quality products? haaa

but yes, for sure... I'd like all the shipping charges back from sending POS IceLink / Dice's back for service over and over and over again throughout the years...
or better support for their products. it took a year for the sponsor i got my LED tails from to finally step up and agree to MY IDEA that i gave them a YEAR ago. and they made me live with the problem for a year until i called and b!tched. (the idea to leave a deposit on a set of tails they send out because they are such a PITA to uninstall, install old, uninstall old, install new with about a week of shipping each way to california. even then, they didn't refund me my deposit for a month, and apparently weren't planning on it till i called and asked them about it and couldn't cover their ass with "we're still bench testing them".

if you can't tell, it still pisses me off thinking about it. they don't even hold a candle to tischer, who fixed UPS's mistake within an HOUR. and bimmerworld who OVERNIGHTED a set of upgraded rotors because they initially sent the wrong side. and they did it with no b!tching, no complaining, only worrying about the customer.

Quote:
Originally Posted by KtecR View Post
Hey, just wondering for you V1 owners: do you all reccomend leaving them in your car at all times (even if they're hardwired and tucked away)? I had a friend's get jacked from his E36 M3 but it was right in the middle of his windshield.
i leave mine in unless its hot out (black on black) but its so high on the windshield that most people wouldn't notice it unless looking for it.

Quote:
Originally Posted by xJustin View Post
I have a valentine and i got a ticket, will they really pay for my ticket?
im sure they will since they advertise it so much. i think it involves you faxing or mailing them a copy of the ticket or something. definitely try calling though, they're very helpful
__________________
-Chris





Last edited by chris98891; 05-10-2009 at 11:04 PM.
chris98891 is offline   Reply With Quote
Old 05-10-2009, 10:59 PM   #14
SteelGray3
Registered User
 
Join Date: Aug 2008
Location: Boulder, Colorado
Posts: 1,943
My Ride: 2003 slicktop LSB M3
That is K40 not Valentine
__________________
SteelGray3 is offline   Reply With Quote
Old 05-10-2009, 10:59 PM   #15
xJustin
Registered User
 
Join Date: Oct 2007
Location: killa cali
Posts: 3,533
My Ride: '04 330ci
Send a message via AIM to xJustin
Quote:
Originally Posted by chris98891 View Post
i leave mine in unless its hot out (black on black) but its so high on the windshield that most people wouldn't notice it unless looking for it.



im sure they will since they advertise it so much. i think it involves you faxing or mailing them a copy of the ticket or something. definitely try calling though, they're very helpful
Thanks man.
__________________

xJustin is offline   Reply With Quote
Old 05-10-2009, 11:05 PM   #16
chris98891
Registered User
 
Join Date: Mar 2007
Location: greenville, sc
Posts: 1,721
My Ride: '01 325i
Send a message via AIM to chris98891
is it? i thought i read it in one of the magazines ads. could be wrong though
__________________
-Chris




chris98891 is offline   Reply With Quote
Old 05-10-2009, 11:11 PM   #17
KtecR
Registered User
 
Join Date: Feb 2003
Location: Houston
Posts: 502
My Ride: ZHP, S2K, 4Runner
Send a message via AIM to KtecR
Quote:
Originally Posted by chris98891 View Post


i leave mine in unless its hot out (black on black) but its so high on the windshield that most people wouldn't notice it unless looking for it.
Why is it bad if its hot outside?
__________________

2008 S2000: Chicane Silver/Red; 6 spd
2007 KLR 650
2004 330i ZHP: AW/Gray Leather; 6spd
1996 4Runner SR5: White/Tan
1980 CB400T

Sold:
2000 328Ci: TiAg/Black Leather; 5spd
2004 M3: TiAg/Black Leather; SMG
1995 318i: Arctic Gray/Gray Leather; 5spd
1986 325es: Red/Black Cloth; 5spd
KtecR is offline   Reply With Quote
Old 05-10-2009, 11:14 PM   #18
chris98891
Registered User
 
Join Date: Mar 2007
Location: greenville, sc
Posts: 1,721
My Ride: '01 325i
Send a message via AIM to chris98891
Quote:
Originally Posted by KtecR View Post
Why is it bad if its hot outside?
my mentality is it can't be good for it. also, once the V1 gets too hot, it shuts itself down to prevent damage, so i don't want it to be DOA until i can cool it down again. i feel like the heat could just eventually reduce the lifetime of it, with it being in a metal case and all. that thing gets untouchable in heat.
__________________
-Chris




chris98891 is offline   Reply With Quote
Old 05-10-2009, 11:37 PM   #19
KtecR
Registered User
 
Join Date: Feb 2003
Location: Houston
Posts: 502
My Ride: ZHP, S2K, 4Runner
Send a message via AIM to KtecR
ah ok good call, i'll have to keep that in mind this summer!
__________________

2008 S2000: Chicane Silver/Red; 6 spd
2007 KLR 650
2004 330i ZHP: AW/Gray Leather; 6spd
1996 4Runner SR5: White/Tan
1980 CB400T

Sold:
2000 328Ci: TiAg/Black Leather; 5spd
2004 M3: TiAg/Black Leather; SMG
1995 318i: Arctic Gray/Gray Leather; 5spd
1986 325es: Red/Black Cloth; 5spd
KtecR is offline   Reply With Quote
Old 05-11-2009, 08:48 AM   #20
BmwAudio32
Registered User
 
Join Date: Dec 2007
Location: Columbia, SC
Posts: 657
My Ride: 2004 Imola 330i ZHP
Im pretty sure its able to withstand the heat just fine, as i've had mine in the windsheild of my ZHP all summer last year in SC, where the temperatures reached high 90's, low 100's daily. The car probably reached 130 degrees in the interior and I never once had my Valentine One shut itself down or fail to turn on.
BmwAudio32 is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Censor is ON





All times are GMT -5. The time now is 04:46 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
(c) 1999 - 2011 performanceIX Inc - privacy policy - terms of use