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Old 12-09-2016, 01:37 PM   #1
evanr614
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Received a brand new axle from FCP Euro that is rusted out of the box...

So I replaced both of my rear axles. I originally ordered autozone remans and basically after looking at them decided they were junk and I wasn't going to install them.

I then ordered two OEM GKN axles from FCP, when I pulled them out of the box one was rusted/peeling and the boots look like they were somewhat discolored. Clearly these were not stored properly or something. I contacted FCP and of course they offered to send a replacement, but after over a week of downtime from deciding not to use the autozone axles, and waiting for the axles from FCP I am not willing to wait for another replacement. I installed the axles anyways...I admit this may seem somewhat stubborn but i'm tired of playing with the car now that it's cold and snowy outside.

My question is what do you guys think I deserve as compensation if any? They offered a $15 dollar site credit but i'm not sure how to feel about it. I love FCP and they are usually great to deal with, so this is not to bash them at all I'm just slightly disappointed. I'm just looking for some outside opinions on the matter!



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Old 12-09-2016, 01:42 PM   #2
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Probably the axles are made in India or Asia???

Not sure you really "deserve" any compensation. The parts are already lifetime guaranteed by FCPEuro anyway. Ideally you do not want them to fail, because your labor and down time is not covered, but a little rust and paint flaking is not going to be the downfall of this part, the rubber boots and internals are what are more important.

Suggest you take the site credit and move on.

Good luck, you made a better choice going with the GKN axles over the really crappy Asian axles from the parts store anyway.
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Old 12-09-2016, 01:42 PM   #3
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Are those the "new" GKN axles from FCP? They look like they've been installed on a car before. Maybe they accidentally sent you axles someone returned? It's a pretty ridiculous accident, but I'm sure it's possible.
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Old 12-09-2016, 01:47 PM   #4
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Originally Posted by jfoj View Post
Probably the axles are made in India or Asia???



Not sure you really "deserve" any compensation. The parts are already lifetime guaranteed by FCPEuro anyway. Ideally you do not want them to fail, because your labor and down time is not covered, but a little rust and paint flaking is not going to be the downfall of this part, the rubber boots and internals are what are more important.



Suggest you take the site credit and move on.



Good luck, you made a better choice going with the GKN axles over the really crappy Asian axles from the parts store anyway.

Well they are remanufactured by Cardone in Texas. They didn't have a flange on the diff end and the CV joint literally fell apart just from handling it lol. When I spend 300 dollars on a couple of parts i just like things to at least look new, but you're right, functionality is all still there assuming the boots last. The boots didn't look that bad, just slightly discolored compared to the autozone boots which were clearly new.

Quote:
Originally Posted by lingon300k View Post
Are those the "new" GKN axles from FCP? They look like they've been installed on a car before. Maybe they accidentally sent you axles someone returned? It's a pretty ridiculous accident, but I'm sure it's possible.

They are "New". I doubt they were installed honestly, FCP said they don't stock them and had to get them direct from GKN. Other than the two pictures I posted they looked brand new. The fact that it's rusted tells me they've been sitting with no moisture protection for a while...good thing they are covered under lifetime replacement...I guess i'll take the credit and move on with my life haha
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Old 12-09-2016, 01:50 PM   #5
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Originally Posted by evanr614 View Post
They are "New". I doubt they were installed honestly, FCP said they don't stock them and had to get them direct from GKN. Other than the two pictures I posted they looked brand new. The fact that it's rusted tells me they've been sitting with no moisture protection for a while...good thing they are covered under lifetime replacement...I guess i'll take the credit and move on with my life haha
I'm probably just judging the picture incorrectly. The boot does look brand new.

The photo I saw of FCP's warehouse looked pretty much like the inside of a Best Buy. It seemed to be climate controlled and nicely organized. Did the metal have an oily coating at all?
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Old 12-09-2016, 01:52 PM   #6
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Well they are remanufactured by Cardone in Texas. They didn't have a flange on the diff end and the CV joint literally fell apart just from handling it lol. When I spend 300 dollars on a couple of parts i just like things to at least look new, but you're right, functionality is all still there assuming the boots last. The boots didn't look that bad, just slightly discolored compared to the autozone boots which were clearly new.
So help me understand here about the GKN axles, you say they are "remanufactured" by Cardone but then you indicated they are new when replying to lingon.

So I have not spent a lot of time focused on GKN axles, but I thought these were supposed to be "new" production axles, but are they just a re-manufacturer??
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Old 12-09-2016, 01:53 PM   #7
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Received a brand new axle from FCP Euro that is rusted out of the box...

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So help me understand here about the GKN axles, you say they are "remanufactured" by Cardone but then you indicated they are new when replying to lingon.



So I have not spent a lot of time focused on GKN axles, but I thought these were supposed to be "new" production axles, but are they just a re-manufacturer??

Sorry for the confusion, the autozone axles are remans from Cardone. I'll post up some pictures of the autozone ones when i get home. I got them for a steal, 20% off plus a $20 dollar gift card. put both axles at about $110 after the core returns.
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Old 12-09-2016, 01:54 PM   #8
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I'm probably just judging the picture incorrectly. The boot does look brand new.



The photo I saw of FCP's warehouse looked pretty much like the inside of a Best Buy. It seemed to be climate controlled and nicely organized. Did the metal have an oily coating at all?

That's the thing they weren't stored with FCP. They had to order them directly from GKN as they don't stock these regularly. The ends of the axles pictured actually had an oily coating all over them.
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Old 12-09-2016, 02:02 PM   #9
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That's the thing they weren't stored with FCP. They had to order them directly from GKN as they don't stock these regularly. The ends of the axles pictured actually had an oily coating all over them.
Sorry. That was my fault for not reading the text I responded to. Maybe GKN had them in a crappy semi-outdoor warehouse.
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Old 12-09-2016, 02:04 PM   #10
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Sorry. That was my fault for not reading the text I responded to. Maybe GKN had them in a crappy semi-outdoor warehouse.

No problem haha, I appreciate the opinions! On a better note the rear end is SILENT now! Front wheel bearings next, there howling and chirping like crazy.
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Old 04-20-2017, 06:28 PM   #11
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mega bump...

the axles appear to be oozing grease from the bolt holes, flinging grease all over the subframe and as well as onto the muffler. currently in contact with Gareth at FCP to sort this out. (he has been providing amazing customer service.) i should add that even after installing new wheel bearings and new axles I still have a howling coming from the rear end. i was thinking maybe my diff was going bad but not anymore, culprit found? not going to resize the photos so you guys can see what's going on. bummer.......


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Old 04-20-2017, 06:43 PM   #12
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3 things.

1. It is possible that the CV joint was over packed with grease, I have seen this on numerous Reman axles. I have no idea why they screw this up so bad??

2. Make sure the axle did not work itself loose from the differential flange.

3. There should also be a sheet metal cover/cap that goes over the differential flange side of the axle. It almost looks like the stainless outer cover the flange bolts go through. The inside cover only has the flange bolts in it. Make sure if you drop the flange side this cover is installed and not damaged.

My guess is the axle is loose on the flange or there was too much grease in it.
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Old 04-20-2017, 06:50 PM   #13
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Wow, that's the first time I've ever seen E-Torx !!
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Old 04-20-2017, 07:00 PM   #14
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Wow, that's the first time I've ever seen E-Torx !!

confused. you mean E torx for the axle bolts?

Quote:
Originally Posted by jfoj View Post
3 things.



1. It is possible that the CV joint was over packed with grease, I have seen this on numerous Reman axles. I have no idea why they screw this up so bad??



2. Make sure the axle did not work itself loose from the differential flange.



3. There should also be a sheet metal cover/cap that goes over the differential flange side of the axle. It almost looks like the stainless outer cover the flange bolts go through. The inside cover only has the flange bolts in it. Make sure if you drop the flange side this cover is installed and not damaged.



My guess is the axle is loose on the flange or there was too much grease in it.


Remember these are "Brand new" GKN axles. I know of the sheet metal cover you are referring to. The autozone axles I was going to try didn't even have this which is mainly why I returned them. You were supposed to reuse the old one cover, which is a joke. I made sure to start all bolts and have everything aligned when they were installed. I would be shocked if that cover was damaged at all.
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Old 04-20-2017, 07:02 PM   #15
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Wow, that's the first time I've ever seen E-Torx !!
Never had a transmission or starter out apparently.
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Old 04-20-2017, 07:13 PM   #16
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Remember these are "Brand new" GKN axles. I know of the sheet metal cover you are referring to. The autozone axles I was going to try didn't even have this which is mainly why I returned them. You were supposed to reuse the old one cover, which is a joke. I made sure to start all bolts and have everything aligned when they were installed. I would be shocked if that cover was damaged at all.
Make sure the flange blots are still tight. I have seen these loosen up and cause grease to sling. I ran into a car that had a body shop repair that required the axle to be removed, a few years later there was grease slinging, the blots were barely finger tight when I checked them.

Even brand new, I am sure they can possibly over pack the grease in the axles, but they should not run into this.
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Old 04-20-2017, 07:15 PM   #17
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Make sure the flange blots are still tight. I have seen these loosen up and cause grease to sling. I ran into a car that had a body shop repair that required the axle to be removed, a few years later there was grease slinging, the blots were barely finger tight when I checked them.



Even brand new, I am sure they can possibly over pack the grease in the axles, but they should not run into this.


Interesting. I'm without jacks and jack stands now that I've moved but I may be able to get my arm far enough under to check. If i recall there was a loctite like gel in the bolt holes of the new axles. even if they were loose wouldn't the sheet metal cover contain the grease?
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Old 04-20-2017, 07:38 PM   #18
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Interesting. I'm without jacks and jack stands now that I've moved but I may be able to get my arm far enough under to check. If i recall there was a loctite like gel in the bolt holes of the new axles. even if they were loose wouldn't the sheet metal cover contain the grease?
I believe?? that the sheet metal shield may have a ridge that will act like a gasket/seal and if the axle comes loose the grease can and will work its way to the bolt holes and sling out of these?? Not 100% sure, been a while since I was hands on with these axles.
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Old 04-20-2017, 07:52 PM   #19
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I believe?? that the sheet metal shield may have a ridge that will act like a gasket/seal and if the axle comes loose the grease can and will work its way to the bolt holes and sling out of these?? Not 100% sure, been a while since I was hands on with these axles.


Gareth from FCP reached out to GKN regarding my issue so we'll find out soon enough. It is disappointing that I don't have the means to replace the axles myself at this point regardless, and it creating a mess under my car. The grease even made its way to the outside of the rear bumper on my trip to Florida.
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Old 04-20-2017, 07:54 PM   #20
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Looking at the picture again, it appears the grease is leaking around the bolt heads, not the split in the sheet metal shield.

Time for some Rhino ramps, even a 12 point box wrench if you cannot find a E-Torx the proper size and some cans of brake cleaner and scrap cardboard to put under the area to catch the grease/brake cleaner.
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