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General E46 Forum
This is the place to get answers, opinions and everything you need related to your E46 (sedan, coupe, convertible and wagon) BMW!

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Old 07-23-2003, 12:36 PM   #1
Brandonb
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Warrany Work - Do you get a free loaner/rental car??

I was wondering if you guys got free loaner cars when you took your BMW in for warranty work. I had a 97 M3 in Tulsa and I now have a 2001 330ci in Oklahoma City. However, the M3 was purchased at an unofficial BMW/Sports Car dealership and I bought my 330ci off of ebay from New Jersey. Since I didn't purchase either of the cars at the respective dealerships where I had them serviced, they denied me a rental car unless I wanted to pay. I was just wondering if this was the case for everyone else. Do you have to buy the car from the dealer you are getting your car serviced on in order to get a free loaner car? Just wondering.

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Old 07-23-2003, 12:39 PM   #2
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Old 07-23-2003, 12:42 PM   #3
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Not true... its on the dealer

I bring mine to a different dealer than I bought it from because their service is btter and they give me a car everytime I bring it in...
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Old 07-23-2003, 12:50 PM   #4
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yup... damn enterprise rental cars
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Old 07-23-2003, 12:55 PM   #5
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nope.......... call the 800# and setup an appointment...... it should be free.. I bring mine to a different dealership all the time.. and even when I get rental car.... it still turn out to be a BMW rental... hehee..
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Old 07-23-2003, 12:58 PM   #6
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Leng

Quote:
Originally posted by leng
yup... damn enterprise rental cars
Where do you go? Sterling? I hate it they always have Sh!tty rentals.... I got an escort one day... had it for 2 days and boy did I appreciate it when I got my M back. The one chick there teased me that they did it on purpose to make me realize what a great car I have.... Im like... I already appreciate it.... you dont need to help me...lol
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Old 07-23-2003, 01:16 PM   #7
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if you call up 2 weeks in advanced you can get one

and if you tip the serv.adviser. i think the next time you want to bring in your car call him and if he likes you. you don't have two wait the 2 weeks. i did that when i just bought my car. gave the
car adviser 20.00 at christmas 1 month after i got my car . had my 1,250 miles on her was making the appointment so the next time i went in for something he told me to call him up and i did not have to wait. i think it was worth the 20.00. and now very other time i have to go in to the dealer i give him a 10.00 to keep him
happy. and also i tip the supervisior mech. same way. he is so nice to me he puts on my body color side blinker. takes off the yellow one in 15 seconds. he as the right tool to do that.
he also show me how to launch my smgm3 to and told me the bmw comp. regester 1 in 10 launches. and the launch gear in our usa smgm3 are good for 40 launch before clutch will start to go.
i think that was very nice of the supervisior mech. he did not have to do all of that i think. a tip very now and then get prefer treatment at the dealership.
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Old 07-23-2003, 03:30 PM   #8
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Re: if you call up 2 weeks in advanced you can get one

Quote:
Originally posted by bobm3
and if you tip the serv.adviser. i think the next time you want to bring in your car call him and if he likes you. you don't have two wait the 2 weeks. i did that when i just bought my car. gave the
car adviser 20.00 at christmas 1 month after i got my car . had my 1,250 miles on her was making the appointment so the next time i went in for something he told me to call him up and i did not have to wait. i think it was worth the 20.00. and now very other time i have to go in to the dealer i give him a 10.00 to keep him
happy. and also i tip the supervisior mech. same way. he is so nice to me he puts on my body color side blinker. takes off the yellow one in 15 seconds. he as the right tool to do that.
he also show me how to launch my smgm3 to and told me the bmw comp. regester 1 in 10 launches. and the launch gear in our usa smgm3 are good for 40 launch before clutch will start to go.
i think that was very nice of the supervisior mech. he did not have to do all of that i think. a tip very now and then get prefer treatment at the dealership.
bobm3
Wow! If those people are kept happy by a measly $10 or $20 tips from time to time, I guess they work for peanuts. I used to think that the mechanics and the service advisors made good money but I guess not.
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Old 07-23-2003, 03:57 PM   #9
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I dont really think its the amount of money, moreso the principle.
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Old 07-23-2003, 03:59 PM   #10
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Quote:
Originally posted by Tdrag97
nope.......... call the 800# and setup an appointment...... it should be free.. I bring mine to a different dealership all the time.. and even when I get rental car.... it still turn out to be a BMW rental... hehee..

Drag,

What 800 number are you referring to???
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Old 07-23-2003, 03:59 PM   #11
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nope, I get a taxi voucher from/to dealer
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Old 07-23-2003, 04:01 PM   #12
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Made an apointment LAST week at VOB for August 4th... 2.5 week wait. They'll have an Echo ready for me when I get there, can't wait!
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Old 07-23-2003, 05:17 PM   #13
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its dealer dependant. most dealers if you buy from them will give a loaner but only if you buy from them. its usually bmw loaners(325xi's,525i's,etc) by appt. or rentals(chevy malibu) in emergency
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Old 07-23-2003, 05:31 PM   #14
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classic bmw only gives bmw loaner cars to people that bought their bmw's from classic....people like me get a rental car from enterprise...it sux
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Old 07-23-2003, 08:04 PM   #15
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Yup...usually dealerships will not give free loaner cars if you did not purchase the car from them. At least not the one that went to today for some warranty service work. I got there this morning and the service person asked if I bought the car from them, and I said no of course, but since the person I actually set the appt with already scheduled me for a loaner, nothing she could do about it. But next time I go in, no car for me! Not that it really mattered all that much since my loaner car was a beat to hell Ford Taurus with over 70k miles and f-ed up alignment!

I think it its kinda ****ty for sure. You'd think they would give loaners to everyone. From a marketing perspective, maybe the should give loaner cars that are next up the line. I bring in a 3 series and I get to drive a 5 series for a day...

I wonder if not giving loaners to people who did no buy their car there is happening at other dealers/manufacturers. I know this wasn't the case with Infiniti when I brought them in for servicing...

Damn cheap bastards!
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Old 07-23-2003, 08:28 PM   #16
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Quote:
Originally posted by tknmn


I think it its kinda ****ty for sure. You'd think they would give loaners to everyone. From a marketing perspective, maybe the should give loaner cars that are next up the line. I bring in a 3 series and I get to drive a 5 series for a day...
That's a really good idea. The one time I got a loaner from a BMW dealership was when I had my 97 M3 and I had to have some work done to it. After complaining enough, they gave me an E46 loaner. Even though it was a 325 Wagon, it was still cool to try out the newer series bimmers.
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Old 07-23-2003, 08:50 PM   #17
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I see it from this perspective. When I used to take my car to the dealer the first 2 times for a service, they would put me in a crappy enterprise car. I would normally upgrade to a larger vehicle "sports utility- Durango, Jeep...don't ask me why). Anyway, I started to tip my service advisor and next thing I knew, the next time I took my car in for a repair, oil change or whatever, I would have a BMW waiting for me. I've had a 530i for 2 weeks, 330Ci and a 325i. I gather I would have upgraded my enterprise car regardless, so why not build a rapport with the service advisor and look after him.

That's just my 2 cents.
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Old 07-23-2003, 10:17 PM   #18
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What the h@ll???

I have to tip the guy for doing what exactly? It's not like I'm trying to get a table at a completely booked restaurant on a Saturday evening here...Not that I'm against tipping, but what service is this guy/girl actually doing for me? I'd rather tip the person who actually did the work on the car.

In another analogy, do you tip your hair stylist? Most likely, do you tip the front desk person for taking your call, setting up the appointment and taking your payment after your appointment? I'd think not...
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Old 07-23-2003, 10:40 PM   #19
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Hey, if you're happy driving around in a Ford Escort or some economy car as a loaner, then it's ok with me. I for one would always upgrade to a different class car than the basic one that Enterprise would offer me.

In another perspective, why do you pay $ 35k for a fine German automobile when you can get 2 Dodge Neons for the same price? You pay that extra for the luxury and the privilege knowing that your safety would not compromised.

That's just how I feel.
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Old 07-23-2003, 10:48 PM   #20
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Ummm...my point is not that I liked driving that crappy Taurus they gave me, its the fact that they are giving crappy cars like that out for loaners to everyone. Like you said, we pay some decent amount of cash for these cars, so why are we subjected to getting non BMW loaners which do not have the level of safety which you speak of in your reply? Would the guy with the 540i be happy driving in the same Taurus I was driving to work in today?

Just seems odd...but enough...I hope I won't need to get a loaner for a while.

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