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Old 10-02-2013, 11:37 AM   #1
330XIBimmerguy
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Attention: Do not order from fcp euro.

I ordered rotors and brakes for my car and they are all ****ed up from shipping. Rotors are scratched and pads are all dinged up on the edges. Do not order from these clowns. FCPEURO.com can lick my ass.
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Old 10-02-2013, 11:42 AM   #2
GeigerBMW
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Sounds to me like the shipper is at fault. Is FCP willing to replace them?
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Old 10-02-2013, 11:44 AM   #3
qthegenius
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when you say "From Shipping," were the boxes completely mangled? How is what the shipping company did the fault of the sender?
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Old 10-02-2013, 12:01 PM   #4
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and why wouldn't you order for one of the many reputable companies who are sponsors on this forum.
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Old 10-02-2013, 12:03 PM   #5
Zell
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That's the shipper's fault, unless they were packaged incorrectly. Contact the shipping company within 24 hours, and also contact FCP Euro.
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Old 10-02-2013, 12:07 PM   #6
WDE46
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Originally Posted by stevenluczynski View Post
and why wouldn't you order for one of the many reputable companies who are sponsors on this forum.
FCPEuro is a reputable company. They're not a sponsor, but their service is good. I'm getting a package from them today actually.
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Old 10-02-2013, 12:36 PM   #7
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pics please
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Old 10-02-2013, 12:39 PM   #8
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I wonder if these "scratches" are the natural machining marks on the rotor faces lol. same w/ the rotor pad edges... i'd like to see pics as well...
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Old 10-02-2013, 12:52 PM   #9
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I wonder if these "scratches" are the natural machining marks on the rotor faces lol. same w/ the rotor pad edges... i'd like to see pics as well...
Good point, I wonder if it's just the chamfered edges...
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Old 10-02-2013, 01:11 PM   #10
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End of story.
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Old 10-02-2013, 01:11 PM   #11
jfoj
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The OP is in Montana.

Likely the last few miles were pretty rough!

FCP Euro is a decent company, take it up with the shipper and FCP Euro.

Usually the shipping company is responsible for transit damage.

Pictures for the shipping company and FCP Euro will be needed as well.
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Old 10-02-2013, 01:14 PM   #12
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funny post.
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Old 10-02-2013, 01:15 PM   #13
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Attention: Do not order from fcp euro.

You said "they are all ****** up from shipping" ergo, not the companies fault but rather the shipper...


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Old 10-02-2013, 01:15 PM   #14
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You shouldn't DAMN the company until you have exhausted all measures to let them rectify the problem. It could be the shipping companies fault. I worked at UPS for 30 years and did everything from unloading trailers to delivering the packages. Stuff can be handled rough, fall out of moving trucks or get thrown by a pissed off employee. This has NOTHING to do with the company that originally trusted a shipping company to get it to your door. Brake rotors are relatively heavy and can easily shift in a improperly packed or handled box. Do your homework BEFORE you point a finger and yell.
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Old 10-02-2013, 01:23 PM   #15
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Originally Posted by 330XIBimmerguy View Post
I ordered rotors and brakes for my car and they are all ****ed up from shipping. Rotors are scratched and pads are all dinged up on the edges. Do not order from these clowns. FCPEURO.com can lick my ass.
Where to start on this.

First off, its not our intention to ship damaged parts. In fact, we try to do everything possible to make sure that every order is correct and delivered to the customer on time and in tact. However, in the real world there are things that are out of our control which is why we have an excellent history of post sale customer service.

The damage you describe sounds like it could have happened from poor packing/abuse from the shipping courier. These things do happen from time to time and most, if not all, will attest we go above and beyond to make it right.

I'm sure some of you are wondering what happened yesterday that would cause this person to create this thread. I will give you the basic chronological order:

- Customer called our Returns and Q/A department at approximately 4:45PM EST
- Customer cursed and yelled about damaged rotors, Pam (Returns Associate) asked for pictures of the damaged rotors (standard practice)
- Customer refused to send pictures of damaged parts
- We then offered to overnight the replacement parts to the customer today as our shipping cutoff had already occured and UPS picked up for the day
- Customer hungup
- Max Rossi, VP of sales called customer to see what he could do to make the situation right, customer hung up on him
- We received a rather colorful email from the customer (similar language to what you see in this thread).
- We emailed customer back apologizing again and offering to send the replacement parts overnight as well as sending him a pre-paid return label on us

Cory, we have offered every resolution under the sun to correct this matter. The reality is we are still more than happy to send you the replacements you need in addition to sending you a return label for the damaged parts. I apologize once again that you received damaged parts during shipping. I can understand why you are upset, but I can't understand why you are as angry as you are especially considering we've tried countless time to reach out to you in order to address and correct the matter.

Take care.

Last edited by FCPGroton; 10-02-2013 at 01:24 PM.
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Old 10-02-2013, 01:26 PM   #16
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You obviously exhausted all other options before posting here. What did FCP Euro say? The shipper when told about the condition of the items? How about posting a picture of the items and the packing materials. I'll bet that this is your first stop and you didn't give them a shot at making it right.
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Old 10-02-2013, 01:35 PM   #17
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+1 for FCP Euro.

OP, will he is frustrated as he lives in Montana, owns a BMW and has to rely on the shipping companies to get things into the area.

I have been to Montanta, nice play, BUT, it ain't the real world.

Gotta be patient if you live there.
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Old 10-02-2013, 01:39 PM   #18
WDE46
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Quote:
Originally Posted by FCPGroton View Post
Where to start on this.

First off, its not our intention to ship damaged parts. In fact, we try to do everything possible to make sure that every order is correct and delivered to the customer on time and in tact. However, in the real world there are things that are out of our control which is why we have an excellent history of post sale customer service.

The damage you describe sounds like it could have happened from poor packing/abuse from the shipping courier. These things do happen from time to time and most, if not all, will attest we go above and beyond to make it right.

I'm sure some of you are wondering what happened yesterday that would cause this person to create this thread. I will give you the basic chronological order:

- Customer called our Returns and Q/A department at approximately 4:45PM EST
- Customer cursed and yelled about damaged rotors, Pam (Returns Associate) asked for pictures of the damaged rotors (standard practice)
- Customer refused to send pictures of damaged parts
- We then offered to overnight the replacement parts to the customer today as our shipping cutoff had already occured and UPS picked up for the day
- Customer hungup
- Max Rossi, VP of sales called customer to see what he could do to make the situation right, customer hung up on him
- We received a rather colorful email from the customer (similar language to what you see in this thread).
- We emailed customer back apologizing again and offering to send the replacement parts overnight as well as sending him a pre-paid return label on us

Cory, we have offered every resolution under the sun to correct this matter. The reality is we are still more than happy to send you the replacements you need in addition to sending you a return label for the damaged parts. I apologize once again that you received damaged parts during shipping. I can understand why you are upset, but I can't understand why you are as angry as you are especially considering we've tried countless time to reach out to you in order to address and correct the matter.

Take care.
tl;dr OP is a ***.
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Old 10-02-2013, 01:40 PM   #19
Zell
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Quote:
Originally Posted by FCPGroton View Post
- Customer called our Returns and Q/A department at approximately 4:45PM EST
- Customer cursed and yelled about damaged rotors, Pam (Returns Associate) asked for pictures of the damaged rotors (standard practice)
- Customer refused to send pictures of damaged parts
- We then offered to overnight the replacement parts to the customer today as our shipping cutoff had already occured and UPS picked up for the day
- Customer hungup
- Max Rossi, VP of sales called customer to see what he could do to make the situation right, customer hung up on him
- We received a rather colorful email from the customer (similar language to what you see in this thread).
- We emailed customer back apologizing again and offering to send the replacement parts overnight as well as sending him a pre-paid return label on us

Cory, we have offered every resolution under the sun to correct this matter. The reality is we are still more than happy to send you the replacements you need in addition to sending you a return label for the damaged parts. I apologize once again that you received damaged parts during shipping. I can understand why you are upset, but I can't understand why you are as angry as you are especially considering we've tried countless time to reach out to you in order to address and correct the matter.

Take care.
:rofl:

OP sounds like a real ****ing asshole. +50000 points for FCPEuro.

Beat down, customer service style.
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Old 10-02-2013, 01:44 PM   #20
Yewzer B Lewzer
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Attention: Do not order from fcp euro.

Quote:
Originally Posted by FCPGroton View Post
Where to start on this.

First off, its not our intention to ship damaged parts. In fact, we try to do everything possible to make sure that every order is correct and delivered to the customer on time and in tact. However, in the real world there are things that are out of our control which is why we have an excellent history of post sale customer service.

The damage you describe sounds like it could have happened from poor packing/abuse from the shipping courier. These things do happen from time to time and most, if not all, will attest we go above and beyond to make it right.

I'm sure some of you are wondering what happened yesterday that would cause this person to create this thread. I will give you the basic chronological order:

- Customer called our Returns and Q/A department at approximately 4:45PM EST
- Customer cursed and yelled about damaged rotors, Pam (Returns Associate) asked for pictures of the damaged rotors (standard practice)
- Customer refused to send pictures of damaged parts
- We then offered to overnight the replacement parts to the customer today as our shipping cutoff had already occured and UPS picked up for the day
- Customer hungup
- Max Rossi, VP of sales called customer to see what he could do to make the situation right, customer hung up on him
- We received a rather colorful email from the customer (similar language to what you see in this thread).
- We emailed customer back apologizing again and offering to send the replacement parts overnight as well as sending him a pre-paid return label on us

Cory, we have offered every resolution under the sun to correct this matter. The reality is we are still more than happy to send you the replacements you need in addition to sending you a return label for the damaged parts. I apologize once again that you received damaged parts during shipping. I can understand why you are upset, but I can't understand why you are as angry as you are especially considering we've tried countless time to reach out to you in order to address and correct the matter.

Take care.
Who knew this thread would end up in FCPEuro earning an new customer... (me)


:thumbsup:


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Last edited by Yewzer B Lewzer; 10-02-2013 at 01:44 PM.
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