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Old 10-02-2013, 12:53 PM   #21
Mango
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It's obvious when OP uses the language he does that his story would automatically be invalid.
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Old 10-02-2013, 12:54 PM   #22
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Attention: Do not order from fcp euro.

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Originally Posted by Yewzer B Lewzer View Post
Who knew this thread would end up in FCPEuro earning an new customer... (me)


:thumbsup:


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Anyone else wanna order from them just to stick it to the OP? Lol
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Old 10-02-2013, 12:54 PM   #23
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Wow OP sounds like you're the dbag here...


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Old 10-02-2013, 12:56 PM   #24
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Originally Posted by FCPGroton View Post
Where to start on this.

First off, its not our intention to ship damaged parts. In fact, we try to do everything possible to make sure that every order is correct and delivered to the customer on time and in tact. However, in the real world there are things that are out of our control which is why we have an excellent history of post sale customer service.

The damage you describe sounds like it could have happened from poor packing/abuse from the shipping courier. These things do happen from time to time and most, if not all, will attest we go above and beyond to make it right.

I'm sure some of you are wondering what happened yesterday that would cause this person to create this thread. I will give you the basic chronological order:

- Customer called our Returns and Q/A department at approximately 4:45PM EST
- Customer cursed and yelled about damaged rotors, Pam (Returns Associate) asked for pictures of the damaged rotors (standard practice)
- Customer refused to send pictures of damaged parts
- We then offered to overnight the replacement parts to the customer today as our shipping cutoff had already occured and UPS picked up for the day
- Customer hungup
- Max Rossi, VP of sales called customer to see what he could do to make the situation right, customer hung up on him
- We received a rather colorful email from the customer (similar language to what you see in this thread).
- We emailed customer back apologizing again and offering to send the replacement parts overnight as well as sending him a pre-paid return label on us

Cory, we have offered every resolution under the sun to correct this matter. The reality is we are still more than happy to send you the replacements you need in addition to sending you a return label for the damaged parts. I apologize once again that you received damaged parts during shipping. I can understand why you are upset, but I can't understand why you are as angry as you are especially considering we've tried countless time to reach out to you in order to address and correct the matter.

Take care.
Now that's customer service. Bravo. :thumbup:
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Old 10-02-2013, 12:59 PM   #25
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:lmao:
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Old 10-02-2013, 01:01 PM   #26
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Originally Posted by 330XIBimmerguy View Post
I ordered rotors and brakes for my car and they are all ****ed up from shipping. Rotors are scratched and pads are all dinged up on the edges. Do not order from these clowns. FCPEURO.com can lick my ass.
quoting this so OP can't edit it and so jake can take... appropriate measures. :rofl:;):eeps:
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Old 10-02-2013, 01:02 PM   #27
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Cory was probably expecting sympathy by posting this but ended up looking like an ass...
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Old 10-02-2013, 01:03 PM   #28
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+1 for FCP Euro.

OP, will he is frustrated as he lives in Montana, owns a BMW and has to rely on the shipping companies to get things into the area.

I have been to Montanta, nice play, BUT, it ain't the real world.

Gotta be patient if you live there.
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tl;dr OP is a ***.
Quote:
Originally Posted by Zell View Post
:rofl:

OP sounds like a real ****ing asshole. +50000 points for FCPEuro.

Beat down, customer service style.
Quote:
Originally Posted by Yewzer B Lewzer View Post
Who knew this thread would end up in FCPEuro earning an new customer... (me)


:thumbsup:


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It is awesome to see this community back us and support us. Thank you everyone! :clap: :thumbup:

Last edited by FCPGroton; 10-02-2013 at 04:22 PM.
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Old 10-02-2013, 01:10 PM   #29
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I ordered rotors and pads from FCP for my old E46. Everything went right as rain.

OP, however, sounds like an incredible douche.
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Old 10-02-2013, 01:14 PM   #30
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classic - thread of the month right here.

well done FCPGroton
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Old 10-02-2013, 01:28 PM   #31
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FCP, expect a call from me shortly. I need to do a GM trans filter replacement...may have some questions.
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Old 10-02-2013, 01:33 PM   #32
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Op, I believe they tried licking your ass. You should be satisfied.
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Old 10-02-2013, 02:01 PM   #33
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Op, I believe they tried licking your ass. You should be satisfied.
:rofl::lmao::clap:
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Old 10-02-2013, 02:05 PM   #34
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OP really needs to provide pics but i dont think he will.
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Old 10-02-2013, 02:05 PM   #35
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Attention: Do not order from fcp euro.

Not mentioned in thread: OP ordered slotted rotors.

:eeps:


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Old 10-02-2013, 02:10 PM   #36
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I'm sure my Guibo and exhaust gaskets will be delivered this afternoon intact.
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Old 10-02-2013, 02:15 PM   #37
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I'm sure my Guibo and exhaust gaskets will be delivered this afternoon intact.
I'll bet they all come with a bunch of holes poked in them, the bastards.


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Old 10-02-2013, 02:30 PM   #38
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Quote:
Originally Posted by Yewzer B Lewzer View Post
Who knew this thread would end up in FCPEuro earning an new customer... (me)


:thumbsup:


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+1, this!

Excellent display of customer service, FCPEuro.

I'm off to your site to take a look at what you have for my car. :)
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Old 10-02-2013, 02:32 PM   #39
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where's the pix?
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Old 10-02-2013, 03:08 PM   #40
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Quote:
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+1, this!

Excellent display of customer service, FCPEuro.

I'm off to your site to take a look at what you have for my car. :)
If there is something you don't see on the site please feel free to email me directly at gareth@fcpeuro.com. I can usually get a part up pretty quickly. We're also about to revamp the E46/E39 catalog so we'll be adding quite a bit in the next month or so.

Quote:
Originally Posted by Poundingsand View Post
FCP, expect a call from me shortly. I need to do a GM trans filter replacement...may have some questions.
I performed a drain and fill plus filter/gasket change my 528i's transmission a few months back. If you have any questions please feel free to contact me directly either at gareth@fcpeuro.com or at my 877-634-0063 Ext 214. I handle catalog development at the moment and can get tied up but I'll give you a call back as soon as I can.
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