Bavarian Soundwerks customer service....wow...just wow...

I recently ordered replacement speakers for my 02 330i from BSW and there were a few small problems. I quickly followed up with Lee, the shipping manager and Halston and their service was just amazing.

I don't want to go into the details but lets just say there was a small problem with my order--they informed me of it less than 12 hours after I ordered. Then, they fixed the problem and gave me an excellent bonus for the mistake.

I am so glad I ordered from them, I honestly could not be more pleased with their service. Needless to say, when they get the plug and play replacement amp for the HK system out for sale, I will be looking in to it right away.

Holy ****, they gave you a BONUS for their mistake!?

I had to repackage a 40 pound sub and mail it back to fedex, wait 2 weeks until I ask them what was up and then they say they'll ship it. I get back a refurbished one, not even as much as a coupon for trouble (it was a lot of trouble too). It was so discouraging I'm returning the product based on this alone. I don't see how you got it so well and I got such a **** deal.

What was your bonus?

It was a situation where what I ordered and what they had came together to my advantage...and it was not so much a mistake on their part really...I ordered something via phone and it turned out that part of my order was backordered with the manufacturer...they took care of it immediately and to my small advantage...

took me a dozen emails and 1.5 months to get my refund

Originally Posted by theflry

what was your bonus?

+1

Originally Posted by mspeed76

took me a dozen emails and 1.5 months to get my refund

Can you elaborate on this? Most all emails/returns come through either myself or my salesman Zach. If there was an issue with this I would like to nip it in the butt. We very rarely have any issues on this front and I want to make sure if we need to make a change or fix something we do it.

Originally Posted by theflry

Holy ****, they gave you a BONUS for their mistake!?

I had to repackage a 40 pound sub and mail it back to fedex, wait 2 weeks until I ask them what was up and then they say they'll ship it. I get back a refurbished one, not even as much as a coupon for trouble (it was a lot of trouble too). It was so discouraging I'm returning the product based on this alone. I don't see how you got it so well and I got such a **** deal.

What was your bonus?

I apologize for the issues. This was an accident when my shipping department shipped a coupe and you needed a sedan correct? The 'refurbished' replacement I cannot comment on. As I said when we discussed it via email we do not ship refurbs out as replacements. This was NOT normal. Has this situation been ironed out? If not please PM me so we can take care of it.


As a whole we rarely have any customer service issues. I pride myself on getting things handled quickly and properly for the customer. If this does not happen I want customers to let me know so I and BSW can fix it.