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General E46 Forum
This is the place to get answers, opinions and everything you need related to your E46 (sedan, coupe, convertible and wagon) BMW!

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Old 03-15-2007, 10:17 AM   #1
white46
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Thumbs Up I got BMW to pay 100% of repair cost of Subframe ripping out!

I'm from Canada, and not 100% sure it will also applies to US. But since there is more BMW 3 series in US, they should have better service and idea of subframe ripping out.

to mod: please do not move this thread to regional forums. this thread is to give fellow fanatics idea of how to get BMW to cover 100% of repair cost.

Here is step by step chronological procedure of what I did.
Currently, my car is 99 323i with 140000km, warranty is long gone. It has H&R Touring cupkit suspension but BMW never cared about it at all.

March 6, 2007 Tuesday
Took it to Edmonton BMW(local dealer) to check clunking noise coming from rear. This is what they wrote as cause. "Fault found rear subframe mount crack."

March 7, 2007 Wednesday
Took it to local bodyshop and got an estimate. With the estimate, I called BMW Canada regarding the issue, but they didn't know anything about subframe craking and insist Service Manage at dealer to call.

March 8, 2007 Thursday
Went to Edmonton BMW, and met Service Manager. Before trip, I printed out the service bulletin number and bodyshop quote.

Service Code: 41119101
Description: E46 Cracking in rear axle support

Service Code: 41009385
Description: E46 Inspection of rear axle carrier (on customer request)

TIS article # 41 03 03 025 - Fractures on rear-axle support E46

During the meet, I raise the concern about safety and fact that no bodyshop will give warranty because it's structure design problem from factory. DO NOT SCREAM. CONTROL YOUR TEMPER. Service Manager seems like he understood my concerns and told me that he will give a call BMW Canada by next week Tuesday and try to get something for me.

March 12, 2007 Monday
Just little heads up call to Service Manager, and he told me, there is personal from BMW Canada coming on Wednesday, so he will have answer by then. Also, I didn't have to bring my car in.

March 14, 2007 Wednesday
Called Service Manager and he told me BMW Canada will cover 100% of repair cost. They didn't offer me loaner up front, I had to ask for it. This is pretty much what I said. "I know I shouldn't push this, but it will be really superb if I can get loaner during repair." Serivce Manager told me he will get me one.


My car is booked on March 28, 2007 for repair and my god.... it's so much relief now. I really wish everybody who has or will have subframe ripping out, be covered by BMW 100%.

Simon
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Old 03-15-2007, 10:20 AM   #2
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wow move me to canada... i have heard people had to take BMW NA to small claims court to even get their attention...
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Old 03-15-2007, 10:25 AM   #3
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after long search, looks like i'm the only one or first one to get BMW Canada pay for 100% of repair. there is another person "hawk99" from Victoria got BMW Canada to pay 70% of repair. Other than him, I don't know anybody else from Canada.
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Old 03-15-2007, 10:27 AM   #4
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Great post!
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Old 03-15-2007, 10:28 AM   #5
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Do you have any more information on that TIS bulletin (TIS article # 41 03 03 025 - Fractures on rear-axle support E46)??
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Old 03-15-2007, 10:32 AM   #6
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no, I couldn't get any detail info on TIS article and service bulletin.
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Old 03-15-2007, 10:35 AM   #7
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thank you . if they cover your , THEY SHOULD COVER ALL!!!!!!!!!!!!!!!!!!!111

Honestly im greatful you got your repaired,but whats makes your diferent then anyone elses. BMw needs to handle ALL there customers with the same level of respect.

please list the mod to had on your car again for the record
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Old 03-15-2007, 10:39 AM   #8
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My list of mods are in my sig. didn't change anything before I brought my car in.
Oh. I had 16" oem winter rims instead of 19".
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Old 03-15-2007, 11:36 AM   #9
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good job white . My last subframe was covered 100% by insurance i paid 0 but i didn't get a loaner oh well i drove my other car.
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Old 03-15-2007, 11:50 AM   #10
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Good thing is that you've set a precedent.
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Old 03-15-2007, 12:17 PM   #11
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mine was 100% at 39,000 miles..happend just in time cause i didnt have extended warranty and im in NY but no loaner
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Old 03-15-2007, 01:18 PM   #12
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Nice... good to hear.

Im just hoping mine doesnt rip to begin with

great post
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Old 03-15-2007, 06:46 PM   #13
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Originally Posted by white46 View Post
I'm from Canada, and not 100% sure it will also applies to US. But since there is more BMW 3 series in US, they should have better service and idea of subframe ripping out.

to mod: please do not move this thread to regional forums. this thread is to give fellow fanatics idea of how to get BMW to cover 100% of repair cost.

Here is step by step chronological procedure of what I did.
Currently, my car is 99 323i with 140000km, warranty is long gone. It has H&R Touring cupkit suspension but BMW never cared about it at all.

March 6, 2007 Tuesday
Took it to Edmonton BMW(local dealer) to check clunking noise coming from rear. This is what they wrote as cause. "Fault found rear subframe mount crack."

March 7, 2007 Wednesday
Took it to local bodyshop and got an estimate. With the estimate, I called BMW Canada regarding the issue, but they didn't know anything about subframe craking and insist Service Manage at dealer to call.

March 8, 2007 Thursday
Went to Edmonton BMW, and met Service Manager. Before trip, I printed out the service bulletin number and bodyshop quote.

Service Code: 41119101
Description: E46 Cracking in rear axle support

Service Code: 41009385
Description: E46 Inspection of rear axle carrier (on customer request)

TIS article # 41 03 03 025 - Fractures on rear-axle support E46

During the meet, I raise the concern about safety and fact that no bodyshop will give warranty because it's structure design problem from factory. DO NOT SCREAM. CONTROL YOUR TEMPER. Service Manager seems like he understood my concerns and told me that he will give a call BMW Canada by next week Tuesday and try to get something for me.

March 12, 2007 Monday
Just little heads up call to Service Manager, and he told me, there is personal from BMW Canada coming on Wednesday, so he will have answer by then. Also, I didn't have to bring my car in.

March 14, 2007 Wednesday
Called Service Manager and he told me BMW Canada will cover 100% of repair cost. They didn't offer me loaner up front, I had to ask for it. This is pretty much what I said. "I know I shouldn't push this, but it will be really superb if I can get loaner during repair." Serivce Manager told me he will get me one.


My car is booked on March 28, 2007 for repair and my god.... it's so much relief now. I really wish everybody who has or will have subframe ripping out, be covered by BMW 100%.

Simon
great job White!!! Congrats!
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Old 03-20-2007, 05:00 PM   #14
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i'll be having mini 5spd vert for loaner.
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Old 03-20-2007, 05:03 PM   #15
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Good for you man! I wish this upon nobody, and hope I don't go throught the same bullsh#t later on.
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Old 03-20-2007, 05:14 PM   #16
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Nice info. I guess BMWNA (as in North America) isn't Canada also. Good info, where/how can I rate this post.
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Old 03-20-2007, 08:25 PM   #17
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Wow, they even took care of you with suspension mods?!? That dealership is awesome. Mods are usually the first nail in the subframe victims coffin.
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Old 03-20-2007, 09:55 PM   #18
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Thanks for the informative post. We all dread this happening. Good luck with your repair.
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Old 03-21-2007, 02:15 PM   #19
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Nice info. I guess BMWNA (as in North America) isn't Canada also. Good info, where/how can I rate this post.
yes, i called BMW NA as well, but as soon as they hear i'm calling from Canada, they said call BMW Canada.
then... why do they call BMW NA? shouldn't be called BMW US?
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Old 03-25-2007, 05:13 PM   #20
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nice work, I also just got bmw to fix 100% of the fix, only the dealer has had my car since jan 12. Should be getting car back next week. I hope...I had a loaner up until march and they made me bring it in for some reason..
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