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General E46 Forum
This is the place to get answers, opinions and everything you need related to your E46 (sedan, coupe, convertible and wagon) BMW!

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Old 03-19-2007, 07:22 PM   #1
scriztin
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Stealership did more than steal this time

I recently took my car to Classic BMW in Dallas to have the rear shock mounts replaced. as I was loading up my trunk this morning, i noticed that my left turn signal housing was barely hanging on by a 5 inch peice of electrical tape! (the bulb was not able to light up the signal the whole time i was driving the day before) Some closer inspection showed that they had broke the clip to hold the black housing in place. THIS IS THEIR FIX???? anyways i became suspicious and looked for more damage. sure enough, when they were removing the felty trunk lining they apparently broke 2 of the plastic expander rivet things. and another one was completely missing. to make matters worse as the car was idleing, i could hear a metalic vibration under the middle of the car like something was loose (they shouldn't have even been working in that area). did they think i would never notice these things? unfortunately for them, i have a great lawyer. someone is going to loose their job and Classic BMW has definitely lost a customer. Ill let you all know what they have to say tomorrow. i am in disbelief here. i simply dont have the time to lift the car or look for more damage any time soon.
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Old 03-19-2007, 07:53 PM   #2
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that sucks, i hope they pay
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Old 03-19-2007, 07:56 PM   #3
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Take it back, and let them know. Be polite and kind about. If nothing is done, then get mad.
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Old 03-19-2007, 09:11 PM   #4
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that does suck...however i hardly feel its worth it to get a lawyer involved...the money you pay the lawyer wont do enough to satify you....just go in their and bltch beyond belief until they fix their errors



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Old 03-19-2007, 09:12 PM   #5
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Raise hell and keep us update! incompetent tech. sheesh..
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Old 03-19-2007, 09:15 PM   #6
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I would be willing to bet that no one other than the Tech relized it left there like that!!! If you point that out to the service manager or Advisor, I am positive that Tech would get his Butt chewed out!!!
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Old 03-19-2007, 09:33 PM   #7
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Here's a post I wrote up a couple months ago. READ!!

http://forum.e46fanatics.com/showthr...t=stealerships
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Old 03-19-2007, 09:41 PM   #8
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I picked up my car at the dealer a while ago and noticed upon arriving home that the tech forgot to tighten the wheel bolts. I ended up damaging the, at least I got a new bearing and hub out of the deal.
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Old 03-19-2007, 09:44 PM   #9
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something similar happened to me at the dealer, there were clipped wires all over my interior, the batter compartment was all opened and wires were everywhere. I immediately took pictures and called my service advisor. They fixed everything up and gave me a full tank of gas along with a full detail.
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Old 03-19-2007, 09:53 PM   #10
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last year, i had a car serviced right before someone was going to buy it. when i brought the car home from the dealership there was a huge dent in the passenger quarter panel. luckily the service advisor who walked the car before they took it saw no damage on the car and it was verified by the tech who verified that there was a dent when he took the car for servicing.
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Old 03-19-2007, 10:06 PM   #11
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yeah i get so many mysterious little scratches (easy to notice on jet black)...and I swear some of them happen at the dealership because they rush around so much and aren't very careful
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Old 03-20-2007, 03:21 PM   #12
scriztin
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update

So my service advisor called back this morning and was extremely apologetic. I have an appointment tomorrow to go over the car with a foreman and tech or whatever their titles are. I am in Austin now though so I donít have to go back to the same dealership (yay!). I made sure my SA understood why I am upset. I donít care about a light housing and expanding rivets so much. But if they couldnít put the car back together correctly, how can I be sure they did the shock mount job right? Its not like the trunk lining is very complicated. And whats this damn rattling noise now.. we shall see
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Old 03-20-2007, 08:27 PM   #13
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haha i love how this ends like a to be continued story....sorry to hear about that man...sometimes driving a used bmw with no warrenty is a turn off because of the rip offs the dealership can give...unless u know a trustworthy mechanic...every other mechanic tries to jack u pricewise bc "ur driving a bmw"
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Old 03-20-2007, 10:35 PM   #14
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This is why I try to DIY any chance I get! At least then you can only blame yourself.
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Old 03-20-2007, 10:56 PM   #15
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man...some of these stories are ultra shady....hope they get everything worked out the right way! stories like these make me thankful to no a good independent machanic.
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Old 03-22-2007, 04:36 PM   #16
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to wrap it up

thought i would go ahead and end the story.. bmw of austin expressed their concern about my situation and i got to talk to the manager guy. for the vibration noise they found that a front exhaust bracket was 'missing' (deduce something from that if you want ) They could hardly believe someone used electrical tape to ghetto-engineer my bulb holder. it was replaced as well. in the end the bill totalled $210 and bmw of dallas coverred it so, im happy. it would have been easier if this had never happened though.............................................!!!!!!!!! !!!!!!
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Old 03-22-2007, 04:40 PM   #17
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i hate classic bmw
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Old 03-22-2007, 06:20 PM   #18
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good thing that service advisor is willing to help you out!
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Old 03-23-2007, 11:36 AM   #19
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i think a lot of fanatics avoid the dealership as much as possible. i know i do
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Old 03-23-2007, 12:00 PM   #20
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I wonder how much of all these stories are real. Just look at this: All BMW techs are graduates of UTI or other highly qualified colleges and then they must pass STEP program for 6 months.
Even I do not make mistakes like what everyone described . I have not had any experience with dealerships yet and I hope not to have any , but I doubth that BMW techs are so incompetent .
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