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General E46 Forum
This is the place to get answers, opinions and everything you need related to your E46 (sedan, coupe, convertible and wagon) BMW!

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Old 03-23-2007, 12:15 PM   #21
UK Beemer
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hadjistefcho,

I have R1 sideskirts on mine and told the tech specifically how the car has to go on a lift as not to break them, and right in front of me he ignored me and lifted it without correct clearance and snapped off a side skirt. This guys was about 50, not even a young punk and just blatantly ignored me and broke my car in front of me. THIS is one surefire way to make someone like me not trust BMW tech's.

And before anyone says it, I don't feel that the fact my skirts are aftermarket excuses it one damn bit! It's not like he didn't know!
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Old 03-23-2007, 01:39 PM   #22
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Quote:
Originally Posted by hadjistefcho View Post
I wonder how much of all these stories are real. Just look at this: All BMW techs are graduates of UTI or other highly qualified colleges and then they must pass STEP program for 6 months.
Even I do not make mistakes like what everyone described . I have not had any experience with dealerships yet and I hope not to have any , but I doubth that BMW techs are so incompetent .
It is not quite as simple as solely being incompetent, which some BMW techs definitely are. I think it is more of an issue of being in a rush, being lazy, and/or lack of care. The lazy jerk of a tech at a dealer that replaced one of my regulators shredded the vapor barrier, and it took me months to figure out the source of the water leak. There is no excuse for that, but he didnt want to take the time to do it correctly and probably did not know that even a small tear in the vapor barrier will result in a leak. Or he did not care, which is far worse.

While I am sure that some grads of the tech colleges are quite good, there are definitely more than a few that are a joke. Do you really think that you can be a competent mechanic from the 6-18 months training at one of these schools? It takes years...I consider myself a decent DIYer, and it has taken me years to reach a certain level of proficiency. And I am still nowhere close to a real pro...

So yes, you can believe most of these stories...

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Old 03-23-2007, 02:30 PM   #23
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I worked at a dealer I saw some of this, it happens but not very often. Aftermarket side skirts are the biggest pain whn you have to work on a car with them!
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Old 03-23-2007, 02:58 PM   #24
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Believe me I appreciate they are a pain (and I wouldn't recommend them to anyone) but mine just take 2 minutes with a floor jack, and rubber or wooden blocks on the lift arms and Bob's ur uncle u can use a lift no problem, I was just extra pi$$ed cos I told him this and he still ignored me, even while I was standing right there!

He put the blocks on the rear lift arms when they should have been on the front where my ground clearance is the lowest, which I told him.
Like others have said, I don't dispute that these guys mostly DO know their stuff, it seems that CARE is what is really in question.

If that was his mates car he would have got it right, I'd bet my car on that!
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Old 03-23-2007, 05:46 PM   #25
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Oh, but it happens.

I've had my car dinged, admittedly by Classic BMW in Dallas, and pseudo repaired. One time they left the screw that holds the oil dipstick to the engine off. It was just not there, and the dipstick was all loose.

When replacing one of the window regulators they kept leaving the panel loose and the rep would take it back for adjustment while I waited, then come back 15 minutes later and it would be fixed there, but loose in another area, he had to do this 4 times!!!!!!

Another example, when replacing my a/c panel the faceplate got scratched..twice...

BMW Techs have different levels of education and expertise but it seems to me that they are always in a rush to complete as many jobs as possible as fast as possible and guess what? A service rep once told me they get paid more if they complete more jobs, which explains the whole thing.

My 328i won't see another dealership unless neither I not the shop can fix it first.

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Old 03-23-2007, 08:51 PM   #26
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I have taken my car to indy shops since being back in TX and watch them do the work! The indy guys are not in a rush...
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Old 03-23-2007, 09:25 PM   #27
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2 years ago, when I was looking for a new car, I looked at a used car at Classic. They had 2 advertised on their website and when I went to the dealership they said the prieces were typos and they bumped up the price. I was going to argue about the price if I liked the cars, later. So.... I ended up buying a new one at Autobahn in Ft Worth. I know it is wrong to condemn an entire dealership based on the actions of a few people but when you keep hearing stories....you tend to develop certain conclusions. At least you got it corrected.
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Old 03-23-2007, 10:00 PM   #28
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Quote:
Originally Posted by scriztin View Post
thought i would go ahead and end the story.. bmw of austin expressed their concern about my situation and i got to talk to the manager guy. for the vibration noise they found that a front exhaust bracket was 'missing' (deduce something from that if you want ) They could hardly believe someone used electrical tape to ghetto-engineer my bulb holder. it was replaced as well. in the end the bill totalled $210 and bmw of dallas coverred it so, im happy. it would have been easier if this had never happened though.............................................!!!!!!!!! !!!!!!
I Love Bmw of Austin, Nothing but good comments i have to say from them its expensive but i trust them 100% I just hate my service adviser hes out to get me , lol
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Old 03-25-2007, 11:59 AM   #29
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Originally Posted by scriztin View Post
I recently took my car to Classic BMW in Dallas to have the rear shock mounts replaced. as I was loading up my trunk this morning, i noticed that my left turn signal housing was barely hanging on by a 5 inch peice of electrical tape! (the bulb was not able to light up the signal the whole time i was driving the day before) Some closer inspection showed that they had broke the clip to hold the black housing in place. THIS IS THEIR FIX???? anyways i became suspicious and looked for more damage. sure enough, when they were removing the felty trunk lining they apparently broke 2 of the plastic expander rivet things. and another one was completely missing. to make matters worse as the car was idleing, i could hear a metalic vibration under the middle of the car like something was loose (they shouldn't have even been working in that area). did they think i would never notice these things? unfortunately for them, i have a great lawyer. someone is going to loose their job and Classic BMW has definitely lost a customer. Ill let you all know what they have to say tomorrow. i am in disbelief here. i simply dont have the time to lift the car or look for more damage any time soon.

Boo woo woo. Why are you already throwing out the lawyer card? Get a grip. Just talk to them rationally first and try to get it resolved. Christ.
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Old 03-25-2007, 12:07 PM   #30
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I don't trust the BMW techs at all really in terms of not doing any damage to the car, it's under warranty so they do all the work and it's like I have to memorize the condition of the car before I bring it in so I can realize if they did anything damaging to it.

-They changed my window regulator on passenger side, they forgot to push the interior panel trim in four different places which I did, no big deal, but it's the principle, they should do a quality job, its always rush rush rush with them

-They lubed my sunroof, there was silicon overspray all over my seats

-And the other day I realized that the stock side skirts were popped out on both sides, so I pushed them back in, and none of the work they ever did had to do with this area.

-And everytime I have the car clean and waxed, they bring me the car back with mud everywhere and even inside the car where the door speakers are because your foot usually hits it.

I dunno just little things that aren't a big deal just piss me off because I always always have to double check the quality of their work, it's the principle. This dealer is in MA.

Last edited by BM_M54; 03-25-2007 at 12:09 PM.
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Old 03-25-2007, 12:47 PM   #31
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One of the car wash guys at the place I work at is always fooling around with the customers' radios. It pisses me off because lots of customers complain about us fscking with their radio stations. The only time I mess with the radio is if it is part of what needs to be done.

Hell I don't even like to move the seats or steering wheel around unless I have to.
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Old 03-30-2009, 09:38 AM   #32
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Their service is indeed slipping

I've been a Classic customer since 1990. This last December, I took my 2001 330ci to Classic to have shocks/struts I purchased, installed. My usual service advisor was out and I worked with a guy that seemed to know little about the vehicle.

When I got the car back, I heard a rattling coming from the rear passenger wheel area. Also, looking under the front of the car to see how the front shocks/struts looked, I noticed my splash shield was missing! I took it back at least twice about the noise and splash shield misssing. They gave the run around on the shield, at one point showing me a service order that had a handwritten note on the back stating "splash shield missing". I called them on that, explaining that if it was missing, it should have been printed on the front of the service form, that I should have been told about it while they serviced it, and pointed out that obviously my copy did not have such a written statement. I told them that any normal person would have to assume it was written after the fact.

As far as the noise from the rear, they twice told me their techs could not find/hear anything. I took it back a third time because when I'd catch a groove in the highway, it sounded like the wheel was about to come off. They had a shop foreman jump in the car with me and about 1/4 block into the drive, he says "oh, yeah, I hear that... let's head back to the shop". Makes me think no one bothered to drive it around previously or simply felt it wasn't bad enough to warrant service.

I got everything fixed - or so I thought. One month later, I notice my xenon headlights are not auto-levelling. On the forums, I found there's a sensor in the front passenger wheel well. I took the wheel off and saw what looked like a melted plastic lever, so I took the part out (two broken parts). I think to myself "looks like wear and tear, I'll buy a new part and replace it". When I wash the dust off, the black stuff over the lever isn't melted plastic, it's black epoxy. I take the epoxy off and there it is - a crack, all the way through. I have never had my car serviced anywhere else - EVER. So, what must have happened: when they dropped the front arm to remove the strut, they didn't disconnect the sensor from the body/arm, so it broke it. No one bothered to tell me that it had been broken, glued and that if it broke again, they'd replace it. Maybe I would have been okay with that. I took pictures of the part before and after I took the epoxy off. I sent the pictures to my service advisor weeks ago and we discussed them. I haven't heard back. I called and left a VM for him today to see if they're going to move on this.

I've trusted Classic so long, that it's hard to think that I'll likely no be going back for service, even if they do hand me the new sensor. Please advise if you know of a good indi mechanic near Plano/Richardson area. Thanks!
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Old 03-30-2009, 09:44 AM   #33
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On my car the dealer have changed pulleys, day later I looked inside and found one the dust cap was loose, I have tried to installed but a one of the holding tabs was smashed so went back to dealer and shop foreman told me it's fine no action needed. Amazing isn't?
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Old 03-30-2009, 09:53 AM   #34
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"Gee, the liner will not come off, Frank!"

"You have to use both arms and pull, dumbass!!"

That is the scenario that plays in my head when I read your story.
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Old 04-16-2009, 04:46 AM   #35
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Theres plenty of things techs do that you would never do on your own car. My friend works at a dealer and I go chat with the techs all the time. I must admit there are some things they do very well but others things I would never consider doing to my car.

One thing I dont like is that they use power tools or air tools for everything. I try to use power tools only to disassemble and I never ever start threading a bolt with a power tool. I thread it in 3-4 threads by hand then I hit it with the gun and THEN recheck the tightness with a ratchet or breaker bear dependion on the size of the bolt. They use power tools on small bolts too like valve cover bolts, those 10mm and 12mm bolts that are threaded directly into aluminum housings for water pumps etc... Techs use cordless drills to install headlights and such which I would never do.

They look for shortcuts as well. Say they need to pull a radiator out on a car where the top of the bumper is in the way. They dont remove the bumper, they remove the top clips and pull on the bumper to get some room so they can yank the rad out.

It's all these little details like waiting for a motor to completely cooling down before adjusting the valves or replacing the spark plugs in a hot aluminium engine. They seldom do any of that.

Also they techs are salesmen meaning they try to push the repairs that make them the most money. They will recommend brake jobs all the time because they make a killer on them. Some of the pads they will replace were still good for a lot of miles.

Also I have seen where costumers pay more for syntetic oil changes and the techs throw regular oil in there because they have to walk to the parts counter to get the syntetic oil bottles.

So in other words I have seen enough to know I dont want any of it. Even if I had a new car with warranty I'd consider fixing it myself.

Last edited by jfman; 04-16-2009 at 04:49 AM.
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Old 04-16-2009, 05:03 AM   #36
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Originally Posted by Pancho328i View Post

A service rep once told me they get paid more if they complete more jobs, which explains the whole thing.
Techs not salaried people. The work on a flat rate system meaning if a job calls for 2 hours on BMW's system they get paid 2 hours regardless of the time it takes them to do it.
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Old 04-16-2009, 05:12 AM   #37
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Originally Posted by hadjistefcho View Post
I wonder how much of all these stories are real. Just look at this: All BMW techs are graduates of UTI or other highly qualified colleges and then they must pass STEP program for 6 months.
Even I do not make mistakes like what everyone described . I have not had any experience with dealerships yet and I hope not to have any , but I doubth that BMW techs are so incompetent .
There is technician apprentice in dealerships. They are paid pinuts if not nothing at all.
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Old 04-16-2009, 05:15 AM   #38
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Dealer service isn't better than non dealer...when will people realize this?
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