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New England
Have you seen another BMW while driving around in your area? Maybe you can find their car in the E46Fanatics Garage!
MA ME NH RI VT

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Old 05-19-2008, 01:52 PM   #1
brenWRX
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My Ride: M3/STi/TL/E36 M3
Best service advisor to deal with at Wagner BMW

Going in for my Final CPO visit and want someone to take care of my car and not nitpick

Thank you
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Old 05-19-2008, 02:33 PM   #2
tsylatac
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My Ride: understeers.
Ken Cooper.
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Old 05-19-2008, 02:42 PM   #3
brenWRX
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s'plain plz
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Old 05-19-2008, 02:42 PM   #4
trizzuth
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HAHA, get a load of this:

My buddy got his car there and I kid you not, the name of the salesman that was printed on his business card was...
























"Ash Shaker"


I'll have to find the card and take a photo to prove it to you, but I swear I've never laughed so hard in my entire life!
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Old 05-19-2008, 02:45 PM   #5
tsylatac
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s'plain plz
Dealt with him a few times. Didn't like Tim Holland (asst mgr) much but Ken has always been a nice guy, just looking to do his job and not out to screw anyone. I've definitely had an overall good experience at Wagner for the last two years.
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Old 05-19-2008, 02:47 PM   #6
brenWRX
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ive dealt with tim briefly but ill give ken a try
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Old 05-22-2008, 12:55 AM   #7
kuruca
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IF you talking about the wagner in west springfield, They are SUCKSSSS.
They will even tell you that warranty does not covering it even it covers.
If you live around springfield go new country in Hartford, They are great, they will even give you a loaner even you didn't buy it from them
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Old 05-22-2008, 11:28 AM   #8
brenWRX
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nice 335i......west springfield sucks - previous owner went there......they pretty much said everything was deined under warranty.

I would drop bows LOL

this is wagner BMW shrewsbury
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Old 05-27-2008, 09:37 AM   #9
hydr0gen
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I take my car to wagner in shrewsbury, they've all been really good to work with. Only issue I've ever had is that they wouldn't give me an inspection sticker with clear corners on my car... But that's not really their fault, I just took it to a local shop for inspection with the ambers in the trunk just incase. (It passed at the local jamoke shop with the clears on )

Incidentally, I ordered clear corners and tail lights from there (parts department). When they arrived and tried to get them put on my car, I found out that the tail lights were the wrong parts and they wouldn't fit my car (I guess they only fit on some euro version?). I was able to return them for a full refund. I later ordered my lights from umnitza and installed them all with no problems. The parts guy thought they should fit my car, but when they didn't they didn't have any problem giving me the full refund.

When they didn't let me do the inspection, they wanted to charge me labor to replace the turn signals (It's one screw!!!).... I told them I'd do it myself and take it to another place.... But they didn't fail me, or charge me for anything obviously.

Overall they are reasonable to work with from my experiences.

Last edited by hydr0gen; 05-27-2008 at 09:44 AM.
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Old 05-28-2008, 12:12 PM   #10
brenWRX
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whats the deal with noone ever picking up their phone or messages?
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Old 05-28-2008, 02:34 PM   #11
hydr0gen
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whats the deal with noone ever picking up their phone or messages?

I haven't run into that.. I always get somebody on the phone.............. Keep harassing them
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Old 11-14-2014, 11:55 AM   #12
trizzuth
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My buddy recently sent me a picture of a business card that I had mentioned in this thread 6 years ago! Then he found this thread and insisted that I update it.

So here is proof that I win!
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Old 11-20-2014, 01:51 PM   #13
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Originally Posted by trizzuth View Post
My buddy recently sent me a picture of a business card that I had mentioned in this thread 6 years ago! Then he found this thread and insisted that I update it.

So here is proof that I win!
That. is. awesome. Part me wants to try his cell and see how he answers it.
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