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Old 08-15-2016, 04:03 PM   #1
tsegreto
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Join Date: Jan 2016
Location: Los Angeles
Posts: 39
My Ride: E46 M3
Amazing Experience with Tex Motorwerks

I recently had an amazing experience with Tex Motorwerks out of Southern California.

A few months back Edward at Tex Motorwerks replaced my SMG Pump (yeah, I know I am one of the few people who actually like SMG). While my 2004 E46 M3 was there I had him put on ST coil overs as well. Real nice guy. He gave me his cell phone and told me I should watch out for my car overheating (my car is almost at 90k).

Fast forward a few months later I was driving and all of a sudden I noticed my power steering went out, I looked down and the first thing I noticed was the battery light was on. I turned the car off and turned the car back on. I then noticed that the car was overheating!

I immediately pulled into a parking lot and turned off the car. I was very upset and I was thinking about what I should do. I went though my phone and found Edward's number and gave him a call.

The conversation went a little like this:

Me: "Hi, Edward, it's Tony, you replaced my SMG pump a few months back my car just overheated."
Edward: "Where are you?"
Me: "In Redondo Beach"
Edward: "Do you have an iPhone?"
Me: "Yes."
Edward: "Send me your current location, I will be right down."

Edward drove all the way from Long Beach to Redondo Beach with all of his tools, he popped the hood and noticed a pulley broke. He went to get a new pulley and got to work. I called my girlfriend to let her know that I would be unable to pick up our daughter - Edward overheard our conversation and said, "Use my car." - I put the car seat in his car and went off to pick up my daughter in his 330i.

Edward saved the day, he fixed my car (under $200 all said and done), allowed me to use his personal vehicle to pick up my daughter (toddler). I cannot say enough good things about the guy/this shop. I have never experienced anything like this before in my life.

If you are in Southern California and you need a BMW mechanic, contact Edward at Tex Motorwerks. Guy is the patron saint of BMW.
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Old 08-15-2016, 04:24 PM   #2
BKMrSteel
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Join Date: Oct 2014
Location: Ga
Posts: 774
My Ride: 99 328i
Very cool story, always nice to hear. He really went above and beyond!
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Old Yesterday, 10:30 PM   #3
kwlaznkid
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Join Date: Aug 2004
Location: Irvine/Fremont/San Diego, CA
Posts: 7,108
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wow that's some customer service, i'll definitely keep him in mind
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