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Go Back   E46Fanatics > Everything Else > The Off-Topic > Gun Talk

Gun Talk
Are you a gun fanatic as well? If so, you'll want to talk to other owners about what you own in this forum.

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Old 01-08-2010, 09:23 PM   #1
Reedo302
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Terrible Kimber Customer Service

In 2004, I bought my dream gun, a Kimber Tactical Custom II. I have since regretted it immensely. The gun is a work of art in terms of visual aesthetics, and it is really an incredibly accurate gun. The gun jams like no tomorrow and it's been only getting worse. The gun fails to feed and the round will get stuck at a 45 degree angle in the throat of the chamber.

I called Kimber customer service and they said that they could not do anything unless I could prove that I was the original owner. Kimber warranties are not absolute and are non-transferable. Otherwise, I would have to pay for the repairs. My gun has the external extractor. They said the there were no problems with the external extractors. I have no paperwork, so now I apparently have to obtain a copy of my 4473 from where I bought it, or get a copy of my original sales invoice/receipt.

I called the gun shop, and they were shocked by my request. The guy I talked to was sympathetic to my cause and told me that it was typical Kimber being difficult. He then mentioned that I should have gotten a Springfield because Springfield will take a gun without question. So now I have to contact the manager of the shop on Monday and try to set something up to get some form of documentation to prove that I was the one that bought the gun. Then I have to send my gun in to Kimber to see if they can diagnose and fix the problem.

My next 1911 is definitely going to be a Springfield. It's amazing how much I've been reading lately about the terrible Kimber customer service.
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Old 01-08-2010, 09:27 PM   #2
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That sucks to hear. I've been looking forward to buying a Kimber. This gives me second thoughs.
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Old 01-08-2010, 09:59 PM   #3
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Do some research on some 1911 forums. I did, and was just appalled by what I read regarding the overall dissatisfaction for Kimber's customer service.

I should have some more info in the next couple weeks, but if the stories of long waits are true, then the info won't be positive.
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Old 01-08-2010, 10:01 PM   #4
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good to know, i was liking them but i was told this only yesterday
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Old 01-08-2010, 10:09 PM   #5
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Springfield isn't the only company with good service. I don't like Springfield because of my buy American thing (but let's not get that started again...) but they are a decent company. For 1911s in the ~$1000-$1500 price range I like STI.

That said, have you already sent the gun in? Is the round jamming at a 45 degree downward angle or upward? How many rounds through the gun?
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Old 01-08-2010, 10:10 PM   #6
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where is springfield from?
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Old 01-08-2010, 10:13 PM   #7
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where is springfield from?
The non-high-end guns are made for them by Imbel in Brazil. The high end ones I THINK use Imbel frames and slides.
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Old 01-08-2010, 10:14 PM   #8
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I'm going slightly off-topic, but regarding 1911s, whats the deal with Colts? Good? Bad? What?
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Old 01-08-2010, 10:19 PM   #9
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cool cool.
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Old 01-08-2010, 10:20 PM   #10
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I'm going slightly off-topic, but regarding 1911s, whats the deal with Colts? Good? Bad? What?
I haven't handled one. From what I hear they've gotten to be pretty good again, but not perfect, but then IIRC the prices aren't super high either. I do know a gunsmith who likes using them for a base gun, but he won't tell me what he thinks of them (or any gun) as used in stock form. They can't be all that bad if he likes to base his guns off theirs.

BTW, I forgot to note, in the $1000-1500 price range Dan Wessons are nice too...though it seems like they've discontinued their affordable guns.

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Old 01-08-2010, 10:33 PM   #11
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I haven't handled one. From what I hear they've gotten to be pretty good again, but not perfect, but then IIRC the prices aren't super high either. I do know a gunsmith who likes using them for a base gun, but he won't tell me what he thinks of them (or any gun) as used in stock form. They can't be all that bad if he likes to base his guns off theirs.

BTW, I forgot to note, in the $1000-1500 price range Dan Wessons are nice too...though it seems like they've discontinued their affordable guns.
Were they really ever "bad?" I mean, they did invent the design...
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Old 01-08-2010, 10:36 PM   #12
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Were they really ever "bad?" I mean, they did invent the design...
Well, I don't know if there was a machine out of spec or what but when they started to ramp up 1911 production again the early ones had some weird things going on (like the slide being cut off center). Every one I heard of was replaced without any trouble from Colt though.

John Browning invented the design though....
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Old 01-08-2010, 10:40 PM   #13
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I've heard that Kimbers are pretty finicky. For a sub-$1000 1911s people tend to rave about the Dan Wesson Pointman 7 and the Springfield Loaded. Springfield's external extractors have been a very highly debated topic.
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Old 01-08-2010, 10:51 PM   #14
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I too have heard bad things about them.

Opposite side, Glock took great care of me replacing a tactical light/laser without receipt or questions.
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Old 01-08-2010, 10:53 PM   #15
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I too have heard bad things about them.

Opposite side, Glock took great care of me replacing a tactical light/laser without receipt or questions.
Glockman's Glock kudo #123,327,490
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Old 01-08-2010, 10:54 PM   #16
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PS - Buy a Panny Plasma

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Old 01-08-2010, 10:58 PM   #17
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Glock will back everything up no matter what. Gotta love that about them.
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Old 01-08-2010, 10:59 PM   #18
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Old 01-08-2010, 11:47 PM   #19
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Well, I don't know if there was a machine out of spec or what but when they started to ramp up 1911 production again the early ones had some weird things going on (like the slide being cut off center). Every one I heard of was replaced without any trouble from Colt though.

John Browning invented the design though....
I stand corrected, and I knew he did too but somehow forgot

Interesting info though...now if Glock only made a 1911 haha
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Old 01-09-2010, 12:13 AM   #20
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http://www.glock1911.com/
Just maybe....
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