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Buyer/Seller Feedback Forum
Post your positive or negative feedback about transactions with members here.

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Old 10-14-2010, 10:30 AM   #1
Registered User
Join Date: Oct 2010
Location: Ottawa
Posts: 0
My Ride: 2011 335xi Coupe - Think Twice About it!!!!

I'm NEW to and I just bought a rear spoiler for my NEW 2011 335i Coupe x-drive (Mineral White Metallic - new color) from Steve early SEPT 2010.

#1 - Steve sent to California to color match the paint on the spoiler and when it came back it wasn't painted properly...went back again

#2 - Steve doesn't return my calls or e-mails rapidly enough based on easy questions (for instance WHERE is my spoiler and WHEN will I receive it)

#3 - Steve overcharged my credit card AND in $US currency and NOT $CDN currency on SEPT 29 (I'm suppose to get a $40.00 $CDN credit on my VISA and I still haven't seen that EITHER)

#4 - As of today OCT 14th I still have NO SPOILER and Steve cannot guarantee delivery time because they use the US version of Canada Post - lovely!

All in all, I think is a Mickey Mouse company...I have yet to see my spoiler and obtain a proportionate refund on my credit card. Who knows when it will arrive and in what condition. I trust it will arrive shortly and the color paint will match my car. Steve offered to reimburse me but I'm already committed and at their mercy versus my time spent in the purchase process...why would I go elsewhere at this point.

Buyer beware...nice website, great products, unfortunately Mickey Mouse company...Marketing 101 guys!!!!

P.S. It's never about the money....we drive BMW''s ALWAYS about the expectations and delivering on them.

Nicolas - Ottawa
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Old 10-14-2010, 03:36 PM   #2
Sales Manager
Join Date: Dec 2009
Posts: 22
My Ride: 18664233799 - ext 15
First and foremost, as I discussed on our call yesterday, I am tremendously sorry that this is taking so long to get to you. When you originally placed your order, I estimated a 2-3 wait time because your spoiler had to be custom painted. Your car is a brand new car and it took a couple days for the paint shop to come up with the paint.

We inspect all of our custom painted products and it was spotted that the spoiler wasn't painted properly. Instead of sending you a poorly painted spoiler, we sent it back to be redone. As soon as I was notified that the spoiler had to be repainted, I contacted you right away and notified you of the same.

I have tried to be efficient with our correspondence. A lot of times I have to wait on answers from a third party (USPS, BMW, etc.) and don't want to call you just to tell you that I don't have an answer. I do apologize that some of my replies have been slow; however, I have replied immediately to you upon receipt of replies from said third parties.

Unfortunately, I did make the mistake and charged you in USD when I should have charged you in CAD. I admitted to my mistake and offered a resolution that I thought was more than fair. I offered to refund you $40 USD for my mistake and for the time that it has taken for us to send you your product. Further, you are not committed to our product. Even though it is being custom painted, I offered you a full refund yesterday for what you paid.

Your spoiler is being shipping through USPS. Unfortunately, since it is coming into Canada from the US, they cannot guarantee a delivery date for me, considering it might get held by Canadian customs.

As I said yesterday, I am more than willing to refund the transaction completely and stock the spoiler here. However, I think my refund of $40 was more than generous to compensate for your extended wait time. Thanks Nicolas.

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Old 10-15-2010, 08:47 AM   #3
Registered User
Join Date: Oct 2010
Location: Ottawa
Posts: 0
My Ride: 2011 335xi Coupe
As of today there's still no refund of $40 on my credit said you did this LAST WEEK? Today is Friday and it takes at most 48-hours to I mentioned earlier I would proof of the refund transaction on your end and two I would like a tracking number and website for my spoiler. Yes I'm at your companies mercy now because to start over the process elswhere would take another couple of months and winter is approaching!!!!
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