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Old 03-31-2003, 08:24 AM   #1
BMWNA
BMW NA Customer Relations
 
Join Date: Dec 1969
Location: NJ
Posts: 111
My Ride: BMW
BMW Update for S54 engines (more info now 4/24/2003)

I'm with BMW of North America, LLC (BMW NA). BMW NA is conducting a service action for S54 engines in E46 M3 coupe/convertible produced from October 2001 through February 2002. We are in the process of mailing the following letters to customers previously notified in December 2002. If you have any questions, please contact your authorized BMW center or BMW NA Customer Relations at: 800-831-1117 or send us an email through our website at bmwusa.com.

For your information, to maintain customer confidence, the extended warranty on all internal mechanical engine components lubricated by engine oil to 6 years or 100,000 miles, whichever comes first, will be valid for all model year 2001, 2002 and 2003 M3 coupe/convertible and M roadster/coupe cars equipped with S54 engines.



Letter A
Re: BMW Ö. VIN#

Dear

I promised you a follow up in my letter of December, 2002. We would like to thank you for your continued support of the BMW Brand and your patience while we researched the issue with the engine in your M car.

BMW has been investigating cases of damage to the connecting rod bearings resulting in engine failure. After intensive analysis, we can inform you that we found the root cause and have also tested and confirmed our countermeasures.

The problem has been identified as contamination of the engine lubricating system during assembly in combination with unfavorable tolerances in the engine oil pump for the M3 coupe/convertible produced from October 2001 through February 2002. These cars will require replacement of the engine oil pump and as a precautionary measure, replacement of the connecting rod bearings.

Your M car does not fall within the range identified. Therefore, your car will not require this work to be performed.

We sincerely apologize for the concern this may have caused you. Even though your engine is not within the identified production range, BMW remains committed to maintaing your confidence by providing a warranty extension on all internal mechanical engine components lubricated by engine oil to 6 years or 100,000 miles, whichever comes first, for your M car.

We continue to recommend that you only use BMW approved SAE10W-60 synthetic oil in your engine. Please be aware that your engine needs to be at operating temperature before you take advantage of its full power at high engine speeds. Please do not overrev the engine under any circumstances. Be careful not to pump the accelerator pedal when there is no engine load, e.g. when the vehicle is not in motion. The best, most efficient and safest way to warm up an engine is to drive with moderate engine speeds until you reach the operating temperature.

As an update, there have been changes made to the engine control module to improve cold start characteristics. If you are experiencing difficulties with cold starts please contact your authorized BMW center and they will update your engine control module programming free of charge.

It is very important to prove to you that we will always stand behind our products and every aspect of your ownership is as pleasurable and rewarding as the driving experience our cars provide. Please call your authorized BMW center or Customer Relations toll free at 1-800-831-1117 if we can be of further assistance.

We wish you many safe and thrilling miles in your M car.

Sincerely,




Hans G. Duenzl
Vice President
Aftersales & Engineering


Letter B
Re: BMW Ö. VIN#

Dear

I promised you a follow up in my letter of December, 2002. We would like to thank you for your continued support of the BMW Brand and your patience while we researched the issue with the engine in your M car.

BMW has been investigating cases of damage to the connecting rod bearings resulting in engine failure. After intensive analysis, we can inform you that we found the root cause and have also tested and confirmed our countermeasures.

The problem has been identified as contamination of the engine lubricating system during assembly in combination with unfavorable tolerances in the engine oil pump for the M3 coupe/convertible produced from October 2001 through February 2002. These cars will require replacement of the engine oil pump and as a precautionary measure, replacement of the connecting rod bearings.

Although your M car was produced within the range identified, the previously installed replacement engine does not.

We sincerely apologize for the concern this may have caused you. Even though your engine is not within the identified production range, BMW remains committed to maintaing your confidence by providing a warranty extension on all internal mechanical engine components lubricated by engine oil to 6 years or 100,000 miles, whichever comes first, for your M car.

We continue to recommend that you only use BMW approved SAE10W-60 synthetic oil in your engine. Please be aware that your engine needs to be at operating temperature before you take advantage of its full power at high engine speeds. Please do not overrev the engine under any circumstances. Be careful not to pump the accelerator pedal when there is no engine load, e.g. when the vehicle is not in motion. The best, most efficient and safest way to warm up an engine is to drive with moderate engine speeds until you reach the operating temperature.

As an update, there have been changes made to the engine control module to improve cold start characteristics. If you are experiencing difficulties with cold starts please contact your authorized BMW center and they will update your engine control module programming free of charge.

It is very important to prove to you that we will always stand behind our products and every aspect of your ownership is as pleasurable and rewarding as the driving experience our cars provide. Please call your authorized BMW center or Customer Relations toll free at 1-800-831-1117 if we can be of further assistance.

We wish you many safe and thrilling miles in your M car.

Sincerely,




Hans G. Duenzl
Vice President
Aftersales & Engineering


Letter C
Re: BMW Ö. VIN#

Dear
I promised you a follow up in my letter of December, 2002. We would like to thank you for your continued support of the BMW Brand and your patience while we researched the issue with the engine in your M car.

BMW has been investigating cases of damage to the connecting rod bearings resulting in engine failure. After intensive analysis, we can inform you that we found the root cause and have also tested and confirmed our countermeasures.

The problem has been identified as contamination of the engine lubricating system during assembly in combination with unfavorable tolerances in the engine oil pump for the M3 coupe/convertible produced from October 2001 through February 2002. These cars require replacement of the engine oil pump and as a precautionary measure, replacement of the connecting rod bearings. In addition, the engine control module will be programmed with the latest software, which includes improved cold start characteristics.

We ask that you contact your authorized BMW center to arrange a service appointment to have this service action carried out. Your vehicle can still be driven with no immediate need to have the repairs carried out. The service action will take approximately one days work, however, the actual time will vary with center scheduling. BMW of North America, LLC, will cover all necessary repair costs related to this action as well as providing you with alternate transportation if necessary. After the service action is performed on your M car, a 1,200 mile break-in period must be observed. Do not exceed 5,500 engine rpm or 105 mph road speed during this period. Please observe your local & state maximum speed limits.

As previously communicated, the internal mechanical engine components that are lubricated by engine oil will be warranted for an extended period of 6 years or 100,000 miles, whichever comes first.

We continue to recommend that you only use BMW approved SAE10W-60 synthetic oil in your engine. Please be aware that your engine needs to be at operating temperature before you take advantage of its full power at high engine speeds. Please do not overrev the engine under any circumstances. The best, most efficient and safest way to warm up an engine is to drive with moderate engine speeds until you reach the operating temperature.

We sincerely apologize for any concern or inconvenience this matter has caused you. BMW trusts that the confidence in your M car has been reinstated and assures you that we will continue to stand behind our products to ensure that every aspect of your ownership is as pleasurable and rewarding as the driving experience our cars provide. Please call your authorized BMW center or Customer Relations toll free at 1-800-831-1117 if we can be of further assistance.

We wish you many safe and thrilling miles in your M car.

Sincerely,



Hans G. Duenzl
Vice President
Aftersales & Engineering
BMWNA is offline   Reply With Quote
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Old 04-24-2003, 11:05 AM   #2
BMWNA
BMW NA Customer Relations
 
Join Date: Dec 1969
Location: NJ
Posts: 111
My Ride: BMW
Re Service Action for M3ís with S54 engines

Re: Notice to Customers Affected by Service Action for M3ís with S54 engines

Iím with BMW of North America, LLC (BMW NA). If your vehicle is affected by the Service Action, BMW NA strongly recommends you have this Service Action performed to reduce the possibility of future engine damage.

Although you currently may not be experiencing any problems related to this Service Action, such as a knocking or rattling sound from the engine, BMW engineers determined that your car has the potential to experience this problem in the future.

As you are aware, the Service Action requires the replacement of the engine oil pump and, as a precautionary measure, replacement of the connecting rod bearings. In addition, the engine control module will be programmed with the latest software, which improves cold-start characteristics.

BMW center technicians receive computer-based training and step-by-step procedures for performing this Service Action. In addition, BMW provides comprehensive M3 specific training to its authorized centers.

BMW Certified Technicians will perform this Service Action. BMW has structured the repair so that it is a simple, straightforward procedure. It is not necessary for the technician to measure for the appropriate connecting rod bearing, since one classification of connecting rod bearing is used for the M3 engine.

The bearings are color-coded to ensure proper placement. BMW has provided a repair kit with all the necessary parts to conduct this Service Action. We are confident that our authorized BMW centers are more than capable to perform this repair correctly.

In the event you received owner notification of this Service Action and neglect to have it performed within a reasonable period after notification, or choose not to have the Service Action performed, and the engine fails, the necessary repairs may not be covered under the terms of the warranty. The warranty does not cover damage, which results from negligence, improper operation of the vehicle, or improper maintenance.

This Service Action will take approximately one dayís work to complete, however, additional time may be required depending upon your BMW centerís scheduling. The repair will be performed free-of-charge.

Please feel free to contact your authorized BMW center with any questions, or you may contact us at 800-831-1117 or through our website, bmwusa.com.
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