My experience with ECS Tuning

Just made my first purchase from them a few weeks ago. Everything was right and shipping was free!

Originally Posted by spage

I've been impressed with ECS as well.

I placed the order for my FCABS with ECS in the afternoon, I believe it was around 3:00. They were delivered to me at 10:00AM the next day!

That's because you're like 90 minutes (at the most) away from them.

Originally Posted by Jmanscotch

I also find their service and part selection to be above the typical bar.

To be nit-picky, I agree with the gentleman who said sometimes their packaging/shipping is a bit much....that is about the only negative, so if your listening ECS...work on that if there is room to do so.

Also....how many local folks would be up for an actual store front you could shop at/pick up your parts at?! Even with fast shipping, I sometimes REALLY rather just drive 12 miles then wait a day...:)

I'm not saying it has to be fancy, maybe even just a setup where you can order the parts and know about when they'd be ready to pick up at a simply counter/receptionist setup...

I've driven past their offices out of sheer curiosity. It's kinda off the beaten path. Pretty non-descript building with plenty of VW's up front and a door.. that's about it. Ohio probably isn't the place for a german car part retail store, but it would be nice.

Originally Posted by Jmanscotch

I also find their service and part selection to be above the typical bar.

To be nit-picky, I agree with the gentleman who said sometimes their packaging/shipping is a bit much....that is about the only negative, so if your listening ECS...work on that if there is room to do so.

Also....how many local folks would be up for an actual store front you could shop at/pick up your parts at?! Even with fast shipping, I sometimes REALLY rather just drive 12 miles then wait a day...:)

I'm not saying it has to be fancy, maybe even just a setup where you can order the parts and know about when they'd be ready to pick up at a simply counter/receptionist setup...

Yeah if you get something that is a decent size, then the packaging is spot on and perfect. Like my SSK (which btw is worth EVERY PENNY):

Live chat worked well too. The drill down for front blinker sockets included the vert. for parts that only fit on the sedan. Asked live chat if their parts did fit the vert, and they fixed the website right then and there.


(Well for some reason the board won't let me make a new post here, but it doesn't say the thread is closed.)

Edit: 12/16/10 Maybe I spoke too soon. Called up about some $80 tail lights with a $70 shipping charge, and yes, once again this guy was nice and fixed the website mistake. But awhile later I called about the Jack pad kit, and after asking the salesman to search on an ECS number, he gave me quite a bit of attitude. After he finally put in his search field what I asked, and found the parts I wanted to ask about, I mentioned I was sorry if it was too much trouble for him and asked for another operator - so he hung up on me. (I'll give the benefit of the doubt and attribute it to temporary holiday help.)

Edit: (later that afternoon.....) Well I learned my lesson. Send Joe an email. Or give him a call. Deal with a fellow E46fanatic directly, not some strange phone salesman ;^) Joe, again, thank you so much calling me back and straightening everything out. In a large company, you might run into a "bad egg" here or there, but a great company will make it right. Hope to order again soon, so look for my email.

Thanks again for the kind words and orders everyone and let us know if you have any questions!

anyone ordered anything to canada from them? i want to buy something from their website and their shipping rate is very reasonable, but dont know what shipping courier they use for the cheap one and will i get charged with taxes when it gets delivered.

I agree with the sentiments here. I will order from ECS again.

Paolo