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Old 01-05-2011, 09:28 PM   #1
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Join Date: Mar 2010
Location: NOVA
Posts: 566
My Ride: 325i
Khoalty, bad customer service =(

Well I have been catching the mod bug lately ever since getting my BMW and i decided when i first started buying stuff to use khoalty as i thought they had the cheapest prices by far. I ordered about $400 worth of stuff from them but within different periods. My latest order consisted of LED angel eyes and LED interior lights. Took awhile to get both because i ordered right before Christmas and i guess they don't ship at all in-between christmas and new years? If they did it still did not get here until January 3rd. So i was like whatever at least i have them now. Went today to install angel eyes... Install went pretty good, the angel eyes that go around the low beams have poor fitment, meaning they don't circle the entire light. Kinda hard to explain but none the less i dealt with it as best as i could. Came time for wiring the angel eyes, Harness and wires looked very professional and good quality, as you all know khoalty does not include how to's with there products so i was relying on a thread on here to install them. Got them all wired to were they needed to be but did not want to hook up to the power yet because the wires were not labeled and the colors were completely different than any other wires i have seen, the grounding wire had a red cover over it which cause me to think it was the power, good thing i didn't connect. So i went ahead and called khoalty hoping to get it straight quick and confirm which wires were which. They never answered so i left a message as it asks u to. Never called me back... Just decided to go on myself and hope it worked. One wire was not used so i hope it doesnt need to be... Plugged battery back in and walaaa it worked! I was very happy to be done with them and went on to what i thought was going to be an easier install, the interior LED's. Started working, got them all installed only to find out i needed a resistor because they are so low powered. Woulda been nice for khoalty to list that on there site or in the order. SOOO now i got to order some higher powered LED's.

Long story short i have had pretty decent satisfaction from khoalty so far but this kinda ticked me off. I probably will order from them again eventually but nothing that requires wiring or possibility of not being an easy install.

Just a review for all those people looking to buy stuff from them!
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