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General E46 Forum
This is the place to get answers, opinions and everything you need related to your E46 (sedan, coupe, convertible and wagon) BMW!

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Old 05-29-2011, 08:31 PM   #1
lazyacevw
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Thumbs down Guam Dealership Sucks!

Ok, technically they are an importer... Prestige Automobiles Guam ... sounds nice huh....

I gave them a call this morning because I accidentally broke the locking tabs on my radiator drain valve (17-11-1-437-360).

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No biggie, it's only $8 but they said they do not have it in stock. They said when they break it, they usually just replace the whole radiator.

They state that if I want to order just the drain valve, it would arrive here on Guam in 2-3 weeks!

Ok, calm down. I ask if they have a radiator in stock; they do. I ask if it's possible to remove the drain valve, sell it to me, and I would even pay for their replacement. The parts guy said he would have to call me back after he asked his manager. A few minutes later, he said they would not do it for me because that's not normally what they do.

Thanks Mr. Parts guy for reminding me my business is with Pelican Parts.

I will pay extra shipping, a higher cost, and whatever else you throw my way just so I don't have to deal with this "dealership".

To quote the dealership's website, "Our customers appreciate the way we do business and we know you will too."

**** you.

www.prestigeautoguam.com
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Old 05-29-2011, 08:36 PM   #2
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you're in guam, what do you expect? jk im sorry lol
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Old 05-29-2011, 09:04 PM   #3
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Our 5-series was purchased from that dealership before we shipped it out to Hawaii. My father-in-law's 7-series was also purchased (and serviced) at that dealership.

Long story short, those guys suck. Somewhat inevitable when you're the only game in town, although I have seen exceptions.

Sorry to hear about your troubles.

Paolo
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Old 05-29-2011, 09:43 PM   #4
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That seals it then, I'm not moving to Guam.
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Old 05-29-2011, 09:49 PM   #5
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That seals it then, I'm not moving to Guam.
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Old 05-29-2011, 09:56 PM   #6
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There is a BMW Dealership in Guam!?

And I gotta drive 42 miles round trip to Mt. Kisco everytime I need a part!
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Old 05-29-2011, 10:09 PM   #7
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Have you ever served in an infantry unit? Ever served in a forward area?
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Old 05-29-2011, 10:12 PM   #8
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Have you ever served in an infantry unit? Ever served in a forward area?
no.
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Old 05-29-2011, 10:15 PM   #9
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Then you cant handle the truth

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Old 05-29-2011, 10:47 PM   #10
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You cannot insist a shop sell you a part that they don't normally sell. It makes no sense for the shop to jump through hoops just to earn your $5. It might be a lot of money to you. But their 10% to 20% profit margin gets them $0.5 to $1 out of the deal. It just ain't worth the work. So quit crying. If you don't like it, go open your own shop and make 50 cents from every cry baby that comes along.

Last edited by GoingNuts; 05-29-2011 at 10:54 PM.
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Old 05-30-2011, 01:15 AM   #11
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You cannot insist a shop sell you a part that they don't normally sell. It makes no sense for the shop to jump through hoops just to earn your $5. It might be a lot of money to you. But their 10% to 20% profit margin gets them $0.5 to $1 out of the deal. It just ain't worth the work. So quit crying. If you don't like it, go open your own shop and make 50 cents from every cry baby that comes along.
Thanks Captain-Save-A-Dealership....

I don't think you understand how parts departments work. The plug has its own part number, they can and do order and sell parts with part numbers. It's not like I'm asking them to cut out a square of carpet for them to sell to me. I offered to pay retail for a part that they normally carry. They were just out. And on top of that, I offered to pay retail + shipping for the one they would order to put back in their radiator.

ECStuning sells the OE part for $5.75 so I will safely assume the dealership gets the part at or below this cost. The dealer here charges $8. I offered to pay it double equaling $16, netting them a 230% + profit (sounds about right for any service offered by the dealership).

Just last month I had spent $1600 getting the car serviced and then they tell me they won't sell me a part that they have, that I need.

Please don't comment on posts that you are confused about. You bring nothing but bull**** to the table.
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Old 05-30-2011, 01:45 AM   #12
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Quote:
Originally Posted by lazyacevw View Post
Thanks Captain-Save-A-Dealership....

I don't think you understand how parts departments work. The plug has its own part number, they can and do order and sell parts with part numbers. It's not like I'm asking them to cut out a square of carpet for them to sell to me. I offered to pay retail for a part that they normally carry. They were just out. And on top of that, I offered to pay retail + shipping for the one they would order to put back in their radiator.

ECStuning sells the OE part for $5.75 so I will safely assume the dealership gets the part at or below this cost. The dealer here charges $8. I offered to pay it double equaling $16, netting them a 230% + profit (sounds about right for any service offered by the dealership).

Just last month I had spent $1600 getting the car serviced and then they tell me they won't sell me a part that they have, that I need.

Please don't comment on posts that you are confused about. You bring nothing but bull**** to the table.
He does. He just enjoys making us
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You did pray to your BMW shrine first, asking the Great Roundel for guidance on parts' choices first, right?
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Old 05-30-2011, 02:40 AM   #13
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Originally Posted by GoingNuts View Post
You cannot insist a shop sell you a part that they don't normally sell. It makes no sense for the shop to jump through hoops just to earn your $5. It might be a lot of money to you. But their 10% to 20% profit margin gets them $0.5 to $1 out of the deal. It just ain't worth the work. So quit crying. If you don't like it, go open your own shop and make 50 cents from every cry baby that comes along.
+1
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Originally Posted by lazyacevw View Post
Thanks Captain-Save-A-Dealership....

I don't think you understand how parts departments work
No, you dont. Dealerships dont part out in order to make things like this work. Trust me buddy, I work at one.
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Old 05-30-2011, 06:42 AM   #14
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Originally Posted by lazyacevw View Post
Thanks Captain-Save-A-Dealership....

I don't think you understand how parts departments work. The plug has its own part number, they can and do order and sell parts with part numbers. It's not like I'm asking them to cut out a square of carpet for them to sell to me. I offered to pay retail for a part that they normally carry. They were just out. And on top of that, I offered to pay retail + shipping for the one they would order to put back in their radiator.

ECStuning sells the OE part for $5.75 so I will safely assume the dealership gets the part at or below this cost. The dealer here charges $8. I offered to pay it double equaling $16, netting them a 230% + profit (sounds about right for any service offered by the dealership).

Just last month I had spent $1600 getting the car serviced and then they tell me they won't sell me a part that they have, that I need.

Please don't comment on posts that you are confused about. You bring nothing but bull**** to the table.
Even burger flippers wouldn't work for $1. You should not of skipped skool too much, and gotten yourself a better job. Then the perspective on life might be different. The shop was already doing you a favour by offering to ship you the part in 2 weeks. The deal would have lost them money given the administrtive work involved. They would be glad you take your $1 to some place else.
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Old 05-30-2011, 07:58 AM   #15
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Interesting logic. Following it the dealerships can only provide "service" if it exceeds minimum amount, say $1200...
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Old 05-30-2011, 08:08 AM   #16
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Interesting logic. Following it the dealerships can only provide "service" if it exceeds minimum amount, say $1200...
Yes, a shop can do what it likes, and there's not a thing you can do about it. You can no more tell the shop what to do than you can tell your neighbour what to do. If I had a shop and the OP come at me with his $1 and start making demands as if his money is the best thing since the sliced bread, I'd tell him to go take a running jump.

Last edited by GoingNuts; 05-30-2011 at 08:13 AM.
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Old 05-30-2011, 08:25 AM   #17
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Yes, a shop can do what it likes, and there's not a thing you can do about it. You can no more tell the shop what to do than you can tell your neighbour what to do. If I had a shop and the OP come at me with his $1 and start making demands as if his money is the best thing since the sliced bread, I'd tell him to go take a running jump.
No wonder such dealerships give a bad name to all of them.
If I'm not mistaken, dealerships are in the business of SELLING CARS and then SERVICING THEM. The attitude "We sold it, now f...off" is not a good business model.
Even if the car was not bought at their dealership, they are in the same ship with other dealers, and should provide excellent service to BMW owners, even if it means selling $.04 valve guides by piece to them.
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Old 05-30-2011, 08:31 AM   #18
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Old 05-30-2011, 08:48 AM   #19
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No wonder such dealerships give a bad name to all of them.
If I'm not mistaken, dealerships are in the business of SELLING CARS and then SERVICING THEM. The attitude "We sold it, now f...off" is not a good business model.
Even if the car was not bought at their dealership, they are in the same ship with other dealers, and should provide excellent service to BMW owners, even if it means selling $.04 valve guides by piece to them.
The shop did agree to ship the part in at considerable loss to them. If that isn't excellent service, I don't know what is.
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Old 05-30-2011, 09:47 AM   #20
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If other customers walk in and need a radiator replacement, they would lose money by having an incomplete, unsellable unit. What you asked them was more of a favor.
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