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General E46 Forum
This is the place to get answers, opinions and everything you need related to your E46 (sedan, coupe, convertible and wagon) BMW!

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Old 07-01-2011, 10:25 PM   #1
cdseven95
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BMW... No loaner.... Acura loaner?

I was looking to get some work done to my BMW... Called two local dealers... "If you did not buy the car us than you can not get a loaner" no matter the duration ... They offered me a car from enterprise for $45 a day (My cost)..

I called a Acura dealer to schedule RECALL work for my g/fs TSX... (Did not buy it there)
They ask "Will you be needing a loaner vehicle"

And it is no problem... I will have a loaner reserved for me when I drop the car off

So having a Acura that was 30k new gets you better service then BMW.
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Old 07-01-2011, 10:28 PM   #2
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wow
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Old 07-01-2011, 10:30 PM   #3
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Asians cheap labour
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Old 07-01-2011, 10:38 PM   #4
cdseven95
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My main thing is the attitude at the BMW dealers around here..


Why do the sales, parts, and service people have a elitist attitude...? Do they really think that since they sell parts or write up service orders at a BMW dealership that they are better then the people working at lets say Toyota... ?

If people are paying $200 for an oil change (previous owners service records) at least treat them with respect while you F them over.
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Old 07-01-2011, 10:42 PM   #5
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Originally Posted by MercForHire View Post
Asians cheap labour
So they have cheap Asian working there cuz its an Acura dealership? ?


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Old 07-01-2011, 11:02 PM   #6
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Stupid thread... dealerships are completely and independently owned, they are not representative of the marques they sell. Your experience will depend on location.
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Old 07-01-2011, 11:12 PM   #7
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Also, what year is your gf's TSX? Did she buy it new? Recall work on a new-ish car is very different than voluntary service work on a reasonably old car.
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Old 07-01-2011, 11:16 PM   #8
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Originally Posted by zhp43867 View Post
also, what year is your gf's tsx? Did she buy it new? Recall work on a new-ish car is very different than voluntary service work on a reasonably old car.
2004... I called the BMW dealers.. As well as Acura... They were unaware of the age or exact model of my vehicle. We bought the car from a private party.
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Old 07-01-2011, 11:20 PM   #9
cdseven95
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they are not representative of the marques they sell. .
Seems like they would be the only representatives that the general public would see/ deal with.
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Old 07-01-2011, 11:22 PM   #10
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Problem is you titled your thread as if BMW of North America or the corporation is the one that said you didn't get a loaner.
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Old 07-01-2011, 11:45 PM   #11
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Problem is you titled your thread as if BMW of North America or the corporation is the one that said you didn't get a loaner.
Agreed. And also recognize that dealerships are independently owned and operated. However, there is a standard of care, service and brand reputation that should be even among all BMW dealerships. I would be surprised if there was not a standard protocol for nearly everything a dealership does in terms of service on a daily basis. I feel the pain and hate to see the disappointment OP, especially when the Acura dealership (per its independent service protocol or that of Acura NA) is providing a service you expected to be covered.
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Old 07-01-2011, 11:51 PM   #12
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they are authorized BMW dealership, that mean whatever they do does impact BMW images as a whole because they are representing them even though each is independently owned and operate. However, since each is owned and operate differently, they can decide how and what services to provide and unfortunately, you getting a loaner or not is based on the manager's discretion, look for another dealership that can provide better service and take your car there, that's how franchise usually works, good service--> more businesses.
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Old 07-02-2011, 12:12 AM   #13
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Originally Posted by cptkool View Post
they are authorized BMW dealership, that mean whatever they do does impact BMW images as a whole because they are representing them even though each is independently owned and operate. However, since each is owned and operate differently, they can decide how and what services to provide and unfortunately, you getting a loaner or not is based on the manager's discretion, look for another dealership that can provide better service and take your car there, that's how franchise usually works, good service--> more businesses.
Your mom.
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Old 07-02-2011, 12:27 AM   #14
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Your mom.
lol really? are you like 12 or something?
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Old 07-02-2011, 12:27 AM   #15
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Sell BMW, and keep honda. /thread
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Old 07-02-2011, 12:56 AM   #16
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Dealers in the states lack in quality.

As mentioned above it comes down to independent owners but I was appalled by the lack of service quality in comparison to their Europe and Asia counterparts.

Niello was one of my worst dealer experiences (somewhere in northern California)
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Old 07-02-2011, 02:25 AM   #17
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Originally Posted by Dan_Patricks View Post
Dealers in the states lack in quality.

As mentioned above it comes down to independent owners but I was appalled by the lack of service quality in comparison to their Europe and Asia counterparts.

Niello was one of my worst dealer experiences (somewhere in northern California)
niello is in sac
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Old 07-02-2011, 02:27 AM   #18
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Stupid thread... dealerships are completely and independently owned, they are not representative of the marques they sell. Your experience will depend on location.
this.
/thread.
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